Guide Shipping Protection
Package Protection, Order Protection Shipping Insurance Route
Rating
4.6
feedback
100
chart
#2,478
All reviews
Rating Breakdown
Review RSS Feed
Aug. 11, 2021
This app is great once you can get it installed. I had troubles but they added it for me awesome plus in my book. It protects me and my customers from the postal service losing packages or damaging them! Also it’s not much more to the total to get it and have that piece of mind as a customer.
July 12, 2021
This app has been a pivotal part in simplifying shipment tracking for my customers! It has made such a difference in my customer service records, and everyone who has used it when purchasing a product on my site has raved about it.. giving the customers a good piece of mind. Thank you!
July 12, 2021
I recently installed this app & thus far, I have no complaints. It is easy to use, it was an easy install & it offers me the satisfaction to effectively operate my business with one less thing to worry about on behalf of packages. It also gives customers the satisfaction that their packages are being handled with care.
July 12, 2021
I used this app with my small business and it has to help me a lot! will definitely recommend it to any small businesses that have just started.
July 12, 2021
Great app! It makes my customer's shopping experience a lot smoother. Customers use this option and I have no issue with charge backs or refunds. Thank you!
July 12, 2021
I use this app to help protect my business and I love it!!!!!!!! 10/10 Recommend. Super helpful to not have to worry about replacing shipments ect!
Oct. 2, 2022
Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.
Hi Beautifully Unique Leggings, Thank you for your feedback. We are sorry to hear that you're having this issue. If the cart total is over $100 USD the rate of insurance does increase but should only be added one time to their cart. We have sent over an email to get more information from you about what is happening. We look forward to hearing from you and resolving any issues you may be experiencing. Thanks, Guide Support
June 9, 2021
So far this app has been very beneficial for a few of my customers. One of my customers said they never knew this existed till they saw it available on my site.
June 9, 2021
I added the app to my shop to make it easy and insuring for my customers. Sadly we live in a time where people will lie about not getting their orders. This app has saved me from that problem a few times. I have even told my friends that have shops about the app and it has helped them as well. customer service is great. the app is very easy to use and navigate.
June 9, 2021
This app hasn’t given me any problems . It is nice to just have that extra protection even for the customers.
June 9, 2021
I use this app to add some extra protection with shipping. I haven’t had any issues with it and my customers always add it to their orders. The only thing I don’t like is some of the design placement on my site. I’m not the greatest with design so I’m not sure how to change things around. Overall a great app.
June 9, 2021
I found this app as I was looking for more protection for not only my store, but to give my customers protection and peace of mind. As we all may have noticed lately, shipping has been so crazy over the last few months and more importantly, very slow! I love that this gives my customers added confidence knowing that they’re protected. I really enjoy this app & I know my customers do, too!
June 9, 2021
This app is great for anyone who is looking for extra protection with shipping your products. Great customer service too.
June 9, 2021
The installing and setup of the app is great and easy. There’s not enough information shown in the dashboard. We need to be able to see what orders are covered and a list of claims pending. There’s also no where to enter payment info for when claims are filed.
April 5, 2021
Im being billed for a free app. If the customer pays .98 for protection why are we as the store charged too? I mean i get the point of the app but dont lie and steal to get people to download. The app isnt free at all. You pay .98 for every customer that chooses to use it. Now the problem is, if theres a claim that needs assistance, there is no one to contact to help us out yet we have to keep paying. There is no login. When you try to it gives you an error message as if it doesnt exist. No account is needed when you pay .98 every transaction and then they bill it to your Shopify. Customers think they are paying that but we are! Im only still using it until i find better. SKIP THIS APP!
Thank you for your feedback about our app. We apologize that your experience has not been ideal and we hope to make it right. Please remember that you can find contact information on our website at www.guideprotection.com. If you go to the menu button and click on support, you will find a contact for claims, sales and merchant support. Feel free to reach out day or night and one of our team members will be happy to assist you. It seems that you also have some confusion about how the app works so hopefully we can clarify and eliminate your frustration. The Guide Shipping Protection app is completely free to you. Your customers are given the option to add shipping protection to their order at checkout. If they choose to do so, that fee is added to their cart total. Because of the way Shopify works, the store receives those fees initially and holds them until the end of the billing cycle. At that time, Shopify pulls those fees and sends them to us. So while it may have appeared that you were the one paying for the shipping protection, we can assure you that you were not. They are just collecting the fees that your customers have paid for our service. We hope that this will clarify the confusion for you. If you have any other questions or concerns, please reach out at [email protected] and we will be happy to help you further.
April 1, 2021
I wish I new how they work, how their customer service is, or maybe how their website looks. BUT when I log in it just says error, I don't even know what their correct email is to reach out, can't find their actual page. So it seems the only way to reach out to them is by providing a terrible review and see what they have to say. I even sent an email to what I thought was the right one, but haven't gotten a response in the last 2 weeks. So if you can't figure out your shit I may as well move on to ROUTE SHIPPING PROTENTION, because I've never dealt with the simple issue of LOGGING IN.
Feb. 17, 2021
02/17/2021 Update: They got back to me and answered my questions. App in great and I appreciate getting back to me. They said they were slammed with the Holidays/COVID and they didn’t have a big team. I understand but would say they should work on that a little. But overall The app is good, very easy and user friendly. 01/03/2021 Okay app, Great potential. Horrible customer service. Emailed them once they got back to me, Awesome! Emailed them back the same day (in less than a hour) to ask a couple more questions... nothing. Emailed them again the next day to see if they received my message... Nothing.. So I gave it almost 3 weeks to try one more time... Nothing. This app has potential but I still have questions and I feel bad to leave a bad review but I would like to continue using this app.
Nov. 10, 2020
This app is very useful and helpful if you have any problems setting it up they have great customer service that can help you with that
Nov. 5, 2020
This app is great for our customers. It really takes the worry out of what to do about lost shipments. Installation was a breeze. A big win for the customer!
Nov. 4, 2020
Excellent customer support. They got my up and running in no time and provide excellent technical support.