GrowthHero Affiliate Marketing
Powerful 3-in-1 Partner Marketing Software
Rating
4.8
feedback
165
chart
#4,865
All reviews
Rating Breakdown
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Feb. 17, 2022
I couldn't ask for a better experience than it has been getting on board with GrowthHero! Karolina is absolutely fantastic - they are patient and very knowledgeable about guiding someone through each step of the process if needed. I recommend this program and those that are part of the GrowthHero Team!
We're pleased to hear you're enjoying our app :) Thank you so much!
Feb. 9, 2022
I did an amazing tutorial with Karolina this morning and she walked me through everything that we needed to know. I appreciate their willingness to go the extra mile to make sure we understand the system and answer any questions!
We're so glad to hear that! We're always happy to help with your program :)
Feb. 2, 2022
I have used this app for some time and it has always been a great app to manage affiliates through our website. Recently had an issue and reached out to the team who resolved it within 24 hours, it turns out the issues actually caused by us however the team showed us the error we had made and insured that we were happy with the results plus taught us how to fix it in future if we make the same mistake again. 10/10
It's wonderful to hear you're enjoying our app. Always happy to help with your program setup! :)
Feb. 1, 2022
I used to use UpPromote & found out they were scamming me! So far my experience with GrowthHero has been excellent! I love how their program is set up. Any questions I had were answered within one day.
Thank you so much! We're pleased to hear you're enjoying our app :)
Dec. 30, 2021
We set this app up to help support our wholesale customers during the peak of Covid but did not end up needing to keep the paid version implemented due to business returning close to normal. We love the concept and will keep a free account active. Thank you, Karolina Sieminska, for your assistance in sorting out our account ownership and membership!
Thank you so much! We're always happy to help with your program :)
Dec. 29, 2021
The most WONDERFUL customer service!!!! Highly recommend.... We also use for tracking results of collections.. so many great features.
Wonderful! We're so pleased you are enjoying GrowthHero :)
Oct. 27, 2021
great customer support! they really thought about referrals and take the time to walk you through how to use the product.
We really appreciate that, thank you!
Oct. 19, 2021
GrowthHero has been nothing short of amazing. The app is very flexible allowing you to adapt your initiative in a variety of ways. So far it's been quite successful for us and the results have more than paid for their reasonable fees. Between customer support and functionality, GrowthHero is a winner for us and deserves 6 stars if that was an option.
Thank you so much! We're pleased to hear you're enjoying GrowthHero :)
Oct. 19, 2021
We just started using growth hero and needed some help with the app. It is very easy to install and I had some questions about a specific affiliate request. The support staff was extremely helpful, highly professional and very patient with me.
Thank you! We're so pleased you are enjoying GrowthHero :)
Sept. 20, 2021
Great app and fantastic customer support. Easy to customize and brand within the portal. Thanks Growth Hero!
Thank you, we're glad you're enjoying GrowthHero :)
Sept. 16, 2021
Super easy to set up! And the support is incredible and really focussed on getting you up and running quickly! I am excited to see where this program goes for us!
Thank you! It's wonderful to hear you're enjoying our app. We're always happy to help with your program setup :)
Sept. 15, 2021
I love this app and the customer support is truly amazing. They are responsive and thorough in communication.
We really appriciate that, thank you :)
Sept. 10, 2021
I don't if I can write as much praise as this team deserves. They are INCREDIBLE! Always there to help when I need it, and they above and beyond. I did a lot of research to find the right fit of product, and this is definetily one of the top ones out there. Highly customizable, it allows me to do a looot of different types of affiliate marketing. I love it, and highly recommend it.
Excellent, so pleased you are enjoying GrowthHero :)
Oct. 18, 2021
Be careful when installing this app; if you don't fully understand how to use it within the trial period of 14 days, they will not grant you an extension. Take note that this app is complex—it has a referral program with payouts, an MLM component, integrations, etc. After we installed Growth Hero, our marketing team had to set this aside with the intent of launching it after 3 months. Due to its complexity we needed time to figure out which of its features to prioritize and how to communicate these properly alongside other campaigns. We made the mistake of not uninstalling this before the trial period ended. We did not however use it nor benefit from it in any way during this time, and this could surely be validated by Growth Hero. In spite of this, Growth Hero chose not to honor our request for a charge reversal for an unused program. We find this upsetting because we've been using Shopify for 5 years and this is the first time we've encountered this level of customer service from one of Shopify's apps. If this is how this company's customer service level is even before we use the program, we will definitely not proceed with using Growth Hero. On a side note, it doesn't make business sense to choose to pocket our 3 months worth of subscription money versus retaining us as a regular customer if Growth Hero had better customer service. Update: Even if they CONFIRM that you WERE NOT ABLE TO use their program, they will insist on dangling policy. They will choose what's legal, not what is fair. Again, for your protection as a customer, do not install this app unless you know you can fully understand it within their 14 day trial period.
Hi there, we're really sorry you've come away with a negative impression of GrowthHero; most of our customers rave about us! The 14 day trial is there to help you decide whether GrowthHero is right for you. One of our team had a 1-1 demo call to train you on all our features + we extended your 14 day free trial for another 14 days, as requested. As per your email, when you uninstalled and reinstalled the app to gain an additional 14 days Free Trial automatically, the account settings did not reset as they will just pick up where you left off before uninstalling. We want to make sure all our users remain happy, so we did offer you a 1 month refund + 20% discount, which you chose not to take up. We absolutely value all customer feedback though, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts! Isabelle - Product Manager
Aug. 24, 2021
very good app and great support that helps quickly :) a lot of our customers are signing up already for the referral program
Thats great!
June 29, 2021
So far so good! App support was extremely helpful and responsive as I was running into questions or needed clarity during set-up. We are looking forward to seeing how Growth Hero can help us grow our clients stores.
June 28, 2021
We use Growth Hero to run our affiliate, referral, and brand ambassador programs. We really enjoy all of the features it provides and whenever there is a feature that we'd like to be added, the Growth Hero team documents it for us. We're hoping to see some of those wanted features on the platform in the near future! We're also very happy with the quick customer service whenever we have a question.
June 22, 2021
Incredibly receptive customer service! We are just getting started adding affiliates to our site. We had a few questions, and Simon was quick to respond and to provide authentic customer service on several occasions, even offering to create an explainer video. Eager to see all that the GH Affiliate app can do for us.
June 21, 2021
Great app. Does exactly what we're after...but the most awesome thing is the great customer service. Simon and team are responsive and fast!
June 17, 2021
Firstly, I must say that I HIGHLY RECOMMEND Growth Hero for your affiliate program! The functionality is fantastic and does everything I wanted and more. The customer service is OUTSTANDING as I had lots of questions and they responded promptly and were eager to help me. I am so excited about my affiliate program on Growth Hero as it is SO EASY for my affiliates to find all of their information, get bonuses, go through training and more!