Hotjar Install
Truly understand how your visitors interact on your site.
Rating
3.5
feedback
87
chart
#580
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
1%
-
Less than a month
18%
-
Less than a year
34%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the insights provided by the app into customer behavior on their websites. The recordings and heatmaps are highlighted as valuable tools for understanding customer interactions and improving website performance. Users also praise the customer service, with some mentioning quick bug fixes and helpful support. Additionally, the app is described as easy to install and use, making it accessible to users with varying levels of technical expertise. However, on the negative side, there are complaints about the app not working properly, causing issues with website performance, and difficulties in getting timely support from the customer service team. Some users also mention confusion about pricing and billing discrepancies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 10, 2024
I am in love with this app! Best investment you will ever make for your small or medium business(maybe large too) Mine is small and it really helps me to understand the behaviors of my customers. Customer service is TOP! I had a bug and they fixed it in a day!
Dec. 25, 2023
Its not working.
Hello, Please email us at [email protected] and let me know what is not working so we can work quickly to resolve. Our Shopify Application is up and functional on thousands of stores and we are reporting no current errors.
Dec. 10, 2023
One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're paying for a premium version on Shopify. When I reached out to customer service they said the fee paid Shopify is just to keep the app embedded/active. The real prenium version is what you purchase on their website. I think there's 2 of this app on Shopify, let me just say don't waste you time. Absolutely useless.
Hello, All our app does is make it easy to implement Hotjar script without development and ensures it consistently loads on any published theme. We don’t have any customer video or added costs. You may be referring to the Hotjar service itself when referencing customer videos and premium costs (Hotjar is free for many but does charge for high volume stores). We have no direct affiliation with Hotjar, though we help thousands of stores use it successfully as it’s a fantastic customer behavior tool.
Sept. 24, 2023
Very bad, your application has added a line of code that causes several home pages to open each time my website is loaded. This experience is very annoying for my visitors and detracts from the quality of my site.
Hi, our application only adds the Hotjar script via Shopify Script Tags. Any page modifications come from your Hotjar settings. Please make sure you access your Hotjar account to manage what experiences you have enabled.
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