Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
620
chart
#576
All reviews
Review RSS Feed
Nov. 6, 2025
Fantastic platform and team! We’ve been using Gorgias for a couple of years and couldn’t be happier. The platform is powerful, easy to use, and the support team is top-notch. The new AI Chat Bot is a game-changer—it handles routine queries flawlessly, saves us hours, and feels like an extra team member. All our channels are in one place, automation keeps things running smoothly, and the integration with Shopify is seamless. After years of great results, I wouldn’t consider switching to any other helpdesk. Gorgias just keeps getting better!
Huge thank you for the feedback! We’re so glad to hear Gorgias has been such a strong partner for your team over the years. It's amazing to know the work we've done on the AI Agent is making a real impact. We’ll keep working to deliver even more value to you and the rest of our customers!
Nov. 5, 2025
We’ve been using Gorgias for years and love it! The platform is easy to use, reliable, and continues to improve. The AI features have become noticeably smarter and more accurate over time as they’re trained, making it even easier for our team to manage customer support efficiently.
Thank you for your kind words, Caboo team! We’re happy to hear Gorgias has been a reliable partner for your team over the years. It’s especially great to know the AI improvements are making a real difference. We’ll definitely keep working to make things even better!
Nov. 5, 2025
Our experience with Gorgias has been wholly positive - it's freed up a massive chunk of resource in our sales and tech support teams enabling us to add value elsewhere, which has been invaluable. We have a very technical product and the AI assistant has been incredibly accurate in it's advice and support over email and chat (albeit after investing a lot of time in training) and also at covering more mundane day to day queries that it dispatches with ease. It's generated a decent amount of sales too, which for a store with a avg sale value of over $2500 is impressive. My only regret is that we didn't adopt Gorgias earlier.
Thank you so much for the kind words, team! We're happy to hear Gorgias has helped free up your team’s time and support you so effectively. It’s equally awesome to know the AI Agent is delivering real impact. We’re stoked to keep building on that momentum!
Nov. 4, 2025
Gorgias has been the best CRM we’ve ever used! They keep rolling out new features that not only enhance the customer experience but also make life easier for our support team. The AI agent has been incredible at helping respond to customers; it even cancels orders automatically when someone requests a cancellation. It’s boosted our CSAT and freed up our team to focus on the bigger, more complex tickets.
Store
GHOST
Using app
Over 4 years
Thank you so much, team GHOST! We're thrilled to hear Gorgias has made such a difference for your support team and customer experience. We're especially glad the AI agent is saving time and boosting CSAT, and we’ll keep building more features to make life even easier for your team!
Oct. 29, 2025
The best in the game! Gorgias truly helps us be the best CX team we can be, with next-level automations, AI tools, and world class support. Their team goes above and beyond to level up their merchants and really listens to the feature requests they get. Can't recommend them enough!
Thank you so much, wool team! It means a lot to hear Gorgias is helping your CX team thrive. We’re all about building with your feedback and supporting you every step of the way. We’ll keep working hard to deliver the tools you love!
Oct. 29, 2025
We used a different platform before, and switching to Gorgias was one of the best decisions we ever made. I would like to address a few positive topics: Personalized onboarding: Several 1:1 sessions on migration + a super comprehensive help center. Historical data (e.g., from Zendesk or other platforms): Can be easily imported - retroactively up to 2 years. Intuitive interface: Easy to understand, very logical structure. Automation: Flows, order management, AI assistant etc. We achieved a 30% automation rate after a short time and are really very satisfied with the work of the AI agent. Price: Billing by ticket instead of user accounts – for us, this billing model is very fair and less expensive compared to other platforms. Analyses that really help: Ticket tags, performance metrics, etc. are easy to set up – dashboards can be customized using drag & drop which helps a lot. Deep integration with Shopify: Unfortunately, we have an ERP in between, but otherwise you can do a lot with this app and it saves an incredible amount of time because you no longer have to switch between systems, e.g., for refunds, customer data, etc.
Thank you for such detailed feedback! It's so great to hear the switch to Gorgias has been such a positive experience, from personalized onboarding to automation, reporting, and our Shopify integration. It’s also great to know our AI Agent and the billing model are working well for your team. We appreciate your trust and support and will keep working hard to support you in the following years!
Oct. 24, 2025
I cannot stress how crucial Gorgias has been to our CX team's success. No developers are needed, huge savings, and automations at your fingertips. Save your sanity and dollars and get on Gorgias!
Thank you so much! We love hearing that Gorgias has been such a game changer for your team. Saving time (and sanity) while delivering great CX is exactly what we’re here for 💙
Oct. 24, 2025
Perfectly built for brands like ours. We’ve been using Gorgias for a few years now, and it really made for our type of business. It’s well integrated with Shopify and covers everything we need as a B2C brand. The pricing makes sense for our size, and the AI tools add real value.
