Gorgias

June 9, 2020

Amazing APP, Impecible support. Live chat is always available to help guide you. They have a great onboarding process to help get all of your channels up and running. Plus they are always posting new blogs, guides, and webinars to help further your knowledge and improve efficiency and quality.

June 8, 2020

Gorgias has been amazing for us. Fully integrated with Gorgias, our SMS tool, Yotpo and has saved us a ton of time on the CS side of things. Definitely recommend.

June 5, 2020

Software only works when an order comes in through the 'online store.' It does NOT integrate with external sales channels. DO NOT ADD THIS APP IF YOU SELL ON AMAZON, WALMART, EBAY, or ANY other external sales channel. It will not work.

June 3, 2020

Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!

June 3, 2020

Werkt super makkelijk! Je krijgt snelle reactie vanuit de klantenservice van Gorgias bij een probleem. We werken met meerdere webshops samen via dit platform. Intergratie met ander social platform heel handig! De app verbeterd zich elke keer weer!

June 3, 2020

App is just great, support from Gorgias side is also very active and responding really quick! You can connect more than 1 shopify store which is very usefull!

June 3, 2020

Gorgias made Customer Support easy, I particularly appreciate the integration with ReCharge. Also, the support team is very effective and replies within a few minutes.

June 2, 2020

Was juggling between Gorgias and Zendesk for customer service app. Went with Gorgias because it integrates seamlessly with shopify with all order information on the single page. No longer need to alt tab different windows to find information such as tracking numbers. We have integrated chat, messenger, facebook posts, IG posts as well which is awesome. Saving you a lot of time! I would give it a 5/5 but only draw back was the number of tickets for basic plan is only 350. If this could be pushed to 450-500 this would make it the ultimate support software on the market.

May 29, 2020

I am new to the Gorgias platform and given that I have questions, I used the Live chat & Helpdesk to communicate with the team. Within no-time there was an answer on their part which made it easier and faster for me to know more about this platform.

May 22, 2020

They're always so helpful and quick to reply when we have questions! It's appreciated since we do have quite a lot because we want to make sure we're fully utilizing all the different features within Gorgias.

May 22, 2020

Not good for campaigns with different types of Shopify stores. Pricing is too high for a tool that is supposed to manage a good chunk of data. Integrity issues with the management, not keeping their word on pricing strategies.

May 20, 2020

Switching back to zendesk. The sales team did not honor their commitment. We were paying around 700 a month and came to an agreement but the team backed off. If they cannot commit to a sales agreement, I wouldn't expect them to commit to being easy to work with.

May 19, 2020

Just started to using this app and its very userfriendly, simple and functional. Support team always ready to solve your problem. They are very helpful.

May 19, 2020

Meilleur helpdesk pour des PME/start-up e-commerce. Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs : - Service-clients disponible - Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall) - tarification par nombre de tickets - un outil très complet (macro, rules, csat notification, dashboard, vues). Je recommande.

May 18, 2020

We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.

May 15, 2020

Tina is THE BEST! She was more than happy to assist me with a few things and made my busy day a lot easier. Thank you for being there!

May 12, 2020

Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.

May 12, 2020

This is the best customer service app that I ever used! the price is very high but worth it. very recommend.!

May 11, 2020

We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.

May 5, 2020

Great software! Makes chat and support much easier to work with clients. Thank you for the excellent support staff as well!