Grapevine Post Purchase Survey
Grapevine - Post Purchase Surveys for Shopify
Rating
5.0
feedback
175
chart
#347
All reviews
Rating Breakdown
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May 21, 2020
Super helpful and simple. It's very important to know how people are finding out about us, and a post checkout survey is definitely the best way to do that. Easy integration, easy way to view the data, and we've gotten ~50% response rate which is great. Plus developers responded to a custom request quickly. Thank you!
Thank you for the great review Naseem! I'm glad you're happy with the option to limit the survey to one response per customer! Good luck!
May 13, 2020
Easy to implement post checkout survey, provides helpful data insights! Using the How Did You Hear About Us Survey is key to evaluating performance of non-digital media and marketing programs. It also provides valuable information so that we can further understand the customer journey to purchase.
Hi Gwen, thank you for your kind review, we really appreciate it. Was there anything more we could have done to make that a 5 star review instead of a 4 star review?
April 29, 2020
Great app + great service = Happy clients! Used this app to get important info from shoppers. I highly recommend...
Thanks for the great review Yoel! Glad the app is helping you to gather useful information from your customers.
April 8, 2020
Great app that does the job perfectly, and its free. Pretty amazing stuff! I'm currently using this on two of my stores, and it has helped a lot with finding our where customers are coming from.
Thanks for the great review Julian! Glad you're enjoying using the app across your stores!
March 27, 2020
Well worth it - Understanding attribution is so critical when it comes to growing your store. Grapevine does an amazing job, with surprising response rates from our customers. With this data, I can quickly make decisions that help me cut costs and increase revenue (exactly what every store owner wants)! Support is great and follows up with your concerns or suggestions.
Thank you for the great review, it is much appreciated! Glad we've been able to provide a bit more insight into your marketing spend!
Feb. 9, 2020
This App is a great way to find out where customers are finding you, or really any info that you'd like to know about your customer! Plus, I had a question, emailed customer support on a Sunday & Steve got back to me with an answer to my question less than 20 minutes later (on a Sunday!!) Great App, Great Support & it's Free! Five Stars!!
Thanks for the great review Shlomo! We're really pleased that you like the app! Good luck with growing your store!
Jan. 29, 2020
Great and simple ad! Very easy to install. Would have liked more info on where the survey pops up and how.
Thanks for taking the time to leave us a review, we have some new support documentation about to go live which should hopefully help explain how and where you can view the survey widget. We'll send out an email to Merchants about this soon. Thanks again!
Jan. 26, 2020
So far so good. Super easy installation and provides good features and design for a free APP. Check it out!
Thanks for the great review! We're glad you found it easy to set-up and start collecting responses!
Jan. 18, 2020
Easy to use and exactly what we needed! Liked that we could choose our own suboptions and personalize it.
Thanks for the great review, we're glad that you're happy with the survey and customisable sub-options!
Jan. 16, 2020
Very insightful, helps me decide how to make better sales strategies and funnels. I would recommend this,
Thanks for your review! It's great to hear Grapevine is helping inform your marketing strategies!
Jan. 1, 2020
Easy to use! Very helpful for determining how effective our marketing is and where our strengths and weaknesses lie. Great app!
Thanks for the great review, we're glad it's helping you to find out the effectiveness of your Marketing spend... pssst... our Happy Birthday app is quite popular too! ;)
Dec. 19, 2019
Great app…huge help to us in understanding how are customers are finding us. Their support team is also incredibly helpful and responsive. Easy 5 stars!
Thanks for the great review! We're so pleased to hear the app is helping you understand your customers!
Dec. 17, 2019
Grapevine has been wonderful in helping us figure out post-purchase attribution! We're super excited to see what they roll out.
Thanks for the great review Andy! Amazing to see how many survey responses you're receiving! I think you'll like some of the new features we have planned!
Dec. 15, 2019
Great App - Thank you ! Nice and easy interface, I do enjoy the fact that it is free so store owners can see if hat works fro them and not drag themselves in any useless subscriptions
Thanks for taking the time to leave us a great review. We're glad you like the app, we hope to keep the core features free forever, but we also have some exciting Extra paid features on the horizon that we're sure will deliver even further value.
Dec. 13, 2019
Great App - I really appreciate it being free and will check out your other paid apps, as this is too good. We really needed something like this to better understand where business is coming from. Grapevine gives us a roadmap on what to double down on. Thank you!
Thanks for the great review, we're really glad it's helping you to find out more about the conversions on your store and where to allocate your Marketing spend... pssst... our Happy Birthday app is quite popular too! ;)
Dec. 8, 2019
At one point we were getting a lot of new users, and my co-founder said "We are getting so many new customers that we don't have the time to ask them how they heard about us.". After adding Grapevine, we let our customers tell us in a non-intrusive way. Absolutely love it.
Thanks for the great review! We're glad that Grapevine was able to save you the time!
Nov. 22, 2019
I use this app to get feedback on how our customers hear about us so we can target our marketing. The app was very easy to install and the customer service has been excellent! When I have clicked on the link for support they get back to me right away.
Thanks for the great review Jeff! We hope the insight helps you to further understand which of your marketing activities are converting.
Nov. 21, 2019
This was exactly what I was looking for! Great, non-intrusive way to conduct marketing research. Blends seamlessly with the check-out page and was a breeze to set up. Thank you for providing this app for free!
Thanks for your great review, we're really pleased that you're enjoying the app and are able to use it for your market research. Hopefully it's providing you with the insight you need to allocate your marketing spend. Thanks again!
Nov. 11, 2019
Exactly what we needed - we wanted to measure where our sales were coming from to better prioritize spending on our top-performing sales channels.
Thanks for the great review, glad to hear that Grapevine is helping you to understand your marketing spend!
Nov. 5, 2019
I REALLY APPRECIATE HOW IT IS TO USE THIS APP. THANK YOU SO MUCH FOR GIVING MY STORE A REALLY GOOD SHOT AT SUCCEEDING INSTANTLY. I HIGHLY RECOMMEND PEOPLE TO USE THIS APP
Thanks for the great review of our Grapevine app! We hope the insight you gain will help you to allocate your marketing spend wisely!