Thanks so much for the kind words, team Voited! We're really glad Gorgias has been such a strong fit for your brand. It's great to hear our AI Agent is making a real impact too! Don't hesitate to get in touch with our team if there is anything you need. We are just an email away!
Oct. 24, 2025
For E-com CX, Gorgias is unquestionably the best option to build out. You can start small and scale up with your growth or transfer over from a legacy system like Zendesk (I did, best call I made for the brand!) and see your CX have immediate improvements. When you throw in their new AI assistance, you've got a world class software!
Thanks a ton for the amazing feedback! We love hearing that the switch paid off and that Gorgias is helping your CX scale and evolve. Glad to know that our AI Agent is making a strong impact too. We’ll keep working hard to bring you even more great features!
Oct. 17, 2025
I couldn’t be happier with Gorgias, the team, the features, and the overall experience have been exceptional. We’ve been using Gorgias for four years now, and I wouldn’t consider switching to any other helpdesk.
Thanks so much for the kind words, team Eskter! We're thrilled to hear Gorgias has been such a great fit for you over the past four years. We'll keep working on cool new features and ensure the experience we provide to you remains top-notch. We truly appreciate your support, it means a lot to our whole team!
Oct. 16, 2025
We love Gorgias and it has been such a game changer for us! Not only for the experience we offer customers but also for helping lead the charge in changing the way people think about CX! Their team does such a good job at supporting you every step of the way and even though the tool speaks for itself, the amazing team is a cherry on top! Will continue to recommend gorgias every change We get!
Wow! Thank you, team Pepper! We’re so glad to hear Gorgias has made such an impact not just on the experience you provide to your customers, but to your team as well. It’s our mission to support you every step of the way, and we’re lucky to have customers like you spreading the word. We truly appreciate you!
Oct. 9, 2025
Gorgias has made our customer support so much easier. The workflows and AI agent support have been incredible game changers for our team to make things more efficient and streamlined. We love that you can make changes in real time to adapt to the fast pace and quick adjustments of ecomm dtc brands. Everyone I've worked with at Gorgias has been knowledgeable, kind, and quick to find resolutions for us. They value customer service and it shows. Thrilled we made the switch to Gorgias and never looking back!
Oct. 7, 2025
Has the features we need to facilitate excellent service. I'm happy with the reporting available to me to keep an eye on our KPIs, and their support team is very responsive if I run into any issues.
Thanks so much, DFTBA team! We’re happy to hear Gorgias is helping you deliver great service and stay on top of your KPIs. Our Support team is always here if you need help with anything, and we truly appreciate the shoutout!
Aug. 21, 2025
Great!
Thank you so much for the 5 stars, Team Armra! 🤩 We’re thrilled to hear you had a great experience using our platform and truly appreciate you taking the time to share it.
June 25, 2025
This app has been working very well for us and I always get the help I need when there is an issue. The onboarding was easy. It works well with Yotpo and other app integrations. - We're quite pleased.
Awesome to hear, team! Thank you so much for the review - we're always here to help when you need us. We hope we can work together on getting everything you need for your business to continue thriving!
May 30, 2025
very happy with the solution and support!
Yay, Team Nine West! 🎉 We're so glad you're happy with the support received - you just made our day! 🫶🏻 We're here for you 24/7 if anything comes up!
May 7, 2025
Hi Sud Express! Thank you for your 5-star review! We truly appreciate your support! 🙏🏼 Count on our team for any help with your Gorgias platform. ⭐️
April 1, 2025
Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!
Vielen Dank für Ihre fantastische 5-Sterne-Bewertung! 🌟 Wir freuen uns riesig, wie wertvoll Gorgias für Ihren Shopify-Shop ist und dass unser KI-Bot und unsere Automatisierungsfunktionen Ihrem Team helfen, Zeit zu sparen und Kunden noch effizienter zu bedienen. Es ist großartig zu wissen, dass Sie bereits großartige Ergebnisse erzielen – und noch spannender, dass noch viel Potenzial in der Zukunft steckt! 🚀 Wir unterstützen Sie bei jedem Schritt, während Sie Gorgias erkunden und optimal nutzen. Nochmals vielen Dank für Ihre Empfehlung und dafür, dass Sie Teil der Gorgias-Community sind!
March 11, 2025
Hey Team ViX! Thank you for your 5-star review! We truly appreciate your support! You can always count on our team if you need any help! ⭐️
April 25, 2025
Super convenient and perfect for staying organized across multiple channels. It’s a powerful customer service tool is excellent. The AI is impressive. A must for our business.
Thank you for your review! We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩 We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better! Looking forward to hearing from you! 🚀