All reviews

Rating Breakdown

  • 5
    71% (49 ratings)
  • 4
    13% (9 ratings)
  • 3
    4% (3 ratings)
  • 2
    4% (3 ratings)
  • 1
    7% (5 ratings)

Reviews with Text

  • 32% (22)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 10, 2024

I am in love with this app! Best investment you will ever make for your small or medium business(maybe large too) Mine is small and it really helps me to understand the behaviors of my customers. Customer service is TOP! I had a bug and they fixed it in a day!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 27, 2023

top

Using app

12 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

June 23, 2020

slick little app. I love it. thank you. Would be nice if there were some more visual text chat options (ie: if we could drag it to the part of the screen we want so it doesnt get in the way with our website design). However, still 5 star app. loving the new-ish pricing model too! thank you

Using app

12 months

Total reviews

14

Average rating

5.0

5 / 5 Share

July 26, 2019

Works perfectly. Very easy to setup. Definetively, Hotjar's the best tool for session recordings and heatmaps :)

Using app

1 minute

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2019

Brilliant app, has helped us improve our customer experience massively, provides a huge insight into customer behaviour

Store

Avirida

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2019

Very easy to install. Done in a minute! I would recommend this to everyone who has no real experience in coding :)

Using app

2 minutes

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 13, 2019

Interesting app. Love the feedback button for customers. The heat maps and videos are interesting. Shows alot.

Using app

11 days

Total reviews

7

Average rating

3.9

5 / 5 Share

Dec. 30, 2018

Its free. Try it! Easy installment and easy to use. Great app to improve the flow on your page and make it easier for customers

Using app

About 1 month

Total reviews

34

Average rating

4.9

5 / 5 Share

Sept. 6, 2018

Allowed us to install Hotjar without getting charged an hour by our developer and is great to see association of Hotjar recordings to real Shopify users vs. typical anonymous IDs. Very helpful for customer service and UX planning.

Using app

6 minutes

Total reviews

1

Average rating

5.0