Hotjar Install
Truly understand how your visitors interact on your site.
Rating
3.5
feedback
87
chart
#580
All reviews
Rating Breakdown
Review RSS Feed
Dec. 25, 2023
Its not working.
Hello, Please email us at [email protected] and let me know what is not working so we can work quickly to resolve. Our Shopify Application is up and functional on thousands of stores and we are reporting no current errors.
Dec. 10, 2023
One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're paying for a premium version on Shopify. When I reached out to customer service they said the fee paid Shopify is just to keep the app embedded/active. The real prenium version is what you purchase on their website. I think there's 2 of this app on Shopify, let me just say don't waste you time. Absolutely useless.
Hello, All our app does is make it easy to implement Hotjar script without development and ensures it consistently loads on any published theme. We don’t have any customer video or added costs. You may be referring to the Hotjar service itself when referencing customer videos and premium costs (Hotjar is free for many but does charge for high volume stores). We have no direct affiliation with Hotjar, though we help thousands of stores use it successfully as it’s a fantastic customer behavior tool.
Sept. 24, 2023
Very bad, your application has added a line of code that causes several home pages to open each time my website is loaded. This experience is very annoying for my visitors and detracts from the quality of my site.
Hi, our application only adds the Hotjar script via Shopify Script Tags. Any page modifications come from your Hotjar settings. Please make sure you access your Hotjar account to manage what experiences you have enabled.
Sept. 9, 2023
Does not work, contacted the support, and nothing. Already installed the app 2 times, and everytime you open it, it says Error 400 Oauth error invalid_request: The redirect_uri is missing
Hi, we replied to your request on Sep 8 within 48 hours. This issue was resolved. Please let us know if there are any other issues accessing the application.
Aug. 26, 2023
o app nao esta funcionado na minha loja abri uma pagina em braco sem informação ou coteudo ***************
Nov. 20, 2022
It says my account is on a free plan after the 7-day trial however you guys are still charging me $1 and I can't cancel my subscription. PLEASE CANCEL
Hello, like most Shopify applications you must remove our application from your Shopify store to cancel usage. This can be found in your Shopify Admin under Settings -> Apps. As we also emailed you; since our application is still installed and in use on your store, the approved $0.99 per month charge is being applied. Removing our application will end this charge.
Feb. 15, 2021
This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.
Hello, sorry to hear you are not seeing any recordings using HotJar. As stated in our description, our application only supports the installation of Hotjar across all themes in a storefront without theme editing required. For any questions or issue on Hotjar service itself, such as session recording, please reach out to Hotjar directly at Hotjar.com
Dec. 19, 2020
We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing [email protected] that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.
Hi, sorry to hear this but we don’t seem to have a single email from your shop. Are you emails us at [email protected]? If not, please do so and we can help with whatever questions you have.
May 23, 2020
Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.
Sept. 5, 2019
Was working initially then stopped shortly after HotJar site issue last month. Multiple attempts to reconnect not successful.
June 27, 2019
First records stopped before the free period. Second, 89€ per month for this is not a price, it's a joke. Third, even after uninstalling the app some js are still loaded in Shopify.
June 18, 2019
Not good at all! This messed up my theme and I still cant figure out what the app changed in my theme, I deleted the app but still my theme is messed up!
Hello, our application does NOT edit the theme whatsoever. We leverage Shopify Scripts API to append the Hotjar tracking code through that Shopify controlled protocol which has no changes to the theme itself. Sorry to hear something happened to your theme. I would suggest looking at what other apps or changes have been made to address the issue.