Homebase Time Clock
Easy time tracking, payroll, scheduling & team management app
Rating
3.4
feedback
34
chart
#1,692
All reviews
Rating Breakdown
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April 27, 2021
We have been testing the app for a bit. The app can be quite confusing. I often feel as if I run in circles to find certain functions, and sometimes it takes quite a while to load stuff (circle keeps showing). But maybe it's just me.. Messaging on this app is the same as text messaging on a cell phone, which can get overwhelming and annoying if you're already using texts. It seems like a fair free solution in case you are looking for something REALLY basic. Otherwise they keep asking you to upgrade to greater plans.....
Thank you for your review. We are currently working with Shopify to make these improvements. We offer a really robust free plan, but we also want to ensure that we can grow with your business.
March 26, 2021
The app is unstable and keeps crashing on the iPad for no reason. I tried to uninstall and reinstall it several times with no success. We switched to Deputy instead.
Great to hear! Just to make sure you are reviewing the right company, this is Homebase, not basecamp. :) What would Homebase need in order for it to be 5 stars for you?
March 11, 2021
The app looks beautiful and I can't wait to get started with it!! The only thing I wish it had was task management (ability to assign tasks to employees or shifts.) Other than that, it satisfies literally every need I have :)
Hey There! We do have the ability to assign shift notes to an employee before they start their shift. Shift notes are currently accessible on our essentials plan.
March 5, 2021
This app is a lifesaver, it saves us so much time with our scheduling, time sheets and payroll. We mostly use it for our brick and mortar store. They are extremely responsive and the app is super intuitive.
Thank you for your positive review!! Glad you are loving it.
Aug. 18, 2020
App is great once i got it figured out. The support team is great, efficient and quick to respond and get you taken care of. I talked with them today and got every single question answered and checked off my list! Would for sure recommend!
Thank you for your glowing review! We pride ourselves on having a very knowledgeable support team, so we are glad they could help.
Aug. 14, 2020
We use the app as a convenient time sheet, right on the home screen our POS, for our employees to clock-in. Homebase makes it easy to track hours for employer, and our employees.
Awesome to hear that you are loving Homebase! Thank you so much for your review. Please don't hesitate to reach out to our team with any additional feedback or suggestions.
Aug. 12, 2020
Are use this app for tracking time in our brick and mortar. The integration was easy with a slight hiccup for multiple locations in Shopify. This app is great because it integrates with my payroll and looking forward to the clock in feature on POS.
Thank you for your feedback. We are actively working on making our multi-location integration even easier, so we appreciate the patience! Awesome to hear that you are loving Homebase so far. Please don't hesitate to reach out to our team with any additional feedback or suggestions.
Aug. 12, 2020
We have been using Homebase across three business for over 2 years. The app is super easy to use and you can really make it customized to your business. I highly recommend for odd scheduling hours and easy time keeping. Their customer service is also great. The only downside is the kind of confusing increases in price, but they are worth the costs at each step!
Thank you for your glowing review! Our goal is to make it as easy as possible for you to schedule no matter the circumstance. We are actively working on making our pricing more clear to our users. The best place to view which features fall under each plan is under joinhomebase.com/pricing. Our support team is more than happy to make sure that your business is on the right plan if you have any questions/concerns!
Aug. 12, 2020
Great for scheduling and keeping track of labor costs! It was easy to use and looking forward to the integration where you can clock in/out from the Shopify app.
Amazing to hear that we could help you manage labor costs and thank you for the glowing review! Once we have more information on clocking in/out directly from the app, we will send you an update. Thanks for the patience.
Aug. 12, 2020
This app works great for scheduling our retail store/POS employees. We can see our daily labour costs and are able to track signing in and out from a remote location. The support has been excellent.
Thank you for the review! Glad we are able you help you manage your labor costs remotely, especially during these times. Let us know if you have any additional product feedback/suggestions.
Aug. 12, 2020
We have been using Homebase for scheduling and tracking hours, and have enjoyed it so far! It had a slight learning curve, but was not hard to figure out. We are excited for when we can clock in/out of Homebase from our Shopify account.
Thanks for your review! Glad you were able to figure Homebase out. Our goal is to make it as simple as possible so in the future, if there are any questions/concerns, our team will be here for you!
Aug. 12, 2020
I actually think it's pretty confusing to use and I wish there was a way to turn off a lot of the features. I haven't decided if this is the right app for me yet.
Thanks for your review. Our team would love to clear up any confusion around features and help you decide if it is the right app. We will have someone from our team reach out to ensure that Homebase is a good fit for Alair gift shop.
Aug. 10, 2020
We've been using Homebase for almost two months now and it works great for our team. In the beginning, we had a few questions and customer service was quick to respond and help when we were migrating our staff from the Shopify POS to the Homebase platform. We have the Homebase app on our iPad that we use for the Shopify POS, and many of our staff have the app on their phones for a smoother clock-in experience. With staff members of all ages, a simple and efficient system is really important for us and Homebase makes everything run smoothly. As a small business, we are glad that we can do everything we need to do on the free plan, but the features of the paid plans give us a lot to think about in terms of ways we can streamline our processes.
Thank you for your feedback! Glad to know that you have found value in Homebase and that our customer service team has been helpful and quick. Once you are ready to explore other plan options, our team can help you figure out which plan makes the most sense for your winery.
July 16, 2020
Absolutely terrible service and far over priced. Even if this was $50 a month it still wouldn't be worth its price. The way they handle accounts is absolutely despicable. For instance, if one of your clerks have had a previous account under a different employer, they need to contact homebase directly to have the information switched over. We experienced NOTHING but errors trying to use this, mixed up old employees..etc. Absolutely disgusted with this application and the developers.
Hello, We're very sorry that you have a bad experience with us. We appreciate the feedback and Amy, our head of customer support, is reaching out to you directly to see if she help regain your trust. If she can't reach you, please do call our support team and they will help you connect with Amy. Our phone: (415) 951-3830 Our email: [email protected]. Please also note that Homebase offers are free plan that meets the needs of thousands of businesses. Our priced plans are $20 and $50 per month. We hope we can do better for you in the future. - Your Homebase Team