Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.3
feedback
596
chart
#567
All reviews
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June 10, 2020
Gorgias is very efficient in terms of organizing customer tickets, and their support desk is helpful and will respond promptly!
June 8, 2020
Gorgias has been amazing for us. Fully integrated with Gorgias, our SMS tool, Yotpo and has saved us a ton of time on the CS side of things. Definitely recommend.
June 3, 2020
App is just great, support from Gorgias side is also very active and responding really quick! You can connect more than 1 shopify store which is very usefull!
May 29, 2020
I am new to the Gorgias platform and given that I have questions, I used the Live chat & Helpdesk to communicate with the team. Within no-time there was an answer on their part which made it easier and faster for me to know more about this platform.
May 22, 2020
They're always so helpful and quick to reply when we have questions! It's appreciated since we do have quite a lot because we want to make sure we're fully utilizing all the different features within Gorgias.
May 19, 2020
Meilleur helpdesk pour des PME/start-up e-commerce. Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs : - Service-clients disponible - Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall) - tarification par nombre de tickets - un outil très complet (macro, rules, csat notification, dashboard, vues). Je recommande.
May 18, 2020
We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.
May 15, 2020
Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!
May 12, 2020
Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.
May 12, 2020
This is the best customer service app that I ever used! the price is very high but worth it. very recommend.!
May 11, 2020
We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.
April 29, 2020
This is the best customer service app we have used. It's great to have all emails & chats in one place. The Gorgias customer service team has also done an excellent job with answering any questions we have had. Thanks Gorgias!!
April 27, 2020
The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.
April 24, 2020
Gorgias is wonderful - has reduced my customer service teams volume by a ton since switching off Zendesk. They also have been extremely supportive during the COVID situation. HIGHLY RECOMMEND!
April 24, 2020
The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.
April 24, 2020
Great App, it was a game changer for our business in terms of automatization of the customer service flow. It works well with both Shopify and Recharge app. Also the support is very good and quick.
April 23, 2020
We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!
April 23, 2020
We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the way! Would recommend!
April 22, 2020
Takes a little time setting up to suit your needs but that's only a testament to its power and flexibility. Plus, their CS during this difficult time has been very understanding. Just be aware that you will need to pay extra for ChannelReply if you want to use it for eBay contacts.
April 22, 2020
This app does exactly what we need it do. Just as importantly they are a genuine business partner in the support they provide.