Hotjar Install

The reviews for this Shopify App are quite mixed. On the positive side, many users find the app easy to install and use, providing valuable insights into customer behavior through features like session recordings, heatmaps, and feedback buttons. Users appreciate the improvement in customer experience and the ability to track visitor behavior on their sites. Customer service is also praised for being responsive and helpful in resolving issues. However, on the negative side, some users have faced challenges with billing, cancellation, and support. There are complaints about being charged without using the app, difficulty in canceling subscriptions, and lack of responsiveness from the support team. Some users also mentioned issues with app functionality, such as not being able to access recordings via Shopify and confusion about billing discrepancies.