Gorgias
Support made simple and scalable.
Rating
4.3
feedback
701
chart
#994
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Sept. 8, 2017
Gorgias is helping us streamline our workflow and make responding to existing customers and new customers faster and easier than ever before. By creating a new "ticket" for each new conversation it helps ensure that our customers correspondence doesn't go left unanswered and is helping us improve our customer service relationships. On the surface Gorgias is a much improved messaging / email service, but dig a little deeper and you'll see that the Gorgias team has spent a lot of time and effort in developing a platform that has incredibly value tools that can make our jobs easier. A wide range of integrations allow the platform to be expanded to include chat, Facebook messenger, multiple email accounts, phone tickets and much more. If you are looking for a way to minimize the clutter in your inbox and the numerous other customer service options out there I would take a close look at Gorgias. We're really excited to continue to learn more about this project and support it as it continues to improve on an already great app.
Sept. 7, 2017
Awsome application for keeping track of support tickets connected to orders or just product related questions. The love the rules and macros so you can customize for your needs. Great updates frequently.
Sept. 6, 2017
The app itself is fantastic. The best customer support app that I could find in the Shopify app store. It saved a lot of time, and the interface is user-friendly. I had some problem in installing and running the app, the customer support is excellent and quiet supportive. Please add more features by allowing automatic ticket support is assigning to customer support executives.
Sept. 5, 2017
Easy and super powerful saving us tons of time everyday vs Zendesk. Great support too
Sept. 1, 2017
Great company, open about their future roadmap and actually listen to customer concerns and make quick and decisive changes to support the users. Excited for whats to come!
Aug. 25, 2017
What a fantastically useful app! Seamlessly, and cleverly, integrating, FB messages, email, Shopify and a ton of other platforms, Gorgias is a brilliant app that guides workflow and puts everything in one place. I'm using Gorgias as a way for my team to communicate and as a customer support tool. But when you consider the possibilities when coupled with Zapier and HTTP integrations, this could be customized to fit the most complex of businesses. Amazing support too. Worth every penny.
Aug. 15, 2017
App is awesome, it saves so much time on customer service as it automatically gets order info from their email. You have templates. Customer service takes 4-5 times less time. Before I used Zoho and had to switch between zoho, aliexpress, shopify, shopified app. Customer support is great and they reply really fast. I recommend the app!
Aug. 3, 2017
I have only been using it a couple of days, but so far I am very happy. Got a quick respond every time I had a question. Very friendly and helpful.
Aug. 1, 2017
Great app! Has really helped us organize our customer service efforts. They also have a speedy response rate to any issues we may have had.
July 28, 2017
Very nice to have app to bring up your customer service to another level and great support, very fast and helpfull
July 26, 2017
Excellent customer experience! So much is customizable and tailored to fit our needs. We look forward to continuing with Gorgias.
July 26, 2017
We have been using Gorgias for a few weeks and like it more every day. Easy to use and it helps connect our team and our customers. We get great support from the Gorgias team and look forward to a long working relationship.
July 25, 2017
These guys are just outstanding. They bend over backwards for customers and go above and beyond. Such a personal experience and they clearly put CX at the forefront of what they do. In terms of the app itself, it is amazing and incredibly easy to scale. Looking forward to working closely with them
July 24, 2017
We shopped around for different customer support software and even used freshdesk for awhile. Gorgias is by far the best software if using Shopify.
July 24, 2017
Awesome customer support app that seamlessly integrates into Shopify. We switch from Groove 6 months ago and haven't regretted it!
July 24, 2017
Really simple to use. The staff is great at answering any and all questions and open to feedback from the people who use the service. Confident that this will only get better.
July 22, 2017
We are a +Store with about 800-1000 tickets per day from FB messenger and a contact form on helpcenter. We recently made the switch from zendesk to GORGIAS . Kudos to their team. the platform they are building is tailor made for shopify store and by far the best solution available for on the market.
July 20, 2017
This app is great, fulfilled basically all the needs that our store customer support department needed. (Integrate with gmail, facebook,UPS, orders and customer profile). special thanks to Romain Lapeyre, great demo and customer service experience. It would be even better if there is a yearly plan with discount :)
July 13, 2017
We have had a great experience using Gorgias. We switched over from Desk.com and have not been disappointed at all. We pay 1/5 the price and get more for it. Way more. Great product, great customer service. There are strong automation capabilities and all the features you would want to have your service desk equipped with. Highly recommend for anyone that has been tossing and turning over whether to choose Desk.com or ZenDesk.com. Be smart...choose Gorgias.