Gorgias
Support made simple and scalable.
Rating
4.3
feedback
701
chart
#994
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June 23, 2017
Support from Gorgias (esp Romain) has been above and beyond expectation. They really care about helping if you have questions or problems. Integration of support with Shopify is great. Really looking forward to seeing new features added in the future. Keep up the good work!
June 21, 2017
This app is amazing! We have been struggling trying to keep up with increased support emails and this app seamlessly integrated with our Shopify instance and allows us to automate a lot of our support responses. We were also able to integrate our Facebook and chat support which has decreased the amount of time that our technicians must spend answering calls as well as decreased the number of applications that needed to be used to respond to everyone. The support from the developers has been top notch and have taken our suggestions and work to implement them. Amazing app! Gorgias = Gorgeous for sure!
June 20, 2017
I've tested out a few ticket systems and yours is by far the most simple to train employees on, and by far the most effective time vs money.
June 15, 2017
Due to increased support emails, we decided to try out Gorgias. We were pleasantly surprised by how well it integrates with Shopify, order data and customer data - everything gets pulled into Gorgias. Beside that, we also integrated Facebook support and Live chat support - this drastically decreased amount of support emails we received. What i liked the most is the support we received from developers, not only they answered all the questions, but also implemented a missing function we suggested - great work.
June 14, 2017
Works incredibly well. Will save you and your team countless hours. The integration and ease of use on Gorgias are unmatched. Plus their support is always available and happy to help!
June 1, 2017
I've only been using Gorgias for a short while but I'm blown away by how much they care about their users and their product. I haven't been able to explore all the features yet since my volume is low but it is very impressive and the guys behind it have been incredible with support, even offering one-on-ones to sort out any issues. This is the way support needs to be in 2017+. Great app!
May 30, 2017
Absolutely the best customer service app on shopify! Seamless integration and 5 star service from Romain.
May 29, 2017
Best all in one support platform on Shopify. Easy to set up and use, great customer service. The app is very developer friendly. It's a must have.
May 28, 2017
I cannot go on about how much I love Gorgias. I was finding messages from customers across multiple social media platforms and my employees and I were constantly hunting where to answer people and so forth. THIS HAS BEEN A GOD SEND. Not only is their CEO unbelievable, he LISTENS and wants to make it user friendly. He's met with me over google chat to get me set up on multiple different integrations and looks into things i need personally. You just don't get that with many apps. I'm 100% sold and a customer for life. They are extremely quick to reach and overall a wonderful, up-to-date company that listens. You will NOT be disappointed in this app. They deserve more than 5 stars. It's the BEST app and customer service I have EVER used on shopify. KUDOS Gorgias! Romain, you're doing awesome things. Thank you a million times over for making something SO NEEDED and I am so grateful for your help and one-on-one time you've spent ensuring that things work well for me. You're 1 in a million!
May 23, 2017
I've only been using this for 24 hours and I can already say three things: 1) the feature set is SPOT ON for what I need as a small business. Everything I need with no extra fluff. 2) As a former SaaS developer and product manager, I especially appreciate the UI/UX, as well as the open, integration-friendly architecture. 3) Support is TOP-NOTCH. Alex has already helped walk me through many things I needed help or recommendations on. HIGHLY RECOMMENDED. Better than ZenDesk, FreshDesk, ... Chris https://arialattner.com
May 18, 2017
Perfect for our needs, ticketing system is simple and straightforward and it integrates right into Shopify. https://reptileslounge.com
May 17, 2017
Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat
May 12, 2017
Have been using this app for a while now. Absolutely lovely professional app. It helps me a lot with customer service and management of all queries.
May 11, 2017
Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app. Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution. Thank you!
May 10, 2017
Gorgias is a revolutionary helpdesk. It has changed the game for our companies support management team. Hunter Strine Creators Label, LLC CEO
June 29, 2020
I can't say enough awesome things about Gorgias. Finally an app (and development team) that really care and "get" the problems that small businesses have and then they built this amazing CRM that WORKS!!!! This app is a game changer. Update: 2020 and we're still loving gorgias!!