Grapevine Post Purchase Survey
Grapevine - Customer Satisfaction Surveys for Shopify
Rating
5.0
feedback
167
chart
#382
All reviews
Rating Breakdown
Review RSS Feed
Sept. 18, 2019
Very easy to manage and get started. Highly recommend. I am really excited to see the turnout of how my brand is growing
Thanks for the great review, we're sure you'll be pleased with how well Grapevine collects responses from your customers.
Sept. 9, 2019
Incredibly easy to implement, excited to see the learnings on how our customers originally found us.
Glad you've been happy with the app so far, I'm sure it won't take long for you to start receiving your survey responses.
Sept. 7, 2019
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Sept. 5, 2019
Great app, not intrusive on customers and it's free, got some really solid insights from this, so don't be a dingus, give it a try silly!
Thanks for the great review, glad you like the app. It looks like you're getting great feedback from your Customers! Thanks again and we hope to bring more great features to the app to make it even more insightful!
Aug. 26, 2019
First Time using this app & found it easy & quick to use. Very Easy to use, will recommend to other merchants
Thanks for the great review, glad you're enjoying using the app and thanks for spreading the word!
Aug. 15, 2019
Super easy to use! This app provides really helpful information for marketing purposes. The data gathered by the app is presented in easy to view pie charts. It has been a great resource.
Thanks for your review Katie, glad you found the app easy to use!
Aug. 13, 2019
Really intuitive app which does exactly what it should do. We gather a lot of helpful insights since it's implemented. Also customer service is super friendly and helpful.
Thanks for the great review Daniel and good luck with your campaign!
Aug. 6, 2019
Just installed, hoping it works! let me check it and get back once i have atleast tested it for couple of weeks
Thanks for the review! We're sure you'll like the app, good luck with the testing!
Aug. 5, 2019
I just installed this app. Easy to use and collects valuable data. It would be a great benefit if this survey could be added compulsory in cart pre purchase.
Thanks for your review, we're glad you like the app. Thanks for your suggestion, in order to ensure a smooth buying process, we decided that the survey question should appear after the transaction has taken place. It ensures that the app will never be the cause of an abandoned purchase. I hope you understand and hopefully you'll start to see Customers filling out your Survey post-purchase. Thanks again!
July 20, 2019
Just tested this out, it is very easy to use and does what it promises. Maybe in the future, they can add an option to change colors for the button instead of relying on coding it yourself. Either way, love this little app and it's free.
Thanks for the great review! We're continually adding new features and tweaking the app to provide a better service. We can only do that based on the feedback that we receive, so thanks for your suggestion about the button styling.
July 11, 2019
Buena aplicación, la acabo de instalar y he hecho alguna prueba y parece que va muy bien, además gratis, no se puede pedir más.
Gracias por la gran crítica! Me alegra que te guste la aplicación.
June 30, 2019
Good App. Simple and FREE. One suggestion would be giving us the option to change the color of the button.
Hi, thanks for the review! We have a Custom CSS field in the Settings tab of the Grapevine app where you can enter CSS styles to control the form elements. I'll send you the CSS you need to style the form to your liking.
June 27, 2019
Easy to install. Looks seamless and accomplishes what I wanted to do. Now we wait to see if customers submit a response.
Thanks for leaving a review, it is much appreciated. I'm sure you'll be collecting survey responses in no time!
June 14, 2019
Super easy to set up. Customers were more than happy to fill this out after the purchase and we were able to gather some useful information for the marketing team.
Thanks for taking the time to leave us a great review and glad to hear that your Customers are taking the time to fill in your survey question!
June 11, 2019
Great app, easy to use and FREE! I Would recommend this app to everyone for post-purchase surveys, simple yet effective.
Hi Jason, thanks for the great review, I'm glad we were able to help you with your enquiry!
Nov. 5, 2021
The app team is excellent in helping you implement the survey form. I really like the app, it is excellent.
Using app
Over 2 years
Total reviews
19
Average rating
4.2
Thanks for the great review Len, you were almost there with the CSS customisation, glad we could help with the last bit!
May 30, 2019
Really useful when utm are not enough - highly recommended app, easy to integrate and nice UI/UX / reporting :) .
Hi Adam, thanks for the great review, we're pleased that you're happy with how the app works and how easy it was to set-up and get started.
May 22, 2019
Great customer service! I met a trouble in editing the form css and emailed Grapevine. They responded and helped me fix it until I was satisfied. The app is easy and simple to use. Recommended!
Thanks for the great review Chau, it was a pleasure helping you to achieve your ideal styling.
May 9, 2019
It's really easy to use and it's free. Hope they will keep it as free:) Thank you! -----------------
Thanks for the great review, glad to hear that you're enjoying using our app!
May 7, 2019
Super easy setup and just what I was looking for. On top of that it's free. So what more could you ask for?
Glad you like the app and found it easy to set-up and get going! Thanks for the great review!