Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
642
chart
#447
All reviews
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March 3, 2020
Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.
March 2, 2020
Nikola is very patient and kind with me explaining the things that I need in order to resolve the issue. Excellent service!
Feb. 24, 2020
Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.
Feb. 4, 2020
I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.
Jan. 30, 2020
Truth be told, we'd be lost without Gorgias. We've used other customer support apps in the past and they don't come near to Gorgias. It syncs seamlessly with Shopify and is extremely easy to use. You can set Macros for quick responses, quickly assign tickets to other agents, etc. This app is a MUST. Their support is also very helpful in case you run into any issue. 5 stars all the way.
Jan. 22, 2020
We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.
Dec. 31, 2019
Nikola Dimic provided excellent support yesterday!! But it can be difficult to get a hold of the customer success or live chat help sometimes
Dec. 30, 2019
Gorgias is helping us provide a better level of customer service and with more efficiencies to boot. Highly recommended.
Dec. 12, 2019
They don't listen to and don't care about customers. Its missing a MAJOR feature you have to have for ecommerce. Time tracking. Tons of people have been screaming for this for years and they just keep ignoring us. Want to know how efficient each customer support agent is? Can't do it. Want to know if you have a crazy customer that is taking up way too much time? Can't do it. Want to know the cost of customer support per brand? Can't do it. Time tracking is a simple easy feature they could they just don't care.
Feb. 16, 2026
We have been using AI Agent for over a year, and it has significantly improved our customer response times. It has proven highly efficient in handling routine, repetitive inquiries such as order status, returns and exchanges, basic product information, and shipping details. During the holiday and Black Friday period, AI Agent successfully managed thousands of inquiries, allowing our customer service team to focus on more complex requests. It has become a valuable and reliable addition to our customer service team.
Nov. 27, 2019
Nikola was very helpful and prompt with helping resolve my question. Amazing service, thank you so much.
Nov. 25, 2019
Nikola was extremely helpful and prompt to resolve our question - we're only a few days into using the platform but it's very user friendly! Thanks for the great customer service
Nov. 25, 2019
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.
Nov. 22, 2019
Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.
June 10, 2020
Very feature-rich app. Maybe a little too rich? It takes a lot of getting used to, but once you get to know the tools, it can be very powerful. There are a few things I'd love to see implemented (e.g. marking messages as "unread" again, or there being a "next/previous" option within a ticket view, as just two examples) but for the most part, you can use it to customize it to your needs. Just a warning that you'll need to sit down and take some time to learn how to use it. Customer support has been responsive and helpful to me. No complaints there. I usually use their chat widget, and they get back to me quickly.
Nov. 21, 2019
Gorgias has an amazing support team! They have quick response time, very professional and helpful. All of this, and in a timely manner. They have followed through with every conversation I have had with them. We would highly recommend them!
Oct. 31, 2019
Gorgias is the perfect tool for a growing e-commerce company like ours. We were looking for a central hub to manage all customer interactions and it seemed like the obvious choice. Our team has been very happy so far. Our onboarding agent (Richard) went above and beyond assisting us in setup and answering all our questions. Gorgias has all the features of the big guys with the customer service and personal touches of a small boutique company. Can recommend with confidence.
Oct. 30, 2019
We recently signed up with this app and love it. It's affordable, easy to use, and the customer service is great. Thanks Gorgias!
Oct. 29, 2019
I received help from a lady name Bojana. She was polite and most of all helpful in achieving what I needed done. Gorgias is a great app with outstanding Customer Support.