Gorgias: AI Helpdesk & Chat

We just started using Gorgias at the beginning of July so this is a new app for the Customer Care Team and Gorgias has helped us out so much with creating new views and made suggestions on how to create a cleaner inbox. I love the chat is so helpful!

Excellent chat service and easy to set up. The support team was highly communicative. The UI is much more modern looking than our older app.

Easy to use and great integrations. Developers listen to users and make changes/take suggestions. Staff is super helpful! It has room to grow, but I'm confident in their vision!

Very helpful and responsive! They are able to help with your questions quickly and even provide video tutorials.

Very thorough help. Jovan spent a lot of time looking through everything in order to get a solution to my problem. I would not change a thing and I would use the chat again if I needed to!

We are so happy to have found Gorgias! The user interface is easy to use and we have saved so much time responding to customer service inquiries using this app rather than just the GMail we had been using. The support is friendly and quick to respond, and we have experienced no issues with the software since we started using it. There are a couple things we would love to see as this platform grows- supported mass email/bcc functionality, ability to create discount codes instead of logging into Shopify, and a more robust search function so we can easily filter our customers. Great overall and would recommend to anyone who is looking for a robust Shopify integration!

Great customer service! Ilija Kostic was extremely helpful in helping me set up the rules - and it ended up being so easy to do.

I have just started using this app. The chat responses are quick and extremely helpful. Looking forward to exploring all the features.

We've been using Gorgias for several months. Pluses: tight integration with Shopify; easy to combine several points of customer contact; easy to navigate interface. Minuses: mobile app is absolutely terrible - this is really designed for desk bound agents; chat is very limited - you can't really see the customer journey while chatting - we're switching back to our previous chat program. One other issue, it would be nice if it auto sent replies to connected customer email accounts so they also be tracked outside of the app. So far, it's a keeper as their support is pretty responsive and they're constantly upgrading it.

Gorgias customer support is always there to assist when we need help! Their service is very accessible and they make sure your needs are met each time you inquire for help.

Gorgias has taken our customer service to the next level. It was fairly easy to integrate with our other platforms and it is easy to learn as we add new users. Gorgias customer service is accessible and responsive. Our entire team is so happy to have found Gorgias.

Their CX is incredible. ALWAYS there for my hundreds of questions every day. So approachable, and always solve my problem in a matter of minutes. They'll give you heads up if they will be a minute. I've never felt like an issue has not been resolved. Thank you, team!

Gorgias has been our go-to best CRM service so far. We've tried several before, but their customer service and convenient integrations with a very user-friendly interface is what we need to run our business. Very satisfied with Gorgias!

I use this app to assist with customer service for our stores across many countries. It simplifies my tasks and i'm always learning more ways I can utilise it to work for me. Also have always received excellent customer service whenever I reach out - The team are so knowledgeable and always ready to assist and help improve my experience. So good!

It is always a pleasure to chat with and get help from the support team, both Aleksandra and Nikola. And the Gorgias software is a pleasure to work in.

Gorgias is very efficient in terms of organizing customer tickets, and their support desk is helpful and will respond promptly!

Gorgias has been amazing for us. Fully integrated with Gorgias, our SMS tool, Yotpo and has saved us a ton of time on the CS side of things. Definitely recommend.

I am new to the Gorgias platform and given that I have questions, I used the Live chat & Helpdesk to communicate with the team. Within no-time there was an answer on their part which made it easier and faster for me to know more about this platform.

Meilleur helpdesk pour des PME/start-up e-commerce. Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs : - Service-clients disponible - Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall) - tarification par nombre de tickets - un outil très complet (macro, rules, csat notification, dashboard, vues). Je recommande.

We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.