Grapevine Post Purchase Survey
Grapevine - Customer Satisfaction Surveys for Shopify
Rating
5.0
feedback
167
chart
#378
All reviews
Rating Breakdown
Review RSS Feed
Jan. 18, 2020
Easy to use and exactly what we needed! Liked that we could choose our own suboptions and personalize it.
Thanks for the great review, we're glad that you're happy with the survey and customisable sub-options!
Jan. 16, 2020
Very insightful, helps me decide how to make better sales strategies and funnels. I would recommend this,
Thanks for your review! It's great to hear Grapevine is helping inform your marketing strategies!
Jan. 1, 2020
Easy to use! Very helpful for determining how effective our marketing is and where our strengths and weaknesses lie. Great app!
Thanks for the great review, we're glad it's helping you to find out the effectiveness of your Marketing spend... pssst... our Happy Birthday app is quite popular too! ;)
Dec. 19, 2019
Great app…huge help to us in understanding how are customers are finding us. Their support team is also incredibly helpful and responsive. Easy 5 stars!
Thanks for the great review! We're so pleased to hear the app is helping you understand your customers!
Dec. 17, 2019
Grapevine has been wonderful in helping us figure out post-purchase attribution! We're super excited to see what they roll out.
Thanks for the great review Andy! Amazing to see how many survey responses you're receiving! I think you'll like some of the new features we have planned!
Dec. 15, 2019
Great App - Thank you ! Nice and easy interface, I do enjoy the fact that it is free so store owners can see if hat works fro them and not drag themselves in any useless subscriptions
Thanks for taking the time to leave us a great review. We're glad you like the app, we hope to keep the core features free forever, but we also have some exciting Extra paid features on the horizon that we're sure will deliver even further value.
Dec. 13, 2019
Great App - I really appreciate it being free and will check out your other paid apps, as this is too good. We really needed something like this to better understand where business is coming from. Grapevine gives us a roadmap on what to double down on. Thank you!
Thanks for the great review, we're really glad it's helping you to find out more about the conversions on your store and where to allocate your Marketing spend... pssst... our Happy Birthday app is quite popular too! ;)
Dec. 8, 2019
At one point we were getting a lot of new users, and my co-founder said "We are getting so many new customers that we don't have the time to ask them how they heard about us.". After adding Grapevine, we let our customers tell us in a non-intrusive way. Absolutely love it.
Thanks for the great review! We're glad that Grapevine was able to save you the time!
Nov. 22, 2019
I use this app to get feedback on how our customers hear about us so we can target our marketing. The app was very easy to install and the customer service has been excellent! When I have clicked on the link for support they get back to me right away.
Thanks for the great review Jeff! We hope the insight helps you to further understand which of your marketing activities are converting.
Nov. 21, 2019
This was exactly what I was looking for! Great, non-intrusive way to conduct marketing research. Blends seamlessly with the check-out page and was a breeze to set up. Thank you for providing this app for free!
Thanks for your great review, we're really pleased that you're enjoying the app and are able to use it for your market research. Hopefully it's providing you with the insight you need to allocate your marketing spend. Thanks again!
Nov. 11, 2019
Exactly what we needed - we wanted to measure where our sales were coming from to better prioritize spending on our top-performing sales channels.
Thanks for the great review, glad to hear that Grapevine is helping you to understand your marketing spend!
Nov. 5, 2019
I REALLY APPRECIATE HOW IT IS TO USE THIS APP. THANK YOU SO MUCH FOR GIVING MY STORE A REALLY GOOD SHOT AT SUCCEEDING INSTANTLY. I HIGHLY RECOMMEND PEOPLE TO USE THIS APP
Thanks for the great review of our Grapevine app! We hope the insight you gain will help you to allocate your marketing spend wisely!
Nov. 3, 2019
Really easy to set up and show stats immediately. Exactly what I want. Hope it will launch more features in the future. Thanks!
Thank you for leaving the app a great review, yes, we do hope to launch some more features in the near future, stay tuned!
Nov. 3, 2019
Incredibly easy to use and customise. Exactly what I was looking for to gain customer product insight
Thanks for taking the time to leave us a great review, we're really glad this is providing valuable insight for your business!
Oct. 24, 2019
So far so good! I just installed the app and it was very easy to navigate and extremely user friendly. Interested to know more about the "Customer Tag Prefix" and the "Order Tag Prefix" Hopefully customers start responding!
Hi, thanks for the great review of our Grapevine app. I've sent you an email with information about Tag Prefixing... but in short, it allows you to identify the tag as having come from the Grapevine app before we then auto apply the tag value which will be the customer's selected survey response. Hope that makes sense! Please just reply to my email if you need anything further. Thanks again! i.e. you might use the Prefix "Survey:" before selected survey option to make it "Survey: Word of mouth" or "Survey: TV advert" or "Survey: Facebook Ad".
Oct. 23, 2019
Great app - does what it says on the tin and best of all it's free! Very happy overall and looking forward to seeing the feedback.
Thanks for the great review, we hope you'll be collecting survey responses very soon!
Oct. 7, 2019
This was easy to set up. It looks promising and I'm so curious to see how it will work!.. thank you for making it for free!!
Oct. 2, 2019
Gostei muito. Simples e completamente funcional! Ajuda e muito na hora de saber mais como o seu cliente chegou até você.
Obrigado por nos deixar um comentário. Estamos felizes por você gostar do app!
Sept. 29, 2019
This was easy to set up and I can't wait to see the responses from my customers. What a Great App!
Thanks for taking the time to leave us a review, we're glad you like the app so far and we're sure it won't be long before you start collecting survey responses.
Sept. 22, 2019
I Love this app ,it's simple free and easy to use.And looking forward to learning more about how this app works
Thanks for the great review, we're glad you like the app! I'm sure it won't take long for Customers to start providing responses to your survey.