Guide Shipping Protection

Oct. 27, 2021

Here is a bit of information I wish we had known before installing the GUIDE app. First, the dashboard is "under construction", so you have no access to the app other than to install it. You must reach out to support to make any changes or updates. Secondly, when a customer does purchase GUIDE, they receive no information from GUIDE. We changed the language on our site to direct the customer on how to make a claim, but GUIDE currently offers no customizations and doesn't offer any auto messages. Thirdly, we offer our customers the option for IN-STORE pick up instead of shipping, and our customers are mistakingly or unknowingly buying GUIDE for their in-store pick ups. They are of course wanting a refund for GUIDE after they realize the mistake. We contacted GUIDE about the issue. We hoped to just remove GUIDE from orders that select "in-store pick up". The only solution they offered us to get a refund is GUIDE must have access to all our orders so they can verify we refunded the customer for GUIDE on an in-store pick up. Basically, the app doesn't seem fully developed. I gave GUIDE 2 stars because I do think the app seems to have potential but for now, it's lacking a lot of features we expected to have. Last issue, I have reached out to customer service 2 times asking what happens to potential claims if we decided to uninstall the app...I haven't gotten a response.

Oct. 25, 2021

The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored.

Oct. 22, 2021

I use this App for protection for my customers. I really recommend this App. Also, very simple to use.

Oct. 19, 2021

I really like this app! it gives me and my customers peace of mind when purchasing! it was easy to set up too.

Oct. 19, 2021

I have used this app for a few months now and I absolutely love it. Every single customer uses it and it provides extra security. I don't have to worry in my customers trust that if something happens to their order then it will be replaced. I have had no issues with this company I love it!

Oct. 19, 2021

I recently purchased something that had shipping protection and honestly, it’s the best move an e-commerce business can make. Guide is the best company to go with. Everything is automatically uploaded for you and even if you have questions, you don’t have to wait 2-3 business days to get a response, they are right on the money! Very awesome app

Oct. 18, 2021

Easy installation. a good way to provide shipping protection. easy to use for customers and process service if they choose. I would highly recommend this app. Customer support is great !

Oct. 16, 2021

Easy installation. Great way to provide shipping protection. I love how I’m billed at the end of the month for usage. Simple process for the customer to add the service if they choose. Highly recommend this app.

Oct. 14, 2021

I installed this app to help ease the minds of both me and my customers. So far, it's been an easy app to use and my customers love it! Thank you for a simple and useful app!

Oct. 13, 2021

I added this app to my store as an insurance for myself and my customers. When I needed some clarification with the app, their customer service was prompt and helpful.

Oct. 13, 2021

Great product. Allows us to save revenue and saves of time rather than having to file a claim with carriers.

Oct. 13, 2021

I love this app, it gives my customers the satisfaction that their orders will be shipped out safely

Jan. 20, 2022

This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned.

Oct. 13, 2021

I love this app. I’m using it with my hair company & I honestly feel that it’s protecting me & my customers for the better. I highly recommend using it it’s free and very simple to install

Oct. 12, 2021

This is a great app especially for small businesses. Easy to install and best of all it provides security for both the business and the customer. I see it being extremely helpful during peak shopping times such as holidays, etc. I definitely would recommend this app to any business.

Oct. 11, 2021

Perfect for a small business. Very easy to use, they'll install it for you if you have a difficult code to work with. No complaints, looks and acts very professional on your website, while providing you and the customer shipping insurance

Oct. 11, 2021

So many of our customers include this in their orders! It has taken so much weight off our shoulders when it comes to dealing with upset customers over their lost/damaged in shipping packages! Truly does help out! Only reason I give it 4 stars and not 5 is because their only reimbursement method is PayPal. If you don't have that it's very limited in how they can reimburse you for the gift cards they issue.

Oct. 11, 2021

I recently needed to utilize GUIDE after having it enabled since I opened my website. I am quite impressed with the service. I was hesitant it was too good to be true. Not only did they get back to my customer within 48 hours, the reimbursement was issue immediately. The representative was also pleasant. Overall, I'm happy to offer it. My customers utilize it almost every order.

Oct. 11, 2021

Very easy to install! I love having this option, it protects me and the customer. This is great especially for the holidays. if anything gets lost, I know my customers have the option of having their items replaced at no extra cost on both ends.

Oct. 11, 2021

Very easy to install I added a claim page to make it easy for buyers to put in a claim as needed . So far so good had a buyer put in a claim recently I ask them to report any bad experience. They reported they were delighted with the experience and results. Worth a try. Sam Diy Part Center Inc