Gratisfaction
Run loyalty rewards referral program, giveaways, contests
Rating
4.8
feedback
88
chart
#4,364
All reviews
Rating Breakdown
Review RSS Feed
March 30, 2020
1million stars! This app is beyond amazing. Effortlessly destroys any other loyalty and refferal app out there. Ive had a great experience using tons of features it provides and the customer support is great! Highly recommended
March 20, 2020
we've been using this app on our store for quite a while and it worked great until we changed our theme and somehow messed up the installation. I contacted their support and Praveen got it taken care of quickly! Thanks guys. Keep up the great work!
March 19, 2020
I recently installed the app. So far seems pretty good. Easy to use and a good FREE option for new businesses like mine. I had a little issue and client service is outstanding! The issue wasn't resolved but it was due to issues at Shopify. Shopify has lots of issues and soon I might go somewhere else. This app and the guys behind the app are simply outstanding! Highly recommended
March 10, 2020
HI, I have been look around various loyalty apps finally it looks this one really awesome , and friendly supporting guys. Highly recommended
Feb. 28, 2020
Great Loyalty app, install is easy, it took me 5 minutes playing with it that I had everything I needed with this app, functionality is more than you need and team Mav is adding new features constantly, configuration a piece of cake, pricing is spot on in comparison of other apps. Fun to configure too. Bravo Mav team!
Feb. 13, 2020
Highly customizable, excellent price and value. Very attentive tech team. My customers are responding well and highly motivated by this!
Feb. 7, 2020
We have been using Gratisfaction for a few months now. It has been working great and our customers love it. It is highly customizable to fit our needs. I was able to chat with their support team today for the first time, and let me say that they were extremely helpful. They were able to answer my questions and inform me of things they are currently working on which will help with my issue. Very exciting and superb customer service!
Dec. 27, 2019
I just downloaded the app! And so far Gratisfaction is great the offer legit and helpful tech support. I think this app is gonna be a huge help towards my business!
April 4, 2023
April 2023: I'm updating my review because I do think this is a great tool in terms of possible functionality, but the back end interface is *INSANELY* complicated, to the point that I can't figure out how to use most of the features - there are menu options across the top of the screen, plus all on the side, then you get more options int he main screen depending on what you've selected, and yet none of them seem related to each other, and I can never figure out where to go to do what I want to do. I've also never been able to figure out how to make options like popups or social or email campaigns work. I'm honestly just not smart enough for this app. I've just been keeping it for the sake of the rewards points button on my homepage, but recently a second widget button mysteriously appeared on my storefront and I have no clue how or why. I can tell it's from this program cause it's showing the same points and redemptions when I log in, but i can't figure out how to change the terrible placement or turn it off. I gave up and just turned off the original widget, but WHHHYYYY would this tool put two different buttons both on my store? I didn't attempt to reach out for help, because I reaaaaaaally don't enjoy interacting with folks for technical support, especially on something that should be easy, and i'd rather just give up and switch to a different tool. :( At this point, i can't figure out how to use most of it, so I've decided to switch to a simpler and less expensive tool since I don't think i'm getting most of the use or value out of this one. :(
April 2023- Sorry, to see your updated review and comments. Please allow me to clarify- Gratisfaction is more than a loyalty program- We are developing it as your marketing workspace that will help you achieve many of your business goals. Accordingly, we have many more features planned, which will all be included in your plan at no extra cost. Sorry, that you find it to be confusing. I always encourage our customers to be in contact with us and our team can always guide you and also suggest the usage of the features to your advantage. The ROI with this app can be excellent. Also you will not need many other apps- Accordingly price is very affordable as you'll get great results and features. I request and urge you to please give us another shot - We will work with you to help you get the best out of this app Regards Akash Founder Thank you for your kind review! Our team is working on releasing many, many exciting enhancements in 2020
Nov. 23, 2019
Love everything about it! You can send emails to customers about their point balance which encourages them to revisit your shop. It generates discount codes automatically for your customers to redeem with points. The widget looks great on your website and is easy to navigate. HIGHLY RECOMMEND!!
Nov. 15, 2019
The app is a gem! It's really complete, with many features and personalization. The support team is really here when you need. A must-have !
Oct. 29, 2019
Great app !!! we're using to launch our Referral program and it's been working good, and very prompty support received.
Sept. 26, 2019
Great app for helping keep track of our clients! Makes it really easy for follow up marketing and our clients love it!
Sept. 19, 2019
Great app! Both in design and functions. The full featured free version allows you to evaluate and test everything. The paid tier increments are well thought out when you decide to upgrade. Good campaign examples are included and show the comprehensive tools available. And if you run into trouble or have questions, the chat support is simply excellent. Highly recommended.
Sept. 6, 2019
I used this app for my rewards program on Woocommerce, and then seamlessly transferred it over when I moved to Shopify. Great support, and very user friendly. They're also very responsive to requests to add new features, and have implemented the features I've requested.
Aug. 28, 2019
This app is easy to install, it can be translated, and this is a huge thumbs up! The free plan is generous for beginners like me, and if everything is going to work well, I will surely change for the other plan.
Aug. 26, 2019
I like the app , as it gives examples, there is good features like adding a language, also I got help on messenger immediately when I had a question. Also, the app has a free plan which is great for a starter like me, who is not doing regular sales yet. Also, I can set up a lot of different campaigns. I really like the app a lot.
Aug. 23, 2019
So far I'm very happy with this app, it does what I want and it is one of the only apps that lets you embed the widget on a page (without asking +$100 per month). Support is also excellent. Very quick to respond and always able to answer my questions or help me with custom requests. Highly recommend!
Aug. 16, 2019
I am just starting to use this app, and am loving it thus far! Customer service is amazing and beyond helpful! I can't wait to finish getting this set up to be able to share it with my customers!! They are going to love this new feature I am adding to my shop!! There are so many great features and options to utilize. Easy to set up as well!!
Aug. 16, 2019
This app is really easy to install and customize. There are so many options for the customers to choose from to earn points which gives them a great incentive to buy again and again. The customer service is really great and answers were prompt and really helpful. I am very satisfied.