Gorgias: Helpdesk, Chat & FAQ

April 22, 2021

Really keeps customer service organized. Macros and automations are amazing and have saved us probably thousands of hours of labor. Can't recommend the software highly enough. Outstanding service as well.

April 15, 2021

Gorgias is super easy to use and their support is even better! Milan K just helped me with the quickness and explained everything thoroughly. We LOVE Gorgias and you will too! Keep it up guys and gals!

April 14, 2021

We switched over to Gorgias at the beginning of the year and haven't looked back! My favorite part is having access to all of the Shopify info while responding to Tickets. It's also such a time saver being able to issue refunds in Shopify from Gorgias. My other favorite, is the Chat Support. Quick. Throughout and uber friendly :)

April 13, 2021

Gorgias is perfectly integrated with Shopify, it's a must-have. Customer service is helpful and responds quickly.

April 9, 2021

Gorgias has been such a great value add to our business. It's so easy to manage communication with our customers and respond back to them in an organized and timely manner.

April 6, 2021

Gorgias has worked out great for us and every time I've had a question on the backend, their support staff has been incredibly helpful. Adding Gorgias has been great for us.

April 5, 2021

Truly amazing! From customer service to all the capabilities of Gorgias, this app has been a game changer for us in less than a week. It also integrates with almost all the apps we use which has been super helpful! We are already saving so much time with the automations and built in Shopify features.

March 31, 2021

Zoran was really great at helping me with a technical update on Gorgias - I get a bit worried about doing something wrong and he was clear and really helpful. Always find Gorgias technical support quick and helpful.

March 17, 2021

Milan was awesome - really went out of his way to help me with ReCharge! Thanks again for the amazing help :)

March 17, 2021

A MUST have if you're running eCommerce and especially ReCharge -> makes customer support as seamless as possible (which CS is already tough as is). Great job Gorgias!

March 8, 2021

super assisted by the cs team, specifically Marija Danilovic! Hands up for the CS assistance! She reviewed and verified until closure of issue

March 3, 2021

Brilliant customer service, very responsive and they know they'r stuff! A great compliment to an app that can do so much. Highly recommended.

Feb. 26, 2021

It has been so wonderful working with Gorgias to help organize all our channels of communication with our customers! Their support team is also always so helpful and quick to help!!

Feb. 23, 2021

Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.

Feb. 23, 2021

App works great and their customer service is even better. Asked just a simple question and they went in and set everything up for me.

Jan. 26, 2021

This has made such a difference to our customer service, and the Gorgias team are always on hand to reply to any messages and provide help where needed.

Jan. 22, 2021

I had few questions about the app and the settings and they answer me fully and very quickly. I recommend

Jan. 22, 2021

So far so good, we are fledgling users of the system with our new Shopify store. Support helpdesk is always on the case - great service. However some of zee translations in zee system are a leetle bit French.

Sept. 29, 2024

I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - but the images are wrong - and they apologize but they did not change it! I have been on trying to fix this for about three hours now - and talking with a support agent (Sharmaine) who is even more useless. I asked her how to change the logo size, and she asked me to write to the engineers to ask how to add that future in later releases! I will be long gone. The logo is microscopic, and you cannot change the size. Sharmaine said to increase the bit size of the file - up to 500k - how does that make sense? It doesn't matter how big the file is (I made it 380k) the file is microscopic. I am going back to the referrer, "Loop Returns" and telling them about my experience, as this reflects poorly on the referring developer. It does not work on Firefox. Secondly, when you try to access the app through the shopify window, it takes you to a "sign up new account" window, which is a useless loop. You then find your way to your support tickets, but cannot find the settings from there. Mostly, it does not work on Firefox, and this was verified by the support agent. Poorly designed app and is not functioning.

Dec. 25, 2020

Integrations did not work during the call with a Gorgias employee but we were already charged a fee (which was refunded later). We also tried to solve the issue by ourselves but the documentation is not totally clear and we do not have enough resources for an extra task. It is frustrating to sign up to a new platform and run into problems from minute 0. I think the integration should be smoother and also they could offer a free implementation service for all the plans. Also the chat support service was not friendly and they took a lot of time to respond to our concerns.