Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.3
feedback
594
chart
#570
All reviews
Review RSS Feed
Nov. 12, 2025
We’ve been using the Gorgias AI Agent for a few months now, and it’s been performing better than expected. It handled a recent customer issue (discount code not applying) completely on its own clear communication, accurate troubleshooting, and a fast resolution. The AI Agent has definitely taken a load off our support team and improved response times. The overall experience has been seamless, and the support from the Gorgias team has been great. Highly recommend it to any growing brand looking to scale customer service without compromising quality.
Nov. 12, 2025
Great experience with the AI Agent from Gorgias. This has helped our store optimize our CS team tasks, and customers are pleasantly surprised with it. We were hesitant at first, especially being a luxury brand, but the Gorgias team was amazing at helping us tailor it to fit our standards and handover tickets to human agents when necessary. Recommended!
Nov. 12, 2025
Our customer service team has used Gorgias from the beginning. Gorgias has always been reliable, ahead of the curve, and the best in the field. The technology is advanced and easily customizable. Our team loves the organization it provides as well! Overall, we love our partnership with Gorgias and are thankful for the ways they've served our business over the years.
Nov. 12, 2025
The best customer support app for the eCom with the most advances AI agent all under 1 roof. The easiest and most quick onboarding without any issues.
Nov. 11, 2025
We’ve been using Gorgias for under a year, and it’s already transformed our customer service. The Shopify integration is seamless, and the AI tools save us time by automating routine tasks like order updates and cancellations. Everything from emails to chats is managed in one place, making our workflow faster and more organized. Their support team is excellent, and the platform keeps improving with every update. Gorgias has quickly become an essential part of how we deliver great customer experiences.
Nov. 11, 2025
Working for a small company with a very small customer service department, Gorgias AI has been perfect for helping get through the influx of emails and chats without having to answer every single one myself! I am more confident entering into our busy season with Gorgias by my side!
Nov. 11, 2025
I’m very impressed with Gorgias Helpdesk. After training the AI, it now handles a large share of support tickets automatically. This lets us run a lean support operation with only one part-time person managing cases that need a human touch or go beyond the AI’s current range. Choosing Gorgias over the four other options I reviewed turned out to be the right call.
Nov. 11, 2025
Our Gorgias AI Agent had a query from a customer about whether the Primo Dolce close coupled WC has a gloss finish. What AI Agent did: • Confirmed that the WC features a double glaze finish described as polished, meaning it has a glossy surface. • Clarified the customer's assumption about the finish. • Offered assistance for any further questions. That clear communication earned a 5/5 CSAT with the comment: "AI was really helpful, and strangely knew all about my problem, and quickly resolved it. This is amazing service without any human interaction and Gorgias AI now resolves up to 35% of all our customer contacts.
Thank you for sharing this, team! Happy to hear the AI Agent is delivering such clear and helpful support and earning 5 star ratings along the way! Also, amazing to see it resolving 35% of your tickets! We’ll keep working hard to push that number even further, while keeping the quality high!
Nov. 10, 2025
So much success utilizing the AI Agent thus far - could not recommend more!
Thanks so much! We're thrilled to hear that the AI Agent has been such a success for you and are super excited to keep delivering value to your team!
Nov. 10, 2025
We’ve been using the Gorgias AI pretty much since launch, and it completely transformed how we handle customer support. What used to take hours each day is now done in less than 30 minutes — and that’s mostly just me checking how good the AI handled everything. What really impressed me is how human and caring the replies are. It’s not just fast, short answers — the AI actually sounds thoughtful, empathetic, and appreciative, even when dealing with the more “demanding” customers. Honestly, it sometimes does a better job than humans at staying patient and on-brand. Only a handful of customers ever noticed that it’s AI, which says a lot. We’ve even integrated it with Loop for subscriptions, so it can cancel, modify, or manage requests automatically — no manual work needed. Overall, the Gorgias AI is the best example I’ve seen of real, practical AI in ecommerce. It saves us time every single day and delivers better customer experiences at the same time.
Nov. 10, 2025
We’ve been really impressed with the Gorgias AI Agent so far. It handles customer inquiries smoothly and naturally, even in more nuanced cases like explaining product differences or return combinations. It’s saved our team a lot of time while still keeping replies clear and on-brand. The AI also helps turn support interactions into great customer experiences, one of our customers recently rated a full AI conversation 5/5! Highly recommend it for any brand looking to improve efficiency and response quality.
Thank you for the amazing feedback, GLAS Eyewear team! We're so glad the AI Agent is saving your team time while keeping replies clear, helpful, and aligned to your brand tone. Also love hearing it’s already creating great customer experiences and resulting in 5 star ratings! We’ll keep working to make it even better!
