Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
642
chart
#447
All reviews
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May 19, 2020
Meilleur helpdesk pour des PME/start-up e-commerce. Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs : - Service-clients disponible - Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall) - tarification par nombre de tickets - un outil très complet (macro, rules, csat notification, dashboard, vues). Je recommande.
May 18, 2020
We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.
May 15, 2020
Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!
May 12, 2020
Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.
May 12, 2020
This is the best customer service app that I ever used! the price is very high but worth it. very recommend.!
May 11, 2020
We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.
April 29, 2020
This is the best customer service app we have used. It's great to have all emails & chats in one place. The Gorgias customer service team has also done an excellent job with answering any questions we have had. Thanks Gorgias!!
April 27, 2020
The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.
April 24, 2020
Gorgias is wonderful - has reduced my customer service teams volume by a ton since switching off Zendesk. They also have been extremely supportive during the COVID situation. HIGHLY RECOMMEND!
April 24, 2020
The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.
April 24, 2020
Great App, it was a game changer for our business in terms of automatization of the customer service flow. It works well with both Shopify and Recharge app. Also the support is very good and quick.
April 23, 2020
We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!
April 23, 2020
We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the way! Would recommend!
April 22, 2020
Gorgias is great to help streamline our customers service needs. I am a bit of a novice so still getting the hang of it but their support team is always available via chat or for a call to help with any questions I may have
April 22, 2020
Takes a little time setting up to suit your needs but that's only a testament to its power and flexibility. Plus, their CS during this difficult time has been very understanding. Just be aware that you will need to pay extra for ChannelReply if you want to use it for eBay contacts.
April 22, 2020
This app does exactly what we need it do. Just as importantly they are a genuine business partner in the support they provide.
April 22, 2020
Gorgias makes keeping in touch with our customers so easy. It integrates with almost all of our channels, and the customer service is absolutely brilliant. Would highly highly recommend this app to anyone who is trying to tie up customer communications!
April 21, 2020
Many brands, despite the customer-facing perception of them, really function as small start-ups. In this respect, customer service amongst the various avenues of digital communication that exist today is often handled by a single person. Gorgias has streamlined this role and stripped it of unnecessary burdens and complications in creating a singular platform through which all communication can be customized. Furthermore, by integrating it with Shopify, any customer contact has with it the entire order history, allowing for personalized communication in an instant. Great app with great functionality, the only downside being the aesthetic of the interface. But that is somewhat negligible when considering its utility.
April 21, 2020
We have been with Gorgias for quite some time now and it has really helped streamline all of our Customer Service into one fantastic system. We have remote workers around the United States and it really keeps things organized. The Shopify integration keeps getting better and better. Thanks for all you do!
April 21, 2020
being able to tie customer service, chat and social contacts makes life easy when you have multiple people working in customer service. Gorgias is still new to us but we are loving the integration straight into orders for returns and keeping track of notes etc.