Gorgias: AI, Helpdesk & Chat

Dec. 17, 2021

Terrible!! I thougth is will be a solution for my business and now it becomes hell. I changed my local phone number for Gorgias phone number and the service does not work at all. Calls appear randomly on different team member's screens, they don't ring sometimes, team members cannot recieve the calls despite they are connected on line...massive Dissaster on Christmas season!!!!!!!! lots of sales lost. The worst of it is the response from Gorgias. I understand problems can happen but I contacted the person who sold me product no answer, I contacted my account mananger no solution, I contacted the technical team...only apologies and no answer to my questions about company address for all my time and sales lost and it is like they ignore the questions....DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!! I am still having problems with my phone line...

Dec. 17, 2021

Extremely happy that we switched to Gorgias. As a customer service manager, I can say with confidence that Gorgias has amazing customer service. Besides that though, it actually is a great platform with amazing easy-to-use tools. It's been a much better experience with Gorgias than any other platform we've tried. Very customizable, and if you need help setting up your tools, you can book a call with a Gorgias rep almost any time of the day. Love it!

Dec. 16, 2021

Bruh, Gorgias? Yes! Shopify + Gorgias = YES. Are you in need of Gorgias? YES! Should you consider something else for Shopify? NO.

Dec. 15, 2021

Amazing app - so user friendly, everything just so easy to use and figure out. No lags, no downtimes so far, and the Customer Service is superb! Very helpful!

Dec. 7, 2021

Amazing Service. Again again. And Gorgias is developing fast. A must for every start-up! Very versatile app and superb customer service 24/7

Dec. 3, 2021

Incredibly easy setup. Very intuitive to setup and use. Integration with Shopify is seamless and makes responding to tickets efficient and easy!

Nov. 25, 2021

Thank you very much for your valuable help and your clear answers. Congratulations on the speed and efficiency of your intervention

Nov. 23, 2021

Byer beware, the $60 subscription requires that you agree to a $10,000 not to exceed monthly limit. Your giving them permission to bill your credit card up to 10k per month uncontested instead of pausing your subscription in the event of a hack.

Nov. 16, 2021

Always improving and getting better, great customer service and constant support, very easy to work with!

Nov. 12, 2021

Gorgias Customer Service is excellent and their product is super helpful for our customer service agents. Senka answered my questions in a loom video in a timely, super helpful way and we were good to go. Highly recommended.

Nov. 8, 2021

Friendly, professional, prompt, and on point. Highly Recommend! We are using it on all 3 stores. It's been a massive game-changer

Nov. 5, 2021

We have been using Gorgias for close to a year now, and it has been such a great addition to our daily operations. We have been able to build out an entirely new team dedicated to Guest support, using Gorgias as our centralized point of contact. Very user friendly, easy to integrate and install other software that your business uses, and I am very impressed by how much the Gorgias team listen to feedback and take action to always improve their product so that it serves their customers best. Every agent has been beyond helpful, and the ability to book 30 minute consult calls and attend townhall meetings makes you feel valued and supported at all times.

Nov. 3, 2021

Never miss customer correspondence again. Best service, fast to respond. Would highly recommend them to any store looking for a well-run service that flawlessly integrates with Shopify. Would give them 10 stars if I could.

Nov. 2, 2021

I am currently reworking a tagging system and needed back to back help today. Senka Korac gave thoughtful and expanded answers as well took the time to troubleshoot all possible avenues for future issues.

Nov. 1, 2021

Great service and amazing customer service. I would highly recommend using this to help manage your relationships with your customers.

Oct. 20, 2021

ThePorterCollective.com The Customer Support at Gorgias is readily available and very helpful. There are sometimes lags in the responses (hence 4, not 5 stars) but the replies are spot on, leading me generally is the right direction. The app works very well. It took me a bit to get the hang of it but now it's invaluable. Thanks!

Oct. 19, 2021

They are always extremely helpful and respond in a timely manner. Super grateful for the support staff at Gorgias that answers all of my (probably annoying) questions!

Oct. 15, 2021

We were looking for more streamlined solution over Zendesk. This software is cost effective, super easy to use and install on shopify store. Great onboarding experience from local staff. Hoping the chat widget can offer more customization in future such as Pre-chat surveys.

Oct. 7, 2021

Gorgias is really great! It works for both of our businesses and there's been very few instances where it's not capable of something I want to do. What really sets Gorgias apart is the team. They have regular extremely helpful webinars, office hours with real, friendly people and I feel like I'm working with a Mom and Pop shop. They do NOT sacrifice customer service in the slightest. Just today, I worked with Senka on a Zoom call troubleshooting a very in-depth issue for over 45 minutes. She was amazing and determined to ensure success. 10/10.

Sept. 10, 2021

Gorgias is not perfect, but it is very good. Their connection with Shopify itself is stellar, and that enables some great QoL features in the app and access to some unique metrics. It's occasionally slow and clunky, and there are limitations (especially with regards to live chat) in customizability. This is often frustrating, but the core product is so good that I'm willing to cut my losses on some of these auxiliary features. I would definitely recommend Gorgias, but just know it isn't perfect.