Guide Shipping Insurance
Drive loyalty & Route revenue w/ free returns & protection...
Rating
4.7
feedback
48
chart
#1,423
All reviews
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Oct. 11, 2021
So many of our customers include this in their orders! It has taken so much weight off our shoulders when it comes to dealing with upset customers over their lost/damaged in shipping packages! Truly does help out! Only reason I give it 4 stars and not 5 is because their only reimbursement method is PayPal. If you don't have that it's very limited in how they can reimburse you for the gift cards they issue.
Oct. 11, 2021
Very easy to install I added a claim page to make it easy for buyers to put in a claim as needed . So far so good had a buyer put in a claim recently I ask them to report any bad experience. They reported they were delighted with the experience and results. Worth a try. Sam Diy Part Center Inc
July 12, 2021
Great app! It makes my customer's shopping experience a lot smoother. Customers use this option and I have no issue with charge backs or refunds. Thank you!
Oct. 2, 2022
Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.
Hi Beautifully Unique Leggings, Thank you for your feedback. We are sorry to hear that you're having this issue. If the cart total is over $100 USD the rate of insurance does increase but should only be added one time to their cart. We have sent over an email to get more information from you about what is happening. We look forward to hearing from you and resolving any issues you may be experiencing. Thanks, Guide Support
June 9, 2021
So far this app has been very beneficial for a few of my customers. One of my customers said they never knew this existed till they saw it available on my site.
Feb. 17, 2021
02/17/2021 Update: They got back to me and answered my questions. App in great and I appreciate getting back to me. They said they were slammed with the Holidays/COVID and they didn’t have a big team. I understand but would say they should work on that a little. But overall The app is good, very easy and user friendly. 01/03/2021 Okay app, Great potential. Horrible customer service. Emailed them once they got back to me, Awesome! Emailed them back the same day (in less than a hour) to ask a couple more questions... nothing. Emailed them again the next day to see if they received my message... Nothing.. So I gave it almost 3 weeks to try one more time... Nothing. This app has potential but I still have questions and I feel bad to leave a bad review but I would like to continue using this app.
Nov. 5, 2020
This app is great for our customers. It really takes the worry out of what to do about lost shipments. Installation was a breeze. A big win for the customer!
Nov. 4, 2020
Excellent customer support. They got my up and running in no time and provide excellent technical support.