Nov. 9, 2025
Gorgias makes customer communication simple and seamless. It is easy to use and keeps everything in one place, including email, chat, calls, and tickets. We recently started using it for both outbound and inbound calls, and every interaction is tracked automatically. It has made managing customer service smoother, faster, and much more organized. — Ari Siegel, Founder, History By Mail
Thanks so much, Ari! We're happy to hear Gorgias is making your customer communication more seamless and organized, and it's great to know the call features are helping streamline everything in one place. We truly appreciate the kind words and will keep working hard to support you and your team!
Nov. 7, 2025
Our experience with the Gorgias AI Agent has been fantastic! Recently, it handled a customer question comparing our Bahama Naturals Gentle Oatmeal Sensitive Soap Bar to Dove’s Sensitive Soap, and the response was spot on; clear, educational, and personable. The AI explained the ingredients, benefits, and clean qualities of our soap while recommending other products that suited the customer’s needs. It truly felt like an extension of our team and helped deliver the kind of thoughtful support we value. Highly recommend!
Thank you so much, Perfec-Tone team! We are glad to hear that the AI Agent is delivering great support, especially in detailed, nuanced conversations like that one. Above all, we are excited to hear that the AI Agent feels like a true extension of your team! PS we really appreciate the recommendation! :)
Nov. 7, 2025
Gorgias has been an excellent tool for customer service! Our team is small and mighty, but what we aren't able to tackle, Gorgias can pick up the slack and automate many things with ease to help keep the customer service process simple and easy for the customer!
Nov. 6, 2025
I've been using Gorgias for the past 4 years, and we've been very satisfied with the granularity of support, feature rollout, community engagement, and overall user experience. The automation tools have been exciting to learn, test, and refine. I understand and appreciate Gorgias as an organization that values continuous improvement. Over the years, I've seen each channel become a little easier to use, and I feel assured that they'll continue to improve the user experience based on our feedback. A tool is only as good as its user, and Gorgias is making it easy for us to learn, refine, and thrive! Our customers are stoked, and so are we.
Thank you for such wonderful feedback! We're so glad to have been part of your journey. It means a lot to hear our work and dedication is making a real impact. We’ll keep working even harder to support your team and customers!
Nov. 6, 2025
Fantastic platform and team! We’ve been using Gorgias for a couple of years and couldn’t be happier. The platform is powerful, easy to use, and the support team is top-notch. The new AI Chat Bot is a game-changer—it handles routine queries flawlessly, saves us hours, and feels like an extra team member. All our channels are in one place, automation keeps things running smoothly, and the integration with Shopify is seamless. After years of great results, I wouldn’t consider switching to any other helpdesk. Gorgias just keeps getting better!
Huge thank you for the feedback! We’re so glad to hear Gorgias has been such a strong partner for your team over the years. It's amazing to know the work we've done on the AI Agent is making a real impact. We’ll keep working to deliver even more value to you and the rest of our customers!
Nov. 5, 2025
We’ve been using Gorgias for years and love it! The platform is easy to use, reliable, and continues to improve. The AI features have become noticeably smarter and more accurate over time as they’re trained, making it even easier for our team to manage customer support efficiently.
Thank you for your kind words, Caboo team! We’re happy to hear Gorgias has been a reliable partner for your team over the years. It’s especially great to know the AI improvements are making a real difference. We’ll definitely keep working to make things even better!
Nov. 5, 2025
Our experience with Gorgias has been wholly positive - it's freed up a massive chunk of resource in our sales and tech support teams enabling us to add value elsewhere, which has been invaluable. We have a very technical product and the AI assistant has been incredibly accurate in it's advice and support over email and chat (albeit after investing a lot of time in training) and also at covering more mundane day to day queries that it dispatches with ease. It's generated a decent amount of sales too, which for a store with a avg sale value of over $2500 is impressive. My only regret is that we didn't adopt Gorgias earlier.
Thank you so much for the kind words, team! We're happy to hear Gorgias has helped free up your team’s time and support you so effectively. It’s equally awesome to know the AI Agent is delivering real impact. We’re stoked to keep building on that momentum!
Nov. 4, 2025
Gorgias has been the best CRM we’ve ever used! They keep rolling out new features that not only enhance the customer experience but also make life easier for our support team. The AI agent has been incredible at helping respond to customers; it even cancels orders automatically when someone requests a cancellation. It’s boosted our CSAT and freed up our team to focus on the bigger, more complex tickets.
Store
GHOST
Using app
Over 4 years
Thank you so much, team GHOST! We're thrilled to hear Gorgias has made such a difference for your support team and customer experience. We're especially glad the AI agent is saving time and boosting CSAT, and we’ll keep building more features to make life even easier for your team!
Oct. 29, 2025
The best in the game! Gorgias truly helps us be the best CX team we can be, with next-level automations, AI tools, and world class support. Their team goes above and beyond to level up their merchants and really listens to the feature requests they get. Can't recommend them enough!
Thank you so much, wool team! It means a lot to hear Gorgias is helping your CX team thrive. We’re all about building with your feedback and supporting you every step of the way. We’ll keep working hard to deliver the tools you love!