Gorgias: AI, Helpdesk & Chat

Our team switched from ZenDesk to Gorgias in April 2021. We're still using Gorgias as of March 2023. Their team responds quickly and takes their user suggestions seriously. They try to continually improve the software for the functionality of all their users. So glad we switched! Still love the move to Gorgias! Very happy with the platform.

Can answer 10 tickets on Gorgias in the time it takes to answer a single ticket on Zendesk. Integrates flawlessly with shopify.

Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!

Ilija Kostic was wonderful! He went above and beyond! Thank you! We had three issues and he worked it out very fast.

Greatest chat app on Shopify! Simple and easy to use. Customer service is awesome as well! Would highly recommend!

I've been in the process of setting up Gorgias. Usually, new apps tend to be overwhelming with all new features. Thanks to Arnaud I was able to set Gorgias up and have it running! Arnaud reached out to schedule a video chat with me and has guided me all the way through the initial set up. Arnaud even scheduled multiple video calls until I knew what I was doing! I was not left alone any moment through my confusion. He has gone above and beyond to help me. Which is something not a lot of companies do. I even had personalized 1-on-2 call help with Arnaud and Nikolas. Nikolas went through all my rules and helped me fix all the issues. Honestly, 10/10 the best customer service I've gotten on a new app. The response time was outstanding as well. Highly recommend. If you need any help, you're in the right hands with the Gorgias Customer Service!

Gorgias is by far the best customer Support APP for Shopify, but is has still room to become an even better APP. Here are my suggestions: - custom FAQ based on the specific site - multi language support - chatbot support (AI)

Great customer service, and makes our customer service much easier to manage! GAME CHANGER Seriously love it so much

After Gorgias, everything changed in our store for good. I recommend this to every store with more than 500 orders per month. I would love to have WhatsApp integrated as well in the future. Thanks!!

Gorgias is intuitive and easy to use, loving it so far! Additionally, their customer support team has been available to help answer any questions we've had, 24/7. Awesome app and great group of people behind it! Would highly recommend.

We migrated from Zendesk to Gorgias and it went incredibly smooth. The Gorgias platform is easy to use and they provide helpful and informative customer support!

We just moved from Zendesk to Gorgias, the entire set up experience was so easy and quick, Gorgias have been amazing to work with and extremely helpful and responsive. We love using Gorgias so much, it's made our team so much more efficient and focused.

We love Gorgias. We previously had Freshchat & it was so clunky & difficult to use. Gorgia's so much better & intuitive to Shopify. I HIGHLY recommend them & their customer service rocks too!

Infinitely better than Zendesk. Gorgias' automation is far more intelligent and truly allows you to cover all communication, turning your CS efforts into a real revenue-generating channel. Being able to report on revenue is a big one for CS too. Team are amazing. Thanks Lucas, Billy, Richard and Mustafa!

Gorgias is definitely my favourite business customer support portal. The options are endless and the support team is incredible. They have constant webinars which I love to watch just to see if I'll learn something new that I don't know. If I ever have a question, their live chat support is super helpful. There's always room for improvement, and with this they are very forthcoming about new features coming down the pipeline and always willing to take suggestions to make the experience more improved for the future. The functionality is very useful. I can't say enough good things :)

We just started using Gorgias at the beginning of July so this is a new app for the Customer Care Team and Gorgias has helped us out so much with creating new views and made suggestions on how to create a cleaner inbox. I love the chat is so helpful!

Excellent chat service and easy to set up. The support team was highly communicative. The UI is much more modern looking than our older app.

Easy to use and great integrations. Developers listen to users and make changes/take suggestions. Staff is super helpful! It has room to grow, but I'm confident in their vision!

Very thorough help. Jovan spent a lot of time looking through everything in order to get a solution to my problem. I would not change a thing and I would use the chat again if I needed to!

We are so happy to have found Gorgias! The user interface is easy to use and we have saved so much time responding to customer service inquiries using this app rather than just the GMail we had been using. The support is friendly and quick to respond, and we have experienced no issues with the software since we started using it. There are a couple things we would love to see as this platform grows- supported mass email/bcc functionality, ability to create discount codes instead of logging into Shopify, and a more robust search function so we can easily filter our customers. Great overall and would recommend to anyone who is looking for a robust Shopify integration!