Gorgias: AI, Helpdesk & Chat

April 2, 2020

We've used Gorgias for almost two years now and we absolutely love it. The seamless integrations with Shopify and Recharge make solving problems a breeze. This is a must-have app!

March 30, 2020

Gorgias has been a dream to work with. Our customer support team has benefited so much from not only this app but also the wonderful people who support it! Gorgias integrates smoothly, pulls in most social media pages, and provides a high end customer experience without the high end price tag. If you have any questions about settings or your account in general, the Gorgias support team is always very helpful and kind!

March 27, 2020

Great app and customer service! Functionality is good, provides great way to make the customer service system faster and easy to gain insights!

March 26, 2020

as Powerfull and Customizable and you want or as simple and plug and play as you want. and support has always been great

March 26, 2020

Highly recommend. Gorgias is the software that I would have built for our team to streamline our customer interactions. I love how we can manage tickets from all the different platforms in one place as well as the Shopify integration that lets us have context about each customer when we interact with them. Also love the ability to do automations around when to show the chat and macros for responding to tickets. Also love the ability to filter conversations by topic (order tracking, return, defect, etc.) and sentiment (positive, negative, etc.) their support is extremely responsive and understanding. Definitely one of our favorite Shopify apps! I'm hoping for more SMS integration in the future...we love Gorgias!

March 25, 2020

Gorgias has been amazing for us. Why waste your money on Zendesk? Shopify integration is A+. Thank you to Richard and Gorgias team for all of their help and support.

March 23, 2020

Fantastic app and fantastic support. The app is a game changer with all the automation and ease of use for my CS people. Support is great particularly during COVID time with good support to clients.

March 23, 2020

I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!

March 20, 2020

Gorgias is the BEST helpdesk we've used so far and we've used several other platforms before moving to them. They have the most seamless sync with Shopify (both orders and customer data) and its easy to set up macros and rules. Their internal support team is superb as well!

March 18, 2020

Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!

March 17, 2020

Gorgias customer service is above and beyond the standard tech experience, they are awesome to work with!!

March 16, 2020

Gorgias team was very helpful whenever some issue came up. They would respond and provide for solution within 24hr without failure!

March 13, 2020

Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!

March 12, 2020

5* compliments to your support team; ))) The response is very fast, really helpful and super friendly. Thank you!

March 11, 2020

Great App, superb support team - quick response helped us set everything up. The App itsself has really cool features with shopify. We are very happy with the system. It would be great tho to have a place to suggest new ideas or changes, since we do work with this everyday.

March 11, 2020

Live chat really reactive. Answered (politely) both to my questions that already had a solution and the ones that will be passed on to dev team. I'm not yet an expert user but Gorgias seems to be already extremely powerful and will continue to update the app with tons of useful features. Keep going on.

March 10, 2020

Gorgias has streamlined our customer service responses. Their customer service team has always been very receptive to requests and helping me find solutions.

March 9, 2020

We went from using several different apps and our CS team having dozens of tabs open to service customers, to then moving to Gorgias and having it all pretty much in one place. We can see if a customer has reached out through different channels through Gorgias ticket history, we can set rules based on different variables that come up, and their support team is top notch! If I ever have a question or issues that's not answered in their FAQs, they have a chat feature within the app and are very quick to respond.

March 9, 2020

Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!

March 6, 2020

I love everything about this app! Setting up the integrations and emails took mere minutes. Moving all of my template customer service responses into the macros (and making them better with the built-in options to add dynamic info) made me so, so happy. And managing my ticket queue in under an hour every day with all of the sidebar Shopify tools (like duplicating and refunding orders), being able to see order and customer info, etc. just makes customer service a breeze. From a company standpoint, I worked with the Gorgias online chat support team to answer a few questions, and they were very responsive and immediately helpful, and I also did a demo with an account rep to make sure I was using all of the features to their fullest. Cannot recommend this app highly enough!