Grapevine Post Purchase Survey
Grapevine - Post Purchase Surveys for Shopify
Rating
5.0
feedback
156
chart
#336
All reviews
Dec. 2, 2025
Thanks for the 5-star boost! We're happy you’re finding the features useful. ⭐️
Dec. 1, 2025
It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).
Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌 Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality. Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!
Nov. 28, 2025
So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.
Thanks so much for your review! We're pleased to hear the app is providing all your survey needs and that our customer support has been helpful. We're always happy to help when needed.
Nov. 21, 2025
I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.
Thanks so much for your super review! Great to hear that you appreciate the feature set and price point of our app. We're always happy to help if needed.
Nov. 1, 2025
Store
FitKnicks
Using app
5 days
No words, just stars ⭐ That’s all we need to know! Thanks for your 5-star approval of Grapevine Surveys.
Oct. 20, 2025
Wow... Five stars from Tony’s 🤩 You’ve made our day a little sweeter 🍫✨ Thanks!
Oct. 16, 2025
Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!
Thanks so much for your review! We can’t wait to see what you discover about your customers and how you’ll use those insights to make your website and brand experience even better.
Oct. 2, 2025
No words, just stars - we’ll take that as a great sign! ⭐ Thank you for the support and for using Grapevine Surveys.
Oct. 2, 2025
Thanks for the 5 stars! Even without words, your rating says it all - we’re thrilled that you’re happy with the app 😊
Oct. 1, 2025
We appreciate the 5 stars! 😊 If there’s anything more we can do to help you get even more out of the app, then please just let us know.
Oct. 20, 2025
Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.
Thanks so much for the great review! We really appreciate your feedback on the app and were happy to deliver the new “Group by parent option” toggle to present your survey data with more clarity. Delighted to have you on board after making the switch!
Sept. 29, 2025
No words, just stars ⭐ That’s all we need to know! Thanks for your 5-star approval of Grapevine Surveys.
Sept. 4, 2025
Great value for how much they charge! Sam from the Grapevine team was really helpful in how we can make more use of our surveys. Really appreciate when a team is responsive especially when seated in a different time zone. Really happy with the app so far!
Thanks so much for the kind words! We’re really glad to hear you’re getting great value from Grapevine Surveys and we’ll be sure to pass your feedback on to Sam! Always happy to help, wherever you are in the world 🌎
Aug. 12, 2025
Works great and POS integration is amazing, Stu in support is super helpful
Thank you for the kind review Ross. it was a pleasure helping you set up your POS surveys. We'll be here if needed again.
Aug. 7, 2025
Easy to use and install. Great customer service, very helpful and responsive.
Thanks so much for your great review! We loved helping you get set up with post-purchase surveys so you can learn more about your customers and what motivates them to buy.
May 25, 2025
A huge thank you to Stu for the outstanding support in helping us implement a custom Shopify Flow to Google Sheets integration! The ability to distinguish between new and returning customers is incredibly valuable for our business, and Stu went above and beyond to make sure everything worked exactly as we needed. This app offers everything we could ask for – powerful customization options, seamless performance, and excellent support. There’s nothing we’re missing – it’s truly a perfect fit for our workflow. Absolutely recommended to anyone who values flexibility, data clarity, and great customer service. Thank you again, Stu!
Thanks for the super review, Stefan. It was a pleasure helping you set up a Shopify Flow to export your survey data into a Google Sheet. Great to hear that your business is making full use of the app’s feature set. We’ll be here and happy to help again if needed.
May 2, 2025
A great surveys app that integrates very easily. Excellent analytics and ease of reviewing survey responses. Support is very knowledgeable, personable, and fast - a huge plus. All said, we would love to see the Order Status Page and all surveys be customizable in terms of colors and branded elements.
Thanks for the great review Dane. It was a pleasure to help! We also understand your concern around customization. Shopify’s rollout of their new PCI-compliant post-purchase pages are designed to improve checkout security and performance across all stores, however this does limit some of the customization options we were previously able to offer directly on the post-purchase page.
April 11, 2025
Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!
Thanks for such a good review! I'm glad Grapevine post purchase survey helped you capture vital insights on your customers and that you had a high response rate!