Gorgias
Support made simple and scalable.
Rating
4.3
feedback
701
chart
#1,002
All reviews
Rating Breakdown
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Aug. 14, 2023
This app has made our life a lot easier with automations and was pretty easy to set up. Customer service is very prompt and helpful!
Short and sweet! š We're truly flattered when we receive a confirmation that our hard work really pays off. We'll make sure to keep up the good work and make your life even easier. š
Aug. 14, 2023
My team made the switch from Kustomer to Gorgias last year and are very pleased - the increase in speed is phenomenal and the platform serves as a one-stop shop for our various integrations. I wish there was a more robust reporting system and that different features of Gorgias were more readily able to be automated.
Hi Sheertex team! Thank you for sharing your feedback with us! We're thrilled that you've experienced a significant speed boost with Gorgias and found our platform beneficial for your integrations. We value your input on reporting and automation, and we're actively working to enhance these areas to better meet your needs. Your satisfaction is our priority. šāØ
Aug. 7, 2023
Great customer support; they were able to help with issues integrating into the new system quickly and efficiently! Although my team has been having technical issues in some areas, the support team has been very helpful in getting us back on track.
Hey, Freedom Street Garage Team (simply loving the name)! š Thank you so much for taking the time to let us know of the great experience you had with our Integrations Team. It's highly appreciated. We're very proud of the way our Crew works and we're always happy to hear that they've managed to reach your expectations. Here's to many more years in front of us! š„
July 26, 2023
Marijana was courteous and professional. She responded with detail and explained things in a way I could understand! I very much appreciate excellent service!
Hi Primal Kitchen Team, Thank you so much for taking the time to share your lovely feedback about your experience with us! š Your kind words warm our hearts and brighten our day! We are thrilled to hear that Marijana provided courteous and professional service, going the extra mile to ensure you felt well-informed and at ease. It's our mission to deliver excellence, and it brings us immense joy to know that we succeeded in meeting your expectations. š
July 14, 2023
We recently had an amazing experience with Gorgias! Their platform was incredibly user-friendly and efficient, making it easy to manage customer support needs. The team behind Gorgias was knowledgeable and helpful, providing great service whenever we needed assistance. We were impressed with how seamless the entire process was, from getting started with the platform to resolving any issues that came up. We would highly recommend Gorgias to anyone looking for a top-notch customer support solution. Thank you so much for all your help!
Fantastic! āØ Anytime, Team! What an honor to hear that you found both our Team and our platform to be truly great. We'll do our best to continue to live up to your lovely impression of us. Feel free to contact us whenever you need our help or have questions for us, we'll be more than happy to assist you. š¤
July 13, 2023
Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.
We adore hearing that - what more could we ask for? We'll do our best to keep up that way and raise the bar even higher. With us, you're always in a win-win situation - an amazing platform with a Support Team always ready to help. Thanks so much for the shout-out, we truly appreciate it. š
July 7, 2023
It works fine! This is the third helpdesk app I worked with and Iām very pleased. It is deeply integrated with Shopify so you can do a lot from the help desk app, makes it great to work with. Also works fine with the Shopify contact form which was not the case with the earlier helpdesk apps. Great customer support.
Thank you, team! š That's exactly what we strive to achieve and we are glad to learn that our efforts are reflecting that. Our Support Team is available 24/7, and they're always ready and more than happy to help with any query you may have. We hope you continue to enjoy Gorgias for many more years to come. š
July 3, 2023
I am enjoying Gorgias and all of the additional features they offer. It's really refreshing to have someone in your corner from the platforms side. Jack is a great account manager and I truly appreciate all the help he provides. Additionally, customer support is great and quick. Nothing negative to say, the ride has been very pleasant so far!
We are so glad to hear that Gorgias is exactly what you need. Jack is a terrific associate, and we are blessed to have him, so we will make sure to share your appraisal with him. Thank you for the 5-star review, and always count on us to put you first! š
July 3, 2023
Straight forward implementation and integration with existing Shopify Plus tech stack, ability to ingest or import tickets, macros etc from another platform and around the sun support that is truly second to none...what's NOT to love?!? Suspect we'll only be dipping our toes in the water as far as using the full suite of functionality but Gorgias allows our currently small team to ably handle enquiries, with room to grow. Highly recommended.
We so second that! š It's highly rewarding to learn that you're genuinely satisfied with our platform and everything we're offering. Make sure to enjoy this journey and get used to this level of service, as we'll do our best to live up to your expectations in the future as well. āļø
June 28, 2023
We're a small company with only two CS agents. We've been on Gorgias for a few years now and recently switched our Voice service to their native VOIP solution, switching AWAY from Aircall. It was a great decision. Aircall was very difficult to work with, prone to hacking, and had pretty bad overall service. Gorgias has been great. Not only is the voice solution easier to use, but it also integrates SMS very cleanly, and Gorgias customer service is fantastic. Their porting team got our numbers ported over within mere days. Two thumbs up.
We're so chuffed to hear that you find our service to be worthy of these shiny 5 stars from the very start. š Thanks a bunch for taking the time to post a review about the experience you've had with us so far. We'll do our best to continue to provide you with the same level of service and raise the bar even higher. āļø P.S. Your Gorgias Crew is sending lots of love to your Fabulous Duo! š
June 21, 2023
Moving from Zendesk to Gorgias has been the most wonderful experience! It is so intuitively easy to use and this is so useful when training new staff members who have picked it up so quickly. It has really transformed our customer service experience for both customers and our team - thank you so much for a fantastic product!!
You simply couldn't have made a better choice, right? āØ We're simply blown away by this phenomenal review! Learning how our platform has been such a game-changer for you and your team is so wondrous. We'll do our best to keep up that way - to continue to live up to your lovely impression of us. š
June 19, 2023
Customer service through Gorgias is very responsive and they always have a solution. They also encourage feedback and I have seen the implementation of feedback given on multiple occasions.
That's surely what we're all about - an amazing platform and the Greatest Support Team. Thanks for confirming that we've achieved that, we truly appreciate it. š¤
June 18, 2023
Always responsive. I may not get full resolution on my issue due to the technical nature of the problem BUT I am always kept updated with how the team are working on the problem. I can't really ask for more than that from the Helpdesk and Chat service. Nice one!
Sharing your stories with us is what we love most, Team. We will make sure to keep up the good work and become even better! šŖ In case there is anything we can additionally do for you, please let us know. Our Customer Support Team is always ready and more than happy to assist. š¤
June 16, 2023
Have utilized both the Helpdesk and Live Chat for assistance with onboarding new team member. Fantastic turnaround times and solid knowledge-sharing, regardless of the level of (question/feature) difficulty. Keep it up!
Oh my! Thank you, š Perfect Team, for letting us know of your great impression of us. We'll surely be working on keeping the bar high! š
June 5, 2023
Very helpful. I may have had the easiest issue ever, but still it was solved in seconds. Kudos! Huzzah.
Thank you for the super sweet review! We're thrilled we could tackle your "easiest issue ever" lightning-fast! ā”ļø Huzzah indeed! If you ever need a hand with anything else, we're here for you.
May 31, 2023
Easy to use and excellent customer service! Have had some issues, but customer service is fairly quick to respond and always provide a helpful answer.
Hey there! Thanks so much for the kind words and for taking the time to leave us a positive review! š We're thrilled to hear that you found our service easy to use and that our customer service has been rocking it! šŖš We understand that issues can pop up from time to time, but we're always here to lend a helping hand. Thanks again for your support, and have a fantastic day! š
May 28, 2023
The support team were very helpful and patient with my queries. Although they were unable to help with my problem, it was quickly referred to a technical team member.
Thanks so much for your awesome review, Aussie Team! š¤© We're thrilled to hear that our Support team was helpful and patient with your queries. We always strive to provide top-notch assistance to our customers, so it's great to know that we hit the mark with you. āļø
May 25, 2023
I use Gorgias everyday and it helps me manage my work and tasks so much. The Gorgias Team as super helpful and are always so quick to respond. Highly recommend.
Truly happy to hear that you're satisfied with our service. Thank you for taking the time to review it and post such kind comments about our Team. We're truly proud of their work. āļø
May 24, 2023
I use Gorgias for my eCommerce Customer Support and love it. Very simple to use and saves me so much time having all of my customer information in one place. Backed by a very friendly and helpful support team. Highly recommend!
We're very grateful for your lovely comments, Team. That's exactly what we're all about and it's a great pleasure hearing that we've managed to achieve it. š
May 22, 2023
Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!
So thrilled to hear that you had such a lovely experience with us, Team! š We'll surely keep up the good work and become even better! š