All reviews

Rating Breakdown

  • 5
    97% (152 ratings)
  • 4
    3% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 94% (147)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 13, 2025

Love this app, gives me valuable information first hand.

Using app

--

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind review! We’re delighted (though not surprised) that Grapevine Surveys is still delivering meaningful customer insight for you after six years. Thanks for being our customer!

5 / 5 Share

Dec. 12, 2025

We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience. The Klaviyo integration was a key requirement for us and really made our lives easier. On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.

Store

Ofrieda

Using app

14 days

Total reviews

8

Average rating

5.0

Developer Reply

Thanks for your super review Jana. It was a pleasure helping you set up survey answers to custom Klaviyo properties. A great use-case for our surveys. Please do let us know if you need us again in future, we're always happy to help.

5 / 5 Share

Dec. 2, 2025

Using app

10 months

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for the 5-star boost! We're happy you’re finding the features useful. ⭐️

5 / 5 Share

Dec. 1, 2025

It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).

Using app

5 months

Total reviews

5

Average rating

4.4

Developer Reply

Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌 Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality. Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!

5 / 5 Share

Nov. 28, 2025

So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.

Store

Boona

Using app

5 days

Total reviews

5

Average rating

4.2

Developer Reply

Thanks so much for your review! We're pleased to hear the app is providing all your survey needs and that our customer support has been helpful. We're always happy to help when needed.

5 / 5 Share

Nov. 21, 2025

I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.

Using app

9 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for your super review! Great to hear that you appreciate the feature set and price point of our app. We're always happy to help if needed.

5 / 5 Share

Nov. 1, 2025

Store

FitKnicks

Using app

5 days

Developer Reply

No words, just stars ⭐ That’s all we need to know! Thanks for your 5-star approval of Grapevine Surveys.

5 / 5 Share

Oct. 29, 2025

Store

LiQuid

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for your 5-star approval of Grapevine Surveys.

5 / 5 Share

Oct. 20, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Wow... Five stars from Tony’s 🤩 You’ve made our day a little sweeter 🍫✨ Thanks!

5 / 5 Share

Oct. 16, 2025

Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!

Using app

8 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your review! We can’t wait to see what you discover about your customers and how you’ll use those insights to make your website and brand experience even better.

5 / 5 Share

Oct. 2, 2025

Store

Damaso

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

No words, just stars - we’ll take that as a great sign! ⭐ Thank you for the support and for using Grapevine Surveys.

5 / 5 Share

Oct. 2, 2025

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the 5 stars! Even without words, your rating says it all - we’re thrilled that you’re happy with the app 😊

5 / 5 Share

Oct. 1, 2025

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

We appreciate the 5 stars! 😊 If there’s anything more we can do to help you get even more out of the app, then please just let us know.

5 / 5 Share

Oct. 20, 2025

Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.

Using app

3 months

Total reviews

4

Average rating

4.5

Developer Reply

Thanks so much for the great review! We really appreciate your feedback on the app and were happy to deliver the new “Group by parent option” toggle to present your survey data with more clarity. Delighted to have you on board after making the switch!

5 / 5 Share

Sept. 29, 2025

Store

BAROQUE

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

No words, just stars ⭐ That’s all we need to know! Thanks for your 5-star approval of Grapevine Surveys.

5 / 5 Share

Sept. 4, 2025

Great value for how much they charge! Sam from the Grapevine team was really helpful in how we can make more use of our surveys. Really appreciate when a team is responsive especially when seated in a different time zone. Really happy with the app so far!

Using app

14 days

Total reviews

6

Average rating

4.8

Developer Reply

Thanks so much for the kind words! We’re really glad to hear you’re getting great value from Grapevine Surveys and we’ll be sure to pass your feedback on to Sam! Always happy to help, wherever you are in the world 🌎

5 / 5 Share

Aug. 12, 2025

Works great and POS integration is amazing, Stu in support is super helpful

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the kind review Ross. it was a pleasure helping you set up your POS surveys. We'll be here if needed again.

5 / 5 Share

Aug. 7, 2025

Easy to use and install. Great customer service, very helpful and responsive.

Using app

7 months

Total reviews

5

Average rating

4.4

Developer Reply

Thanks so much for your great review! We loved helping you get set up with post-purchase surveys so you can learn more about your customers and what motivates them to buy.

5 / 5 Share

May 25, 2025

A huge thank you to Stu for the outstanding support in helping us implement a custom Shopify Flow to Google Sheets integration! The ability to distinguish between new and returning customers is incredibly valuable for our business, and Stu went above and beyond to make sure everything worked exactly as we needed. This app offers everything we could ask for – powerful customization options, seamless performance, and excellent support. There’s nothing we’re missing – it’s truly a perfect fit for our workflow. Absolutely recommended to anyone who values flexibility, data clarity, and great customer service. Thank you again, Stu!

Using app

5 days

Total reviews

11

Average rating

4.6

Developer Reply

Thanks for the super review, Stefan. It was a pleasure helping you set up a Shopify Flow to export your survey data into a Google Sheet. Great to hear that your business is making full use of the app’s feature set. We’ll be here and happy to help again if needed.