iCart Cart Drawer Cart Upsell

Thank you for your lovely feedback! We're so glad to hear that our team's patience and professionalism made a difference. We're always here to support you whenever you need us! 😊

Hello there, ➝ We sincerely apologize for any inconvenience caused by our app, and we extend our heartfelt apologies for the same. ➝ We have conducted an investigation with our support department regarding your store to determine whether you have informed us about the issue you faced. However, according to our records, we have not received any emails or other concerns from your side. ➝ We kindly request you to send the details of the inconvenience you experienced to our support email ([email protected]), so we can investigate the matter further and provide you with an update. If the issue can be resolved from our end, we will promptly address it and inform you.

Greetings from iDentixweb! 1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on some devices. ➝ There is no data we received for this and you also haven't mentioned while doing chat with us. We believe, our app helped you to increase your AOV. 2. There are no cart drawer design templates, and the CSS is insufficient. ➝ We have more than 2k active customers who are using our app without any issues with this design. Also, have some who designed the cart to match their branding via CSS code based on their knowledge. We help those businesses in the CSS to match branding if they have insufficient knowledge in CSS. 3. The UI/UX is not user-friendly. ➝ You haven't mentioned this point in the chat you had with us and now you're writing it here as your review. That's strange! ☹️ 4. The company does not have enough employees, and only junior developers are available. ➝ We are running the company with sufficient employees. You said this without knowing the numbers. 😅 How could you say that we have only junior developers? We do not give direct contact to our app developers because they are occupied in the company work and you have always been asking for the developer when you contacted us. 5. No one speaks English; translation into Hindi is required. ➝ We have served thousands of our app customers in the English language and all are happy with the support provided to them. You can read them in the app reviews as well. Nobody has mentioned they have any trouble in the conversation with our support team except you. 6. It is not compatible with other applications. Custom JS needs to be added for "add to cart" triggers, which is not the case with other applications. ➝ Every app has a different flow and code instruction for their app. If you find any issues, you might contact our support team for further investigation and solutions. I can see past reports where our team has always been able to provide integration support and has done a couple of integrations too with other third-party apps. Here is the link to the page where our integrations are mentioned: https://www.identixweb.com/helpdesk/integration-icart/ 7. It does not automatically fetch custom attributes or options, whereas other applications do. ➝ As per looking at your conversation with our