Hotjar Install
Truly understand how your visitors interact on your site.
Rating
4.6
feedback
69
chart
#91
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
29%
-
Less than a day
6%
-
Less than a month
39%
-
Less than a year
20%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users appreciate the ease of installation and the valuable insights it provides into customer behavior. The app seems to be particularly helpful for small and medium businesses looking to understand their customers better. Additionally, the customer service is praised for being responsive and helpful in resolving issues. On the negative side, some users have faced issues with the app not connecting properly with Hotjar, leading to tracking problems in Google Analytics. There are complaints about the complexity of the app, slow video results, and confusion regarding the pricing structure. Support responsiveness is also highlighted as a concern, with some users struggling to get timely assistance.
Highlights
Review RSS Feed
All reviews
Jan. 15, 2026
Jan. 13, 2026
Dec. 30, 2025
This app didn’t connect with Hotjar as expected and ended up causing pixel tracking issues in my Google Analytics. I’m now scrambling to fix my store and restore everything to how it was before. Use with caution.
Hello, our application simply installs the Hotjar tracking code. Which you had installed for less than 2 days. Hotjar has no effect on Google Analytics. I'd recommend looking at your numerous blocking scripts you have installed on your site. Right click blocking and console blocking scripts are notorious for causing script loading issues.
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