Homebase Time Clock
Easy time tracking, payroll, scheduling & team management app
Rating
2.8
feedback
36
chart
#268
All reviews
Rating Breakdown
Review RSS Feed
Aug. 26, 2024
Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.
Sept. 15, 2023
The app was working fine for what I needed it to do, up until it wasn't. I have had to uninstall and reinstall it for the past week just to get it open.
March 13, 2023
Way too complicated. After uninstalling spam my Inbox all time. No matter how many times you use unsubscribe- they just fill your Inbox on daily basis. Never ever more.
Hi there, We are so sorry to hear about your experience. Our goal is to make work easier by providing the tools you need to manage your hourly team. Someone from our team will reach out shortly to see what we can do to make setting up your account less complicated. In the meantime, we've provided your feedback about our emails to our marketing team. We appreciate your feedback and review.
June 24, 2022
I have tried for two months to downgrade this app. I have gotten the runaround between Homebase and Shopify support to get this downgraded. At this time, I'm still being charged and don't want this app with the paid version. Before all of this, I enjoyed the app till I've had to get this situation resolved.
Hi, we are so sorry to hear about the experience you have had trying to downgrade the app. A customer support manager will be reaching out immediately to get your issue resolved.
April 15, 2022
The app itself is really helpful and I like using it. When I initially uploaded the app it forced me to sign up for two of my store locations when I only use this app for one. I couldnʻt figure out how to downgrade my plan to one store. I called support during my free demo period and was told that they would downgrade my plan. That was back in January. Since then Iʻve sent multiple emails for which I was told that they were working on it. The original rep I was working with, although nice, wasnʻt great in following up and communicating with updates...however, since recently speaking to a manager, I have a bit more understanding and confidence that the issue will be resolved. Other than this support glitch, I really like the app, and it's been helpful in managing schedules and time keeping.
We are very sorry to hear about the trouble you have been having. Our team is working to get this resolved for you.
Feb. 2, 2022
Horrible... sometimes my staff can't clock out because it just won't load. Notifications don't clear even after you've read them several times. We have encountered many difficulties just after one week of using this app. Apps of this type should be reliable.
Thank you for your review and we are very sorry that you are experiencing issues. We are currently working with Shopify to resolve this delay on their app bridge. One thing to suggest is testing Homebase outside of the Shopify app by downloading us in the IOS app store.
Sept. 15, 2021
Despite our best efforts, the app had a lot of issues. The loading times were crazy, and the staff has been unable to stay logged in!!! The app has many glitches, some of which are so basic I don't understand why it's happening. So far, Sling has worked well for us for scheduling.
July 8, 2021
My employees and I struggled to understand and use the app, it is very confusing. The dashboard and schedules sometimes took a long time to load (over 10 seconds), and I was frequently logged out from the app without reason!! It seems like you need to upgrade to use common features, and this is a bad practice imo. We had hoped for a truly good (and free) solution, but unfortunately, that is not the case here.
Thanks for your feedback. I have sent you an email separately to resolve some of the confusion and issues you are experiencing with loading times. We know there is a resolution here!
June 30, 2021
Homebase makes it easy for me to track and manage my employees time! Tracking their sales per shift, etc couldn't be easier. It syncs well with the Shopify playform.
So great to hear!! Thanks for the glowing review.
June 28, 2021
Love. Love. Love! This app has made scheduling and time keeping so much easier. We are able to create a schedule that is colour coded ( yay!) and its sent directly to our staff. Staff are assigned their own logins that they use at the start of their shift, when they login it takes their picture to ensure that it is them and they are there logging into their shift. Staff get daily reminders to remind them to not be late for their shifts, also reminds staff when their break is almost over. Staff can also rate their shift and provide feedback so you can address issues in real time as it is sent directly to you. There is also a built in communication platform to share information fast. You can create different messaging groups ( ex. all staff, those working today, managers etc) It lets you request time off and shift changes so all the important information is in one area. When it comes time to create and print the time sheets, its as easy as pressing a button. Blown away by how easy and great this program is.
Thank you for the review! So glad to know that Homebase has been able to help you with several aspects of your business.
June 28, 2021
Homebase has been wonderful. It is easy to navigate from an employer as well as an employee's perspective. It has decreased the amount of time it takes for me to create my schedule and post it. I also love the reminders that are included.
Amazing! Thanks for the glowing review. We are glad that you have been able to save so much time.
June 28, 2021
We love homebase! easy to manage our employee time cards, schedule and payroll. Easy, efficient, and affordable!!
Thanks for the nice review! We are glad you are loving it.
June 22, 2021
The app seems to be pretty straightforward but every once in a while there are some glitches. Besides that it get's the job done and that's what matters.
Thanks for your review! We are constantly working on improving our product so the more feedback on where you find it to be glitchy, the better.
June 21, 2021
Overall this app does everything I wish Shopify would have in their POS system. It allows for us to easily track our employee's hours with the added bonus of asking them to rate their shifts. One thing I wish this app would have is one area that would display the employees total hours as well as what they specifically worked. It would save the retailer's time.
June 18, 2021
As a small retailer, I really enjoy the convenience and ease of use to schedule and communicate with employees real time with the Homebase app and can swap shifts request time off at their convenience. The UE of the app and time clock is great.
Thank you for your review! Glad you are loving the app. We look forward to growing with your business.
June 15, 2021
I love using this app and it honestly makes my life so much easier. I have 7 employees and (when they use it correctly) it makes scheduling so easy.
Amazing!! Thank you for the review. So glad to hear it makes your life easier.
June 15, 2021
Wish we could see more info in the actual app as opposed to just the website. Would be great to see a "week at a glance" type thing where everyone's shifts are visible etc... Other than that, works well and seems to do what we need it to. Would be great to have a clock in, clock out feature in the actual Shopify App instead of always having to open the Homebase app.
Thanks for the review Nick! You can download Homebase as a widget within Shopify POS and the best place to see your week at a glance is from your mobile phone!
June 15, 2021
I've been using this app for a while now, but there are a few things that seem kind of questionable. First, we don't use it for our payroll, but all of my staff keeps receiving notices about receiving some of their paycheck early through the app. Second, our accountant has received some strange emails from one of the owners who's not even in the Homebase system. I'm a little nervous about those 2 issues, but it really is a great system and it's very easy to use. We will continue to monitor everything, but as we don't have any bank/payment information tied to it. I have not seen any benefits to using Homebase as an app through Shopify. Apparently, you have to upgrade to the $40/mo plan to see any of that information, and we're just not interested in paying that much for that service.
Thank you for your review! 1. We recently launched a new product for employees to easily get cash. This is separate from the payroll that you run for your customers. 2. If your accountant has their name on another Homebase account, they will likely receive emails from another owner if they help that account as well. It allows the accountant to manage all of their accounts in one spot. You are totally welcome to continue using our robust free plan. That is why it is there and why we offer a free integration!
June 15, 2021
I will be using this app for our schedule keeping and time clock. I find that it is user friendly and has a great layout. I’m looking forward to using it.
Amazing! We are looking forward to it as well. Please reach out as you start to explore the app if you have any questions.