Grapevine Post Purchase Survey
Grapevine - Customer Satisfaction Surveys for Shopify
Rating
5.0
feedback
167
chart
#378
All reviews
Rating Breakdown
Feb. 15, 2021
I needed help through customer service to change the colour css code for the submit button on the 'how did you find us?' survey app. The response time was fast and Steve really helped me to feel supported and resolved the issue within just a few minutes. I really recommend using this Shopify App!!
Thanks for the great review Nicole! It was a pleasure to help you with that small bit of styling! Keep up the great work on your store!
Jan. 4, 2021
The app is super simple, easy to use and elegant. The premium version fees is also very rational unlike many other apps on the store. Would recommend.
Thanks for the great review Shrey! Glad we were able to help tweak the styling to match your theme and thanks for your suggestions for improvements.
Dec. 2, 2020
Excellent app. Very useful, non-intrusive way to collect useful customer data and an extremely responsive developer. Very impressed with both the insight I've gained through the app and the experience in just a couple weeks!
Thanks for the great review Alex! Very pleased to hear that you're happy with the app!
Nov. 25, 2020
This is an awesome app and very easy to setup! It's helped us better understand our customers and their purchase journey. Highly recommend as a simple add on Some feedback for the developers for additional features: - Allow survey to be erased to reset responses/data for another survey - Improve analytics and reporting, give more options for the business owner to pivot and filter data to measure what's valuable to them
Thanks for the great review James, we're constantly updating the app, so thank you for the feedback! We'll see what we can do!
Oct. 7, 2020
Great and cost-efficient post purchase survey. We needed some custom fields on the export and Sam was more than happy to accommodate. Less functionality than some of the pricier ones in the space but you really can't beat the price and service.
Thanks for the great review Jillian! Glad we were able to help!
Sept. 14, 2020
We use this app to capture where our customers are hearing about our products. Grapevine is an added bonus to our marketing and advertising.
Thanks for your great review. We're pleased to hear that Grapevine is providing insight into your marketing activities.
Aug. 12, 2020
What a great little app! As soon as I installed it I was getting feedback. I knew I got sales from all differnt platforms, and FB ads tell me exactly what my paid activity sends me, but now I've got real life feedback from people and a nice breakdown of the revenue each generates. It's self-reported so may not be 100% accurate, but its a lot better than what I had before - exactly nothing! And the free version is more than enough data for me right now. Once I get bigger and have more orders I'll almost definitely upgrade to ask more questions but for now, this is ideal. Thanks!
Thank you so much for your detailed and kind review. We're really glad that you're finding Grapevine useful and that you're receiving good quality data for your Marketing activities. Thanks again!
Aug. 7, 2020
Great little app and it's priced fairly ($3 a month should be the standard for all apps that do just one thing) 4 stars rather than 5 because of one feature it desperately needs: At the moment you can only make one survey. If you want to change your survey question you have to ask the team to wipe your data and start again (making sure to download the data first) It would be great if you could change the survey question and this would then create a new tab in the analytics, rather than having to delete everything I'd also really like to see a bit more segmentation so that the survey gets shown to people based on what they buy. At the moment, my survey is asking a question about the main product, but it's not particularly relevant to customers that are buying something different.
Thanks for taking the time to leave a review and provide your thoughts on improvements. We may introduce some of your suggestions in the future, however, the level of development and support required to deliver and maintain those features would, unfortunately, lead to a more expensive app.
Aug. 4, 2020
Steve was super helpful and responsive helping me with some custom CSS. Great app - so much value for a free app, and even the upgrade is so affordable.
Thanks for the great review Amy, although I think you customised most of the CSS yourself!
Aug. 1, 2020
I had a little issue getting installed and Steve was fast and efficient getting me up and going with great followup. Thnx, so appreciated.
Thank you for the great review Paul! Glad we were able to confirm that everything was set-up correctly and that your post-purchase survey is being displayed to your customers.
May 26, 2020
Fantastic App. Only $3 a month for critical customer insights is well worth it. Also the customer support is responsive and very helpful. Thanks!
Thanks for your great review Michael, glad you're pleased with the value we're able to deliver with the app.
Feb. 1, 2022
This is a great tool for our team to use that helps gauge how our customers are finding us. I worked with Steve Jones from their support team and they were very helpful in fine-tuning the design on our ReCharge order confirmation page to match the design I set up for Shopify's order confirmation page. Very grateful for the help and great communication!
Thanks for your great review Artie... we're glad you're getting great value from our Grapevine app.
May 21, 2020
Super helpful and simple. It's very important to know how people are finding out about us, and a post checkout survey is definitely the best way to do that. Easy integration, easy way to view the data, and we've gotten ~50% response rate which is great. Plus developers responded to a custom request quickly. Thank you!
Thank you for the great review Naseem! I'm glad you're happy with the option to limit the survey to one response per customer! Good luck!
May 13, 2020
Easy to implement post checkout survey, provides helpful data insights! Using the How Did You Hear About Us Survey is key to evaluating performance of non-digital media and marketing programs. It also provides valuable information so that we can further understand the customer journey to purchase.
Hi Gwen, thank you for your kind review, we really appreciate it. Was there anything more we could have done to make that a 5 star review instead of a 4 star review?
April 29, 2020
Great app + great service = Happy clients! Used this app to get important info from shoppers. I highly recommend...
Thanks for the great review Yoel! Glad the app is helping you to gather useful information from your customers.
April 8, 2020
Great app that does the job perfectly, and its free. Pretty amazing stuff! I'm currently using this on two of my stores, and it has helped a lot with finding our where customers are coming from.
Thanks for the great review Julian! Glad you're enjoying using the app across your stores!
March 27, 2020
Well worth it - Understanding attribution is so critical when it comes to growing your store. Grapevine does an amazing job, with surprising response rates from our customers. With this data, I can quickly make decisions that help me cut costs and increase revenue (exactly what every store owner wants)! Support is great and follows up with your concerns or suggestions.
Thank you for the great review, it is much appreciated! Glad we've been able to provide a bit more insight into your marketing spend!
Feb. 9, 2020
This App is a great way to find out where customers are finding you, or really any info that you'd like to know about your customer! Plus, I had a question, emailed customer support on a Sunday & Steve got back to me with an answer to my question less than 20 minutes later (on a Sunday!!) Great App, Great Support & it's Free! Five Stars!!
Thanks for the great review Shlomo! We're really pleased that you like the app! Good luck with growing your store!
Jan. 29, 2020
Great and simple ad! Very easy to install. Would have liked more info on where the survey pops up and how.
Thanks for taking the time to leave us a review, we have some new support documentation about to go live which should hopefully help explain how and where you can view the survey widget. We'll send out an email to Merchants about this soon. Thanks again!
Jan. 26, 2020
So far so good. Super easy installation and provides good features and design for a free APP. Check it out!
Thanks for the great review! We're glad you found it easy to set-up and start collecting responses!