Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
633
chart
#495
All reviews
Review RSS Feed
Feb. 9, 2026
We've been using Gorgias Automate since its inception, while in beta, and it's been almost 3 years now. We have grown together and are handling an average of about 50%+ tickets! The CSTAT is usually good and resolves issues well. Currently at 5/5 Agent resolution. What AI Agent did: +Instructed the customer on where to find their loyalty points balance. +Provided detailed steps on redeeming points and applying rewards at checkout. +Assured the customer that points do not expire with account activity. Of course, it doesn't always get everything right, but we have added much guidance on when and where to hand off to human agents. Overall, we are very pleased with it and would highly recommend it.
Thank you for being with us since the early days, Annmarie Skin Care team! That means a lot! We’re thrilled to hear the AI Agent is now handling 50%+ of your tickets and delivering strong CSAT results. It’s also great to see how you’ve refined the handoffs and guidance over time. We truly appreciate the recommendation and your partnership!
Feb. 9, 2026
We've been extremely pleased with our experience on Gorgias. From onboarding to launching... the process was smooth and has been great. We've seen a significant improvement in our ability to meet our customers needs. AI enabled agents responses have also saved us significant time and money. We keep getting better and better with the help of Gorgias's team.
Thank you so much for the review! We’re so glad to hear the onboarding and launch were smooth and that Gorgias is helping you better meet your customers’ needs. It’s also great to know the AI Agent is helping save time and resources. We’re super excited to keep improving together!
Jan. 22, 2026
Love Gorgias. I’ve been using it as our customer support solution for a couple of years now, and it’s been a game changer. The AI and automation features are incredibly helpful, and I regularly rely on the analytics and tagging to stay organized and understand trends. Highly recommend.
Thanks so much, Big Bold Health! We’re thrilled to hear Gorgias has had such an impact on your support team. We truly appreciate the recommendation!
Jan. 12, 2026
We use Gorgias for customer support, and the AI agent has been a huge help. In a recent case, the AI fully handled a missing-item inquiry, responded quickly, asked the right follow-up questions, and resolved the issue without needing human intervention. The customer left a 5-star satisfaction rating, which speaks for itself. It’s saved our team time while still delivering a great customer experience. Highly recommend for teams looking to scale support efficiently.
Thanks so much, Anne Klein team! We’re thrilled to hear our AI Agent is handling cases like this one so effectively, and that it’s saving your team time while keeping the customer experience strong. We really appreciate the recommendation!
Jan. 12, 2026
So happy we switched! Used Freshdesk for years and Gorgias is much better. The AI agent is great and handles many tickets without human intervention at all.
Thanks so much for this review! It's awesome to hear the AI Agent is handling tickets with no human involvement and that the switch was the right move for you. We’re excited to keep supporting your success!
Jan. 5, 2026
Gorgias has helped us automate our customer support, to the point where Q4 customer support requires very little hands-on time for our team. We have been supported by Gorgias every step of the way, and it can do everything we have asked of it. When the AI makes mistakes, their team works through the issues with us, and we always get the problem sorted!
Thank you, Arcade Belts team! We're so glad Gorgias has helped streamline your support and reduce the workload for your team. It’s also great to hear our team has been there when needed. We’ll keep working with you to ensure everything runs smoothly!
Dec. 26, 2025
The AI Agent has been a godsend for our customer support team. It's super intelligent and also has been learning - it takes care of approx 80% of requests!
Thanks so much, Imagix team! We're thrilled to hear the AI Agent is taking care of 80% of your requests, that’s a huge win. Excited to know it's making a real impact for your support team, just like it did for ours!
Dec. 11, 2025
Gorgias’ AI Agent has been an absolute game changer for our support workflow. We’ve been continually impressed by how seamlessly it handles customer inquiries with accuracy, clarity, and a truly human-like tone. Our customers are guided through processes, like returns, without any friction. The AI Agent automatically provides a personalized return link, outlines the specific approval requirements, and clearly communicates the refund timeline once the item is received. It’s the kind of consistency and precision we’d expect from a seasoned support rep. What’s even better? Customers love it. Our AI Agent earned a 5/5 CSAT on a recent interaction, which speaks volumes about both the experience and the trust it builds with shoppers.
Thank you for the amazing feedback, Willo team! We're thrilled the AI Agent is delivering accurate, consistent, and human-like support. Even better that your customers are loving it too! Hearing it’s earning 5/5 CSATs and building trust means the world to us!
Dec. 10, 2025
Gorgias' AI Agent has helped automate a significant portion of quick response tickets, while keeping our CSAT and FRT metrics sky high. It's cost-effective and easy to train and navigate - highly recommended!
Thanks so much, team Dropps! We’re glad to hear the AI Agent is helping you automate effectively while keeping your CSAT and FRT strong. It’s great to know it’s been both cost-effective and easy to use. We really appreciate the recommendation!
