Gorgias: AI, Helpdesk & Chat

Oct. 2, 2020

Ilija Kostic was wonderful! He went above and beyond! Thank you! We had three issues and he worked it out very fast.

Sept. 15, 2020

Greatest chat app on Shopify! Simple and easy to use. Customer service is awesome as well! Would highly recommend!

Aug. 28, 2020

I've been in the process of setting up Gorgias. Usually, new apps tend to be overwhelming with all new features. Thanks to Arnaud I was able to set Gorgias up and have it running! Arnaud reached out to schedule a video chat with me and has guided me all the way through the initial set up. Arnaud even scheduled multiple video calls until I knew what I was doing! I was not left alone any moment through my confusion. He has gone above and beyond to help me. Which is something not a lot of companies do. I even had personalized 1-on-2 call help with Arnaud and Nikolas. Nikolas went through all my rules and helped me fix all the issues. Honestly, 10/10 the best customer service I've gotten on a new app. The response time was outstanding as well. Highly recommend. If you need any help, you're in the right hands with the Gorgias Customer Service!

Aug. 17, 2020

Gorgias is by far the best customer Support APP for Shopify, but is has still room to become an even better APP. Here are my suggestions: - custom FAQ based on the specific site - multi language support - chatbot support (AI)

Aug. 13, 2020

Great customer service, and makes our customer service much easier to manage! GAME CHANGER Seriously love it so much

Aug. 10, 2020

After Gorgias, everything changed in our store for good. I recommend this to every store with more than 500 orders per month. I would love to have WhatsApp integrated as well in the future. Thanks!!

Aug. 5, 2020

Gorgias is intuitive and easy to use, loving it so far! Additionally, their customer support team has been available to help answer any questions we've had, 24/7. Awesome app and great group of people behind it! Would highly recommend.

Aug. 4, 2020

We migrated from Zendesk to Gorgias and it went incredibly smooth. The Gorgias platform is easy to use and they provide helpful and informative customer support!

Aug. 4, 2020

We just moved from Zendesk to Gorgias, the entire set up experience was so easy and quick, Gorgias have been amazing to work with and extremely helpful and responsive. We love using Gorgias so much, it's made our team so much more efficient and focused.

Aug. 3, 2020

We love Gorgias. We previously had Freshchat & it was so clunky & difficult to use. Gorgia's so much better & intuitive to Shopify. I HIGHLY recommend them & their customer service rocks too!

July 24, 2020

Infinitely better than Zendesk. Gorgias' automation is far more intelligent and truly allows you to cover all communication, turning your CS efforts into a real revenue-generating channel. Being able to report on revenue is a big one for CS too. Team are amazing. Thanks Lucas, Billy, Richard and Mustafa!

July 23, 2020

Gorgias is definitely my favourite business customer support portal. The options are endless and the support team is incredible. They have constant webinars which I love to watch just to see if I'll learn something new that I don't know. If I ever have a question, their live chat support is super helpful. There's always room for improvement, and with this they are very forthcoming about new features coming down the pipeline and always willing to take suggestions to make the experience more improved for the future. The functionality is very useful. I can't say enough good things :)

July 21, 2020

We just started using Gorgias at the beginning of July so this is a new app for the Customer Care Team and Gorgias has helped us out so much with creating new views and made suggestions on how to create a cleaner inbox. I love the chat is so helpful!

July 16, 2020

Excellent chat service and easy to set up. The support team was highly communicative. The UI is much more modern looking than our older app.

July 7, 2020

Very thorough help. Jovan spent a lot of time looking through everything in order to get a solution to my problem. I would not change a thing and I would use the chat again if I needed to!

July 3, 2020

Great customer service! Ilija Kostic was extremely helpful in helping me set up the rules - and it ended up being so easy to do.

June 23, 2020

Gorgias customer support is always there to assist when we need help! Their service is very accessible and they make sure your needs are met each time you inquire for help.

June 22, 2020

Gorgias has taken our customer service to the next level. It was fairly easy to integrate with our other platforms and it is easy to learn as we add new users. Gorgias customer service is accessible and responsive. Our entire team is so happy to have found Gorgias.

June 22, 2020

Their CX is incredible. ALWAYS there for my hundreds of questions every day. So approachable, and always solve my problem in a matter of minutes. They'll give you heads up if they will be a minute. I've never felt like an issue has not been resolved. Thank you, team!

June 17, 2020

Gorgias has been our go-to best CRM service so far. We've tried several before, but their customer service and convenient integrations with a very user-friendly interface is what we need to run our business. Very satisfied with Gorgias!