All reviews

Rating Breakdown

  • 5
    91% (127 ratings)
  • 4
    1% (1 ratings)
  • 3
    2% (3 ratings)
  • 2
    1% (1 ratings)
  • 1
    6% (8 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 20, 2023

We've been using Elevar for close to 12 months now, and I couldn't be happier with the product. As a customer with VERY limited technical expertise, it's reassuring to know that the Elevar team have our back. I never have to worry about our GTM account, an iOS update, or the move to GA4, as they handle all of it for us. A special shout out to their support team who are simply AMAZING! Nothing is ever a problem and they always go above and beyond. They were super patient and supportive the entire way through onboarding and that level of service hasn't dropped one bit.

Using app

9 months

Total reviews

7

Average rating

5.0

5 / 5 Share

May 25, 2023

Elevar is better than it's ever been. We've used them since 2020, and they are constantly getting better. The data layer they work with provides the best data that you get out of your store.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2023

Elevar was one of the first apps that we installed when we migrated to Shopify Plus over three years ago. Their server-side tracking setup has significantly improved the performance of our digital ads. They provide great support and are constantly introducing new features and help you keep up with the changing digital landscape.

Using app

About 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

May 11, 2023

As an e-commerce brand, we are thrilled to write this review for Elevar's server side tracking service. Since we started using their service, we have seen a significant improvement in our Facebook marketing efforts, all thanks to the excellent guidance provided by Mario Mendoza and the entire Elevar team. From day one, Mario has been an absolute superstar, guiding us through every step of the implementation and optimization process. His dedication, in-depth knowledge, and hands-on approach have been instrumental in the success of our server side tracking setup. Mario's consistent support has made a world of difference in our ability to navigate the complexities of the platform and achieve our desired outcomes. Elevar's server side tracking service has not only improved the accuracy of our data tracking but has also enhanced our decision-making capabilities. We have seen a remarkable increase in our ROAS on Facebook, which has ultimately led to better campaign performance and increased revenue for our business. His unparalleled guidance made the implementation and optimization process a breeze, resulting in a tremendous improvement in our Facebook marketing efforts. Mario's in-depth knowledge and dedication have been vital to our success. His unwavering support turned a complex process into a seamless experience, ultimately leading to a significant increase in our ROAS on Facebook. In conclusion, if you're considering server side tracking, choose Elevar and ask for Mario Mendoza. His expertise is invaluable, and the results are truly impressive.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 5, 2023

One of the very best apps in the Shopify ecosystem. Shopify and the various advertising/analytics/etc. platforms are constantly making changes that can throw off your data, but Elevar makes it easy to keep things in good shape. Highly recommend!

Using app

About 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

April 28, 2023

I strongly recommend this ap for anyone with shopify store. The implementation is made super easy. Here and there you have to edit some code of course but all is very well explained in text and video. I had some issues and got immediate support within 1 day with email explaining how to customize more code to resolve issue. Truly amazing support! Can not be better. Tracking before was a bit of a nightmare and am super happy i found this app. credits to measuremarketing.io who introduced me to this app.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2023

These guys are top-notch. They have the very best support in the business and they'll help you navigate the cumbersome world of tagging and proper tracking. We are very happy we chose them; they've always been responsive and on point. They are not the cheapest, but you get what you pay for.

Using app

12 months

Total reviews

11

Average rating

2.8

5 / 5 Share

Feb. 24, 2023

It's a great app and helps track FB stats but it's extremely complicated for someone who isn't tech savvy. Good thing their support team is great and will guide you through the process. If it wasn't for Mario, I don't think I would be able to get it done.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

Mario (and the whole support team) is a rockstar always helpful and would go the extra mile for you. It isn't the simplest thing to set up but we did alright and it works like a charm.

Using app

20 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Jan. 18, 2023

Bad APP, Bad service, Bad support! They are all death if you want to get some support, but they alive if they want to ask you pay for money.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hi Jason -- this is Brad -- I wanted to take a minute to apologize here. We previously had a process in place to cancel accounts that had more than 3 monthly invoices unpaid and have been unresponsive to any of our outreach requests. Based on our private communications between us, we've already adjusted this process internally to prevent from happening again in the future. We should have handled this better and have refunded/credited you with 6 months for the trouble. Thank you for giving us an opportunity to improve. Brad

5 / 5 Share

Sept. 20, 2022

Dana at Elevar is an absolute superstar. Always happy to go above and beyond. I can't recommend Dana and Elevar highly enough!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

Helpful support, replies fast to all questions. Used the app to set up Google analytics and facebook server-side integration.

Using app

About 1 year

Total reviews

2

Average rating

4.0

5 / 5 Share

Sept. 7, 2022

Good app, very helpful for Facebook Ad Tracking, and they have a great support team. Mario is excellent.

Using app

11 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 5, 2022

Elevar is a powerful app, but it seems too complicated for most non-tech users. Fortunately, their customer service is amazing, dedicated, and helpful! Highly recommend it for every online business! Special thanks to Mario who helped me a lot when I got trouble with the app and things related

Using app

Over 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

July 18, 2022

Edit: Support reached out to assist me with my issue, and the full version of the app is working well with server-side conversion API, attribution feed, real-time activity & channel accuracy. Very thankful for the assistance and communication with Brad.

Using app

6 months

Total reviews

10

Average rating

5.0

Developer Reply

Hi Lars -- thank you for the feedback. You are correct that when your DNS is hosted by Shopify (vs GoDaddy, etc) that Shopify does not allow you to add A or AAAA records that Google Cloud requires when provisioning your own Google Tag Manager server container. Unfortunately we can't "fix" this within Shopify DNS. Our Elevar Server (Fully Managed) solution is indeed the plan that supports all server-side destinations without the need to configure Google Cloud <> Shopify DNS. I wish we could get around this issue to support your use case and trust that we work hard to find alternatives with low costs. Here to help -- Brad

5 / 5 Share

June 30, 2022

One of the best apps of this type. The customer support is top! Very fast, efficient and professional. Thanks a lot Mario!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 20, 2022

Setting up Elevar has been a great experience thanks to Mario's excellent help. Our analytics data had a few holes and Mario helped us implement Elevar's server-side tracking and set up GA4 too. Cheers!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 9, 2022

I downloaded the App 2 years ago and recently got into understanding GTM, GA4, and other tracking tools. They have been great in helping me review the setup and showing me some tricks. Special thanks to ​Mario Mendoza from the support team.

Using app

Over 4 years

Total reviews

3

Average rating

4.7

5 / 5 Share

May 23, 2022

I leave 5 stars only because there is an Elevar Lead Specialist called Mario. He is an amazing person and basically, he solved everything for you!!! Do not panic if you do not have any technicians. This guy can help you set up everything. I love what we have right now.Thank you Elevar, Thank you Mario!

Store

PopFun

Using app

8 months

Total reviews

7

Average rating

5.0

5 / 5 Share

May 22, 2023

Elevar has been extremely helpful in improving many aspects of my Shopify store. I highly recommend their app and services. Felipe and the team have been helping me for over 2 years and the team is very skilled.

Using app

About 2 years

Total reviews

14

Average rating

5.0