Gorgias: Helpdesk, Chat & FAQ

May 23, 2022

Gorgias is the perfect ticketing system for ecom (especially with Shopify users) I love a good tech stack that is all integrated. Great job guys. The FB community is just a great bonus too!

March 18, 2022

We have been using the Gorgias app for almost a year now, and it has allowed us to continue to grow our company without having to add customer service staff. It streamlines the whole CS process, integrating every channel of communication into one tidy but robust platform that one person can manage, allowing as much automation as we could possibly want or need, but making it completely customizable so we can maintain the personal and human touch our customers value so highly. they provide training both live and asynchronous, and when I just need to reach out to get an immediate answer, they have never failed me, even on weekends. Gorgias lives out the kind of customer service we want for our company, and they make it possible for us to do.

March 18, 2022

Great app with really good customer service! Over the last few days I have had to reach out to customer service for a couple questions and they helped me tweak a few things in a matter of minutes!

Feb. 14, 2022

We absolutely Love Gorgias! The helpdesk exceeds our expectations. It allows us to automate simple tasks, organize and assign tickets efficiently and manage our customer service department with customer care in mind. On top of all that the support team at Gorgias is very helpful and always available to assist us with our inquiries. Would highly recommend it to any team looking to streamline their customer service process especially if you use Shopify for sales.

Feb. 10, 2022

Nous utilisons Gorgias depuis le début de notre activité. C'est un outil puissant et très bien pensé, soutenu par un service HelpDesk remarquable d'efficacité. Nous le recommandons.

Feb. 8, 2022

I sent a screenshot what I am looking at, and I can get a quick and helpful response from the team, thank you!!

Jan. 26, 2022

We use this app for our customer service & warranty departments. Pulling in the customer data and historical order data is a real time saver. Customer support is pretty top notch as well. We had prior experience with another ticket software and Gorgias is just better.

Jan. 17, 2022

Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)

Jan. 17, 2022

As always, the support I received this evening was quick, professional and resolved my issue. Thank you Ognjen M.

Jan. 14, 2022

Amazing Support! They have helped us so much within the last couple of weeks and Emilija B has especially helped us a lot today. Really really thankful

Jan. 5, 2022

Great app to manage our emails and they offer reasonable rates. Plus, the customer service is excellent!

Dec. 30, 2021

Excellent app! Easy to set up and use. Communication with our customers has been significantly improved and it's great to see how our agents are positively progressing month by month. Gorgias customer service is also excellent! There's no question they cannot answer. :) Would definitely recommend the app!

Dec. 28, 2021

I love Gorgias! The opportunities to automate and customize your workflows are endless; CX challenges are different everywhere and I love that Gorgias gets that. Djurdjica was super helpful and got back to me right away about my question, too :)

Dec. 27, 2021

I recommend using Gorgias for every merchant using Shopify! its is so intuitive and gives many tools so that even if your support team doesnt have a lot of experience Gorgias customer care team - from set up to growth is so helpful!!! and the integration is really easy. Our agents team loves using it as well!

Dec. 17, 2021

Extremely happy that we switched to Gorgias. As a customer service manager, I can say with confidence that Gorgias has amazing customer service. Besides that though, it actually is a great platform with amazing easy-to-use tools. It's been a much better experience with Gorgias than any other platform we've tried. Very customizable, and if you need help setting up your tools, you can book a call with a Gorgias rep almost any time of the day. Love it!

Dec. 16, 2021

Bruh, Gorgias? Yes! Shopify + Gorgias = YES. Are you in need of Gorgias? YES! Should you consider something else for Shopify? NO.

Dec. 15, 2021

Amazing app - so user friendly, everything just so easy to use and figure out. No lags, no downtimes so far, and the Customer Service is superb! Very helpful!

Dec. 7, 2021

Amazing Service. Again again. And Gorgias is developing fast. A must for every start-up! Very versatile app and superb customer service 24/7

Dec. 3, 2021

Incredibly easy setup. Very intuitive to setup and use. Integration with Shopify is seamless and makes responding to tickets efficient and easy!

Nov. 25, 2021

Thank you very much for your valuable help and your clear answers. Congratulations on the speed and efficiency of your intervention