Dec. 9, 2025
We've only been using our Gorgias AI agent for a few weeks now, but I am so impressed at its capabilities. Our product specialist, Julieta, went above and beyond to help us set up our agent. There is a bit of a learning curve - both on the team running Gorgias and on the AI agent itself, but once you get the hang of the system it's an easy workflow. We're excited to continue to have our AI grow in knowledge and help our customers even more.
Thank you so much, Juniper Books! We’re thrilled to hear your AI Agent is off to a strong start and that Julieta was such a great support during setup. There’s always a bit of a learning curve, but we’re glad it’s already clicking into place and are super excited to see how your AI continues to grow with your team!
Dec. 9, 2025
We wouldn't be able to handle our incoming customer service messages efficiently without Gorgias. It's a no-brainer. Customer support is such an important part of our business. We're a small team and the AI Agent feature helps us tremendously. Definitely recommend if you're looking to step your game up on customer support.
Thank you, team DefineMe! We agree that Support is an extremely important team in every company and are glad to hear that the AI Agent is making a big impact for them. Really appreciate the recommendation!
Dec. 8, 2025
We’ve been using the Gorgias AI Agent for a bit now, and I wanted to share a quick win we had with it. A customer reached out asking to update the shipping address on their order (#144269), and the AI handled the whole thing on its own — confirmed the address, asked the customer to double-check, and updated it once they said yes. The customer gave it a 5/5 CSAT, which pretty much lines up with what we’ve been seeing overall. It’s taken a lot off our plate and made our support feel faster and more reliable. If you’re thinking about adding AI to your support team, this has genuinely been a solid upgrade for us.
Hey, Montkush team! Thanks so much for sharing this win! We love hearing about all the positive AI Agent stories, and are really glad to see how it handled the address update smoothly and earned a 5 star CSAT! Also truly appreciate the recommendation!
Dec. 8, 2025
Gorgias has been a game-changer for our customer support. Their AI bot handles a big chunk of the routine questions instantly, so customers get faster answers and our team can focus on the more complex requests that actually need a human. It’s helped us cut down response times, stay more consistent, and save a ton of time day-to-day without sacrificing the quality of support. Highly recommend for any brand looking to scale customer service efficiently.
Thank you for this review! We're truly glad to hear Gorgias has has such a positive impact on your support team. It's great that we are able to help you scale efficiently while keeping quality high, and appreciate the recommendation! We'll keep building new cool features in 2026 too!
Dec. 8, 2025
The perfect app for CRM
Short and sweet, thank you so much!
Dec. 8, 2025
Gorgias integrates amazingly with Shopify and their support team are second to none!
Thank you for the lovely review (and another thank you from our Support team)! We'll make sure we keep providing the best support and build more cool features in 2026!
Dec. 5, 2025
We use Gorgias for 3 different platforms, including corresponding Meta, TikTok and email accounts. Pulling them all into one system has been an amazing timesaver. Set up was easy and adding chatbots was the cherry on top.
Thank you so so much! We're extremely happy to hear Gorgias is saving your team time by bringing all your channels together! Our team will always be here to help streamline your workflow!
Dec. 5, 2025
I love working on gorgias and working with their team. They are invested in creating the best products and actively reaching into the future of AI.
Thank you, Flamingo Estate! We love working with you too ❤️ It means a lot to hear that our focus on innovation and building for the future of AI is resonating, and we’re excited for what’s ahead!
Dec. 3, 2025
I’ve been really happy with the Gorgias AI Agent. It handles cancellations and simple requests smoothly, and our customers find it easy to work with. It’s helped lighten our workload without compromising the customer experience. Super helpful for busy days!
Thanks so much, team Pureskin! We’re glad to hear the AI Agent is making busy days easier and handling requests smoothly, all while keeping the customer experience strong. Appreciate you sharing this!
Nov. 25, 2025
I've been very satisfied with Gorgias in my time using it for 2 brands - user-friendly, plug and play with a lot of integrations, and solid reporting. We have recently upgraded to automations and AI, and that has boosted our CS productivity, reducing wait and resolution times, as well giving our customers more solid information without having to reach out. Would definitely recommend!
Thanks so much, Express Water team! We're glad to hear Gorgias has been a great fit across both of your brands. It’s also awesome to know that our AI Agent helped boost your team's productivity and enhance the overall customer experience. Truly appreciate the recommendation!
Nov. 24, 2025
Gorgias has enabled our CX team to truly level up! As we've grown we added on the AI Bot which has been a game-changer in answering more common questions and giving time back to our agents to have deeper conversations with our repeat and VIP customers.
Thanks a lot! We're so glad to hear Gorgias and the AI Agent have helped your team scale and focus on high-value conversations. It’s great to be part of your CX growth. We’ll keep building to support your success!