Gorgias: Helpdesk, Chat & FAQ

July 1, 2020

We've been using Gorgias for several months. Pluses: tight integration with Shopify; easy to combine several points of customer contact; easy to navigate interface. Minuses: mobile app is absolutely terrible - this is really designed for desk bound agents; chat is very limited - you can't really see the customer journey while chatting - we're switching back to our previous chat program. One other issue, it would be nice if it auto sent replies to connected customer email accounts so they also be tracked outside of the app. So far, it's a keeper as their support is pretty responsive and they're constantly upgrading it.

June 23, 2020

Gorgias customer support is always there to assist when we need help! Their service is very accessible and they make sure your needs are met each time you inquire for help.

June 22, 2020

Gorgias has taken our customer service to the next level. It was fairly easy to integrate with our other platforms and it is easy to learn as we add new users. Gorgias customer service is accessible and responsive. Our entire team is so happy to have found Gorgias.

June 22, 2020

Their CX is incredible. ALWAYS there for my hundreds of questions every day. So approachable, and always solve my problem in a matter of minutes. They'll give you heads up if they will be a minute. I've never felt like an issue has not been resolved. Thank you, team!

June 17, 2020

Gorgias has been our go-to best CRM service so far. We've tried several before, but their customer service and convenient integrations with a very user-friendly interface is what we need to run our business. Very satisfied with Gorgias!

June 11, 2020

I use this app to assist with customer service for our stores across many countries. It simplifies my tasks and i'm always learning more ways I can utilise it to work for me. Also have always received excellent customer service whenever I reach out - The team are so knowledgeable and always ready to assist and help improve my experience. So good!

June 11, 2020

It is always a pleasure to chat with and get help from the support team, both Aleksandra and Nikola. And the Gorgias software is a pleasure to work in.

June 10, 2020

Gorgias is very efficient in terms of organizing customer tickets, and their support desk is helpful and will respond promptly!

June 10, 2020

I regret ever migrating from Re:Amaze. I cant comment on the software iteself because I cant get past the horrific customer support. Getting any help from Gorgias is like pulling teeth. They have zero regard for their customers time. STAY AWAY FROM GORGIAS IF YOU ARE GOING TO NEED ANY SUPPORT. And their support documentation is junk.

June 8, 2020

Gorgias has been amazing for us. Fully integrated with Gorgias, our SMS tool, Yotpo and has saved us a ton of time on the CS side of things. Definitely recommend.

June 3, 2020

App is just great, support from Gorgias side is also very active and responding really quick! You can connect more than 1 shopify store which is very usefull!

May 29, 2020

I am new to the Gorgias platform and given that I have questions, I used the Live chat & Helpdesk to communicate with the team. Within no-time there was an answer on their part which made it easier and faster for me to know more about this platform.

May 22, 2020

They're always so helpful and quick to reply when we have questions! It's appreciated since we do have quite a lot because we want to make sure we're fully utilizing all the different features within Gorgias.

May 19, 2020

Meilleur helpdesk pour des PME/start-up e-commerce. Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs : - Service-clients disponible - Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall) - tarification par nombre de tickets - un outil très complet (macro, rules, csat notification, dashboard, vues). Je recommande.

May 18, 2020

We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.

May 15, 2020

Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!

May 12, 2020

Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.

May 12, 2020

This is the best customer service app that I ever used! the price is very high but worth it. very recommend.!

May 11, 2020

We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.

April 29, 2020

This is the best customer service app we have used. It's great to have all emails & chats in one place. The Gorgias customer service team has also done an excellent job with answering any questions we have had. Thanks Gorgias!!