Grapevine Post Purchase Survey
Unlimited-response post purchase surveys for a fixed price
Rating
5.0
feedback
158
chart
#341
All reviews
Review RSS Feed
Jan. 19, 2026
When the stars do the talking ⭐⭐⭐⭐⭐ We’ll take it! Thanks for the 5-star rating.
Jan. 8, 2026
We appreciate the 5 stars! 😊 Happy customers make us happy too.
Dec. 23, 2025
Thank you for your 5 star review of Grapevine Surveys. Great to see your survey is working well.
Dec. 13, 2025
Love this app, gives me valuable information first hand.
Thank you so much for your kind review! We’re delighted (though not surprised) that Grapevine Surveys is still delivering meaningful customer insight for you after six years. Thanks for being our customer!
Dec. 12, 2025
We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience. The Klaviyo integration was a key requirement for us and really made our lives easier. On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.
Wow, thank you so much for the kind words! It’s always great to see responses start rolling in so quickly. We especially love working with brands that really push Grapevine to its full potential, using attribution and NPS surveys across different touchpoints and feeding that data into their CRM for better segmentation and smarter decisions.
Dec. 5, 2025
Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.
Thanks for your super review Jana. It was a pleasure helping you set up survey answers to custom Klaviyo properties. A great use-case for our surveys. Please do let us know if you need us again in future, we're always happy to help.
Dec. 2, 2025
Thanks for the 5-star boost! We're happy you’re finding the features useful. ⭐️
Dec. 1, 2025
It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).
Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌 Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality. Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!
Nov. 28, 2025
So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.
Thanks so much for your review! We're pleased to hear the app is providing all your survey needs and that our customer support has been helpful. We're always happy to help when needed.
Nov. 21, 2025
I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.
Thanks so much for your super review! Great to hear that you appreciate the feature set and price point of our app. We're always happy to help if needed.
Nov. 1, 2025
Store
FitKnicks
Using app
5 days
No words, just stars ⭐ That’s all we need to know! Thanks for your 5-star approval of Grapevine Surveys.
Oct. 20, 2025
Wow... Five stars from Tony’s 🤩 You’ve made our day a little sweeter 🍫✨ Thanks!
Oct. 16, 2025
Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!
Thanks so much for your review! We can’t wait to see what you discover about your customers and how you’ll use those insights to make your website and brand experience even better.
Oct. 2, 2025
No words, just stars - we’ll take that as a great sign! ⭐ Thank you for the support and for using Grapevine Surveys.
Oct. 2, 2025
Thanks for the 5 stars! Even without words, your rating says it all - we’re thrilled that you’re happy with the app 😊
Oct. 1, 2025
We appreciate the 5 stars! 😊 If there’s anything more we can do to help you get even more out of the app, then please just let us know.
Oct. 20, 2025
Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.
Thanks so much for the great review! We really appreciate your feedback on the app and were happy to deliver the new “Group by parent option” toggle to present your survey data with more clarity. Delighted to have you on board after making the switch!
Sept. 29, 2025
No words, just stars ⭐ That’s all we need to know! Thanks for your 5-star approval of Grapevine Surveys.
Sept. 4, 2025
Great value for how much they charge! Sam from the Grapevine team was really helpful in how we can make more use of our surveys. Really appreciate when a team is responsive especially when seated in a different time zone. Really happy with the app so far!
Thanks so much for the kind words! We’re really glad to hear you’re getting great value from Grapevine Surveys and we’ll be sure to pass your feedback on to Sam! Always happy to help, wherever you are in the world 🌎