Gorgias: AI, Helpdesk & Chat

Great job by the AI agent on this one. A customer asked for estimated shipping and delivery dates for an order, and the response was clear, accurate, and easy for the customer to understand. It walked through processing times, explained the shipping timeline, and gave a realistic delivery window. The message didn’t require any follow-up from our team. This is exactly the kind of support experience we hope our customers receive. Thanks AI for being there for our customers when we are not :)

We switched over to Gorgias from Zendesk a little over a year ago and have been loving our experience so far! It's integration with Shopify is extremely smooth, and we've got a lot of support to built more custom solutions for our AI Agent to connect it to our other platforms as well, to over more direct actions for our customers. I also like how Gorgias is much more willing to listen to user experiences and potential pain points to add new additions to their upcoming road map. Overall very happy with our experience so far!

Gorgias has streamlined our customer service. It's great to have a central hub for all customer inquiries. The use of the AI agent has helped customers answer those FAQ at all hours which helps people get the assistance they need during their specific hour of need. Setting it up is actually pretty easy, and they help you set yourself up for success. The more knowledge and guidance you give it the better it responds. Everyone should consider it especially if you're a smaller business like us.

We’ve been using Gorgias for several years now and just recently installed the AI bot. It was a seamless process to train the bot to cut down drastically on customer service tickets by automating responses to FAQs through the chat and providing quick response time. Gorgias support itself is always quick to resolve any issues. Would recommend as easy to use help desk software with some do the best AI tools on the market

Been using Gorgias for about a month now and cant speak highly enough of it and their support. If I have had any questions or concerns, they have been more than helpful to assist! Love it

Gorgias has been a fantastic tool for our customer service team to create more efficiency through the AI agent, and with the close shopify integration they don't have to go off platform to look up order details, meaning we get through more tickets. can't recommend gorgias highly enough to ecommerce businesses

Absolutely a game changer! Gorgias has completely transformed how we handle customer service on Yinzershop.com. In just the last 5 days, five separate customers specifically praised our support—and all the credit goes to this app. The automation and AI features do all the heavy lifting, letting us respond instantly and resolve tickets efficiently, which both our team and customers love. Integration with Shopify is seamless, and everything from live chat to email is unified in one easy dashboard. Support from the Gorgias team is truly PERFECT—friendly, fast, and effective. Can’t imagine running our business without it. LOVE IT! Highly recommend to every Shopify store owner looking to level up their support experience

Gorgias has become the central hub for our customer support across all our Shopify stores. Instead of bouncing between email, chat, and social DMs, my team can see everything in one place, right alongside the customer’s order history and tags. That alone has made us faster and more organized. What really stands out now is the AI + automation. The AI-suggested replies are surprisingly accurate and on-brand once you train a few templates, and they’ve cut down the time it takes to answer common questions like order status, returns, and sizing. We also use rules and macros to auto-tag tickets, route them to the right person, and send instant responses after hours, so customers get help even when no one’s at the keyboard. Setup was straightforward, the Shopify integration is deep, and any time we’ve needed support, the Gorgias team has been responsive and helpful. If you’re running a growing Shopify brand and want to streamline support while taking advantage of AI automation instead of adding more headcount, Gorgias is absolutely worth it.

Gorgias is the best platform our team has used. It's made a huge difference in our efficiency, streamlining our workflows, and improving our interactions with customers. It's easy and intuitive to use, and the support form the Gorgias team is exceptional. They don't just help companies with customer support, they lead by example.

I've been using Gorgias for over 4 years. I am astonished how much it changed for the better over time. This company truly listens to their customers, takes their feedback and makes improvements. We have been using the help desk, Ai agent and Ai Shopping Assistant. It is a game changer!

We’ve been using the Gorgias AI Agent for a few months now, and it’s been performing better than expected. It handled a recent customer issue (discount code not applying) completely on its own clear communication, accurate troubleshooting, and a fast resolution. The AI Agent has definitely taken a load off our support team and improved response times. The overall experience has been seamless, and the support from the Gorgias team has been great. Highly recommend it to any growing brand looking to scale customer service without compromising quality.

Great experience with the AI Agent from Gorgias. This has helped our store optimize our CS team tasks, and customers are pleasantly surprised with it. We were hesitant at first, especially being a luxury brand, but the Gorgias team was amazing at helping us tailor it to fit our standards and handover tickets to human agents when necessary. Recommended!

Our customer service team has used Gorgias from the beginning. Gorgias has always been reliable, ahead of the curve, and the best in the field. The technology is advanced and easily customizable. Our team loves the organization it provides as well! Overall, we love our partnership with Gorgias and are thankful for the ways they've served our business over the years.

The best customer support app for the eCom with the most advances AI agent all under 1 roof. The easiest and most quick onboarding without any issues.

We’ve been using Gorgias for under a year, and it’s already transformed our customer service. The Shopify integration is seamless, and the AI tools save us time by automating routine tasks like order updates and cancellations. Everything from emails to chats is managed in one place, making our workflow faster and more organized. Their support team is excellent, and the platform keeps improving with every update. Gorgias has quickly become an essential part of how we deliver great customer experiences.

Working for a small company with a very small customer service department, Gorgias AI has been perfect for helping get through the influx of emails and chats without having to answer every single one myself! I am more confident entering into our busy season with Gorgias by my side!

I’m very impressed with Gorgias Helpdesk. After training the AI, it now handles a large share of support tickets automatically. This lets us run a lean support operation with only one part-time person managing cases that need a human touch or go beyond the AI’s current range. Choosing Gorgias over the four other options I reviewed turned out to be the right call.

Our Gorgias AI Agent had a query from a customer about whether the Primo Dolce close coupled WC has a gloss finish. What AI Agent did: • Confirmed that the WC features a double glaze finish described as polished, meaning it has a glossy surface. • Clarified the customer's assumption about the finish. • Offered assistance for any further questions. That clear communication earned a 5/5 CSAT with the comment: "AI was really helpful, and strangely knew all about my problem, and quickly resolved it. This is amazing service without any human interaction and Gorgias AI now resolves up to 35% of all our customer contacts.

So much success utilizing the AI Agent thus far - could not recommend more!

We’ve been using the Gorgias AI pretty much since launch, and it completely transformed how we handle customer support. What used to take hours each day is now done in less than 30 minutes — and that’s mostly just me checking how good the AI handled everything. What really impressed me is how human and caring the replies are. It’s not just fast, short answers — the AI actually sounds thoughtful, empathetic, and appreciative, even when dealing with the more “demanding” customers. Honestly, it sometimes does a better job than humans at staying patient and on-brand. Only a handful of customers ever noticed that it’s AI, which says a lot. We’ve even integrated it with Loop for subscriptions, so it can cancel, modify, or manage requests automatically — no manual work needed. Overall, the Gorgias AI is the best example I’ve seen of real, practical AI in ecommerce. It saves us time every single day and delivers better customer experiences at the same time.