Gorgias: AI Helpdesk & Chat

Gorgias has been such a great value add to our business. It's so easy to manage communication with our customers and respond back to them in an organized and timely manner.

Gorgias has worked out great for us and every time I've had a question on the backend, their support staff has been incredibly helpful. Adding Gorgias has been great for us.

Truly amazing! From customer service to all the capabilities of Gorgias, this app has been a game changer for us in less than a week. It also integrates with almost all the apps we use which has been super helpful! We are already saving so much time with the automations and built in Shopify features.

Zoran was really great at helping me with a technical update on Gorgias - I get a bit worried about doing something wrong and he was clear and really helpful. Always find Gorgias technical support quick and helpful.

Milan was awesome - really went out of his way to help me with ReCharge! Thanks again for the amazing help :)

A MUST have if you're running eCommerce and especially ReCharge -> makes customer support as seamless as possible (which CS is already tough as is). Great job Gorgias!

super assisted by the cs team, specifically Marija Danilovic! Hands up for the CS assistance! She reviewed and verified until closure of issue

Brilliant customer service, very responsive and they know they'r stuff! A great compliment to an app that can do so much. Highly recommended.

It has been so wonderful working with Gorgias to help organize all our channels of communication with our customers! Their support team is also always so helpful and quick to help!!

Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.

App works great and their customer service is even better. Asked just a simple question and they went in and set everything up for me.

Gorgias is a terrific platform for Customer Service. I'm looking forward to the IG DM's integration soon. Gorgias CS Reps are attentive and quick to resolve any integration issues or provide me with any clarifications. The only major problem I had was one the FB Messenger integration didn't work during our Black Friday/Cyber Monday sales.

This has made such a difference to our customer service, and the Gorgias team are always on hand to reply to any messages and provide help where needed.

I had few questions about the app and the settings and they answer me fully and very quickly. I recommend

So far so good, we are fledgling users of the system with our new Shopify store. Support helpdesk is always on the case - great service. However some of zee translations in zee system are a leetle bit French.

I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - but the images are wrong - and they apologize but they did not change it! I have been on trying to fix this for about three hours now - and talking with a support agent (Sharmaine) who is even more useless. I asked her how to change the logo size, and she asked me to write to the engineers to ask how to add that future in later releases! I will be long gone. The logo is microscopic, and you cannot change the size. Sharmaine said to increase the bit size of the file - up to 500k - how does that make sense? It doesn't matter how big the file is (I made it 380k) the file is microscopic. I am going back to the referrer, "Loop Returns" and telling them about my experience, as this reflects poorly on the referring developer. It does not work on Firefox. Secondly, when you try to access the app through the shopify window, it takes you to a "sign up new account" window, which is a useless loop. You then find your way to your support tickets, but cannot find the settings from there. Mostly, it does not work on Firefox, and this was verified by the support agent. Poorly designed app and is not functioning.

I now have virtually my entire tech stack and customer communications run through Gorgias. Amazing App and Highly recommend it!

We switched from Zendesk and very happy with the move. The Gorgias interface is far, far better, very intuitive. It's simple to create rules and macros, update them on the fly, etc. I was a bit weary of the "pay by ticket" setup but it's not that bad in practice, if you only use email. Though if you have busy social media accounts like we do, you will probably not want to use Gorgias for Instagram and Facebook comments. It just gets way too expensive. I think they will have to reconsider this at some point. Collaborating within Gorgias is really great for our small team, game changer compared to Zendesk. Shopify integration is just amazing, you have full access to the Shopify API data from within Gorgias. Tech support tries really hard to help, some of the best around. I have encountered a couple of cases with complex rules where their team got confused and I received different advice. But we got there in the end, they were patient and stuck with it until solved. Over the last few months, I have felt support getting better. I would 100% recommend Gorgias. I can see there is passion in the team and development seems fast and purposeful. There have already been some substantial updates and more coming on the public roadmap.

Zoran Orestijevic was amazing! Helped me resolve an issue in about 5 min and made it very easy for me to understand by sending me a screen-recording!

Support team is great! They respond quickly and they explain the issues comprehensively. They try hard to make it as easy as possible.