Gorgias: AI, Helpdesk & Chat

Gorgias is wonderful - has reduced my customer service teams volume by a ton since switching off Zendesk. They also have been extremely supportive during the COVID situation. HIGHLY RECOMMEND!

The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.

Great App, it was a game changer for our business in terms of automatization of the customer service flow. It works well with both Shopify and Recharge app. Also the support is very good and quick.

We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!

We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the way! Would recommend!

Gorgias is great to help streamline our customers service needs. I am a bit of a novice so still getting the hang of it but their support team is always available via chat or for a call to help with any questions I may have

This app does exactly what we need it do. Just as importantly they are a genuine business partner in the support they provide.

Gorgias makes keeping in touch with our customers so easy. It integrates with almost all of our channels, and the customer service is absolutely brilliant. Would highly highly recommend this app to anyone who is trying to tie up customer communications!

Many brands, despite the customer-facing perception of them, really function as small start-ups. In this respect, customer service amongst the various avenues of digital communication that exist today is often handled by a single person. Gorgias has streamlined this role and stripped it of unnecessary burdens and complications in creating a singular platform through which all communication can be customized. Furthermore, by integrating it with Shopify, any customer contact has with it the entire order history, allowing for personalized communication in an instant. Great app with great functionality, the only downside being the aesthetic of the interface. But that is somewhat negligible when considering its utility.

being able to tie customer service, chat and social contacts makes life easy when you have multiple people working in customer service. Gorgias is still new to us but we are loving the integration straight into orders for returns and keeping track of notes etc.

Excellent software that allows us flexibility and is up to date with many integrations. During the COVID-19 pandemic they respectably offered relief plans in support of their clients.

Ilija Kostic-Was excellent! Not only did he solve our issue, he was able to provide helpful information on what caused the issue and how to fix it.

Gorgias is the best help desk software we've ever used. It's easy to use, efficient, and has great analytics. The support team is super helpful, and there when we need them. Highly recommend this software for anyone looking to level up their customer experience.

Upgrading to Gorgias from another helpdesk was one of the best things we've done. We'll be customers for life!

Gorgias is an amazing customer service app, it puts everything at your fingers and saves so much time. The amount of time we'd spend looking up orders when a customer emailed in was crazy. With thier template system most of our tickets can be responded to in under 10 seconds, and the customers love it!! If you are considering Gorgias to replace your current help desk, do it. Shout out to Nikola for great support too!

I'm using gorgias for over an year and very satisfied. It is very simple for my agents to answer all tickets and keep track of everything. I've moved out from zendesk which I was very unsatisfied with and service was bad.

Amazing app elevated by CARING customer service. Thank you, Gorgias, for your support and response during this unprecedented pandemic. I'm a Gorgias customer FOR LIFE!

Really great experience, Gorgias is helping us be so much more efficient vs. our old system! Amazing customer support. Very helpful also during these strange times. Can only highly recommend.

Ilija Kostic was AMAZING. He went above and beyond and we are able to provide a better agent and customer experience thanks to his assistance. Thank you!!

Gorgias is amazing! I can't even think anything bad about them. They are so supportive that I wish everyone will be like them, also the app making your customer support life so easy, I recommend you to try and believe me you will fall in love