Hotjar Install

Reviews Summary

The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users found the app easy to install and set up, with some mentioning that it only took a few minutes to get everything running. The app was praised for providing valuable insights into customer behavior, especially through features like session recordings, heatmaps, and feedback buttons. Users appreciated the free version of the app and highlighted its usefulness in improving the customer experience on their online stores. Additionally, the customer service was commended for being responsive and helpful in resolving issues. On the negative side, some users faced challenges with canceling subscriptions and understanding the payment structure of the app. There were complaints about the app not connecting properly with other tools like Hotjar, leading to tracking issues and inconvenience. Some users found the app complicated to use, slow in delivering results, and lacking in support responsiveness. Overall, while the app received praise for its functionality and insights, there were concerns about usability, support, and payment clarity.