Gorgias

Aug. 29, 2019

I've tried various helpdesks in my store from the incumbent to a spreadsheet and everything inbetween. I was blown away at how easy the setup Gorgias was to pull in our customer information and eliminate having to open multiple tabs for things. I also really like the integrations, specifically recharge for us. Full disclosure, I liked the platform so much, I applied for a job with Gorgias and got it!

Aug. 18, 2019

We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we couldn't have been happier with our decision. We would highly recommend Gorgias for a smooth customer service experience.

Aug. 16, 2019

Gorgias has been a great switch for us going from Zendesk. It has cut our response times in half and generally just a more pleasant experience to use for our ecom support team. Being a relatively new company, there are definitely some features that could be improved, such as a separate page for managing macros - but they have a roadmap sent out to their patrons on what's to come. Looking forward to more updates and improvements, and overall — a very awesome CS game changer!

Aug. 12, 2019

Amazing platform that is growing and adding new features constantly. Also, customer support is so helpful. They will find the answer to any questions that you have. Recommended!

Aug. 7, 2019

This app is a game-changer! I can see customer details, previous orders, shipping details, loyalty rewards points, and possible secondary account information from one page! I can even process refunds directly from the chat window. It has several useful integrations and is constantly making improvements! Highly recommend!

Aug. 2, 2019

Gorgias is an incredibly powerful tool for customer service. I can accomplish in 1 hr what would otherwise take 5 or more. A little bit of a learning curve to get it set up properly but very much worth the effort. Take some time to perfect the macros and automation rules - it will pay off. They also have great support.

Aug. 2, 2019

I love everything about gorgias. The support is exceptional, any questions I have are answered with fantastic detail, the last one they even made a video to show me how to filter an email into a certain view. Brilliant product and backed by even better support.

July 30, 2019

Our Gorgias integration has been absolutely invaluable in cutting down on internal confusion and streamlining the customer service experience we are able to offer our customers. Tracking and compiling Shopify customer data, order history, and all points of contact with a customer has enabled us to seamlessly transfer customers between sales reps and has made our team a lot more efficient. I would highly recommend Gorgias to anyone, especially small, efficiency-minded teams.

July 29, 2019

Excellent customer service! They have always good answers and solutions on the problem. Very helpful!

July 24, 2019

Gorgias is a superior CRM experience versus others I have used (Zendesk, Freshdesk, Intercom) and the customer support is always responsive and helpful. Really enjoy this application!

July 16, 2019

I had some issues logging in due to an email change. Aleksandra P. from the Gorgias support team helped me on the live chat right away. She was extremely nice and was able to help solve my problem almost immediately! This platform has a complete game changer we're so happy with it. There's new integrations always being added and new features but the best part of it all is that there's someone to help through the live chat basically 24/7!

July 4, 2019

Nikola is the best! She has provided me instant replies and solution to my problem. I had a problem with the Gorgias not displaying my entire page. Nikola gave clear instructions and voila, I got back like there's no problem at all.

July 3, 2019

Gorgias helps us combine all points of Customer contact to one easy to reach area. They are always there to chat if you have any questions and I haven't ran into a problem they couldn't help with in under 2 minutes! Excellent customer support for a fantastic program!

July 2, 2019

Aleksandra Pavic is great. She takes her time to assist you the best she can by explaining everything out so you can better understand it and even takes the additional time to create screenshot videos so you can visually see how to set up certain settings.

June 27, 2019

Gorgias is gorgeous. They have a great support team and their pricing structure isn't crazy like FaleSorce

June 27, 2019

I always get help when I raise a ticket with them. Great experience. Would recommend to everyone! Good job!

June 25, 2019

I had a great experience with the staff of Gorgias. I've been using it for the past year, and have always been helped immediately when an issue as come up. Super communication and very user-friendly.

June 24, 2019

I really love this app to communicate with our customers, it makes for everything being connected ,so that I spend less time looking for their orders and more time helping them with the issue at hand. I wish there were some way to have internal notes as an option, all in one place maybe on the right-hand side at the top so that all you have to do is click a button and see everything that was written internally. Other than that, the CSR are very responsive. Nice app.

June 11, 2019

I like a lot of the features, however, it still needs some work. Customer Support is great, but they take a long time to respond. Gorgias needs to start integrating with more vendors such as Walmart and Amazon. Who doesn't connect to Amazon in this day and age?

June 10, 2019

Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.