All reviews

Rating Breakdown

  • 5
    96% (353 ratings)
  • 4
    1% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (6 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 96% (353)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 27, 2023

Trรจs bonne expรฉrience avec le support

Using app

11 days

Total reviews

4

Average rating

5.0

Developer Reply

merci beaucoup pour votre avis ๐Ÿ˜Š

5 / 5 Share

Oct. 27, 2023

I had the pleasure of interacting with Andrea from the HidePay support team, and I must say that the level of assistance and ongoing support I received was truly exceptional. Andrea went above and beyond to address my concerns and provided a level of service that exceeded my expectations. Not only did they resolve my immediate issue, but they also followed up to ensure that everything was working smoothly and that I was completely satisfied. Their dedication and professionalism were truly commendable. I highly recommend HidePay's support team, especially Andrea, for their outstanding customer service. Thank you for making my experience with HidePay a positive and hassle-free one!

Using app

10 days

Total reviews

8

Average rating

4.6

Developer Reply

Thanks you for your kind words, it's a pleasure help our customers ๐Ÿ˜Š

5 / 5 Share

July 7, 2025

We just installed the App and Fabio helped us to make everything work perfectly! The Customer Support is just great!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks you for your kind words, it's a pleasure help our customers ๐Ÿ˜Š

5 / 5 Share

Oct. 19, 2023

Great app works fantastic for our required scenario. Andrea was absolutely awesome to work with when support was needed to look into the shopify extensibility checkout. Unfortunately due to another app we use and shopify not allowing payment customisation on draft orders (Yet) we've reverted back to the standard checkout but continuing to use this app.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks you for your kind words, it's a pleasure help our customers ๐Ÿ˜Š

5 / 5 Share

Oct. 19, 2023

FAVOLOSA

Store

UTOPIA

Using app

6 minutes

Total reviews

7

Average rating

5.0

Developer Reply

Thanks you for your kind words ๐Ÿ˜Š

5 / 5 Share

Oct. 17, 2023

Such a great app if you're looking to edit in any way bases on any logic you might need your payment methods. The customer support is phenomenal, very fast and to the point on their responses. Keep it up guys. Great work!

Using app

15 days

Total reviews

23

Average rating

4.8

Developer Reply

Thank you for the positive feedback ๐Ÿ˜Š

5 / 5 Share

Oct. 16, 2023

I threw a request in the chat support to change the payment method according to the company name field. I got an immediate response from the engineer and he modified it in 30 minutes. I was thinking it would take a few days (or possibly no change), but the unexpectedly quick response and chat support deserves 5 stars. Thank you very much.

Developer Reply

Thanks you for your kind words, it's a pleasure help our customers ๐Ÿ˜Š

5 / 5 Share

March 5, 2026

Just wanted to leave a review, as I needed some support and the guys resolved my issue in minutes! If you need to hide a payment option (because certain products are not allowed), then this is THE app for you! Another cool feature is the ability to change your Payment Providers name to something like "Secure Credit Card' which definitely increased the conversion rate! Highly recommended!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thanks you for your kind words, our customers are our top priority ๐Ÿ˜Š

5 / 5 Share

Oct. 13, 2023

Extremely useful application. Perfect service and responsiveness in terms of every problem or question that appears

Using app

3 months

Total reviews

4

Average rating

4.5

Developer Reply

Thanks you for your kind words, it's a pleasure help our customers ๐Ÿ˜Š

5 / 5 Share

Oct. 11, 2023

Great app with a fast response time. Highly recommended! Now I can use the payment options per country.

Store

DUCETT

Using app

About 2 hours

Total reviews

9

Average rating

4.6

Developer Reply

Thanks you for your kind words, our customers are our top priority ๐Ÿ˜Š

5 / 5 Share

Oct. 10, 2023

This app is very important asset for everyone who is using more than 1 payment option. The support is also more than professional. I recommend to try it, nothing to lose here and so much to gain!

Using app

12 minutes

Total reviews

4

Average rating

4.3

Developer Reply

Thanks you for your kind words, it's a pleasure help our customers ๐Ÿ˜Š

5 / 5 Share

Oct. 4, 2023

App is super easy to use, customer support is great and responded immediately even tho it showed it was offline, good documentation on their helpdesk. Easy debugging tools in case of an issue by sending the logs automagically to the developer and not having to manually deal with error logs as a developer. At the end helped me debug a real weird corner / use case I had around my business and how to work around it and make it work with his addon.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks you for your kind words, we really appreciate your support ๐Ÿ˜Š

5 / 5 Share

Oct. 1, 2023

Customer service is absolutely superb, super fast replies and helps you through the entire process. Went even above and beyond to help me with a code snippet to hide a payment method from the cart section. If you are trying to hide certain payment methods and therefore promoting the use of more local ones. This is the way to go! Even with the new one-page checkout the workarounds work perfectly for us based on markets. Really a must have for hiding payment methods based on anything checkout related

Using app

About 10 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you for your kind words, our customers are our top priority ๐Ÿ˜Š

5 / 5 Share

Sept. 29, 2023

This app has helped me with several things. If made me more comply on consumer laws that changed here, it helped me to show different payment methods in different markets. Support is great and i can highly recommend this app. It's cheap too

Using app

21 days

Total reviews

27

Average rating

4.9

Developer Reply

Thanks you for your kind words, it's a pleasure help our customers ๐Ÿ˜Š

5 / 5 Share

Sept. 28, 2023

Perfect, thanks!

Using app

5 months

Total reviews

7

Average rating

4.6

Developer Reply

Thanks you for your support ๐Ÿ˜Š

5 / 5 Share

Sept. 28, 2023

The payment page is a really important part, especially for International targeting. I've been struggling for a better user payment experience in different countries. They realized my dream! And always connected so helpful! You can feel like you have a technical team! Highly recommend!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you for your kind words, our customers are our top priority ๐Ÿ˜Š

5 / 5 Share

Sept. 26, 2023

Works perfect, a little problem with the configuration was fixed in a few minutes.

Using app

37 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you for your kind words, it's a pleasure help our customers ๐Ÿ˜Š

5 / 5 Share

Sept. 25, 2023

They were very courteous and the problem was resolved quickly. The functionality of the app is also great and will help you increase your sales.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words and recommendation! ๐Ÿ˜Š

5 / 5 Share

Sept. 24, 2023

The support was amazing and very specialized. They put the extra effort to solve my specific situation. They are very competent.

Using app

3 days

Total reviews

8

Average rating

4.5

Developer Reply

Thank you for your kind words and recommendation! ๐Ÿ˜Š

5 / 5 Share

Sept. 22, 2023

Schnelle Antworten auf dei Mails, sogar APP Anpassungen werden direkt umgesetzt. Netter Kontakt. Sehr kompetent.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Vielen Dank fรผr Ihr positives Feedback ๐Ÿ˜Š