All reviews

Rating Breakdown

  • 5
    77% (49 ratings)
  • 4
    8% (5 ratings)
  • 3
    5% (3 ratings)
  • 2
    5% (3 ratings)
  • 1
    6% (4 ratings)

Reviews with Text

  • 36% (23)
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2 / 5 Share

June 3, 2025

very good in use over the browser - on mobile really not convenient

Using app

4 days

Total reviews

1

Average rating

2.0

Developer Reply

Hi, can you let us know what you mean about not being convenient in mobile? Hotjar isn't device or breakpoint specific and tracks the same way on all. Thanks!

2 / 5 Share

Jan. 3, 2023

I can not receive support. I asked dozens of times if the system was fully installed, but I could not get an answer.

Using app

20 days

Total reviews

24

Average rating

2.6

Developer Reply

Hi, we responded back to your single request in December that no theme editing is required for our application. If you had any questions about your Hotjar account, you will need to reach out to Hotjar Support directly at hotjar.com.

2 / 5 Share

June 11, 2021

i had the original app last year when i first launched then deleted it as it started charging me . re-downloaded this year but its not giving me access to recordings via shopify. where is the app?

Using app

8 months

Total reviews

8

Average rating

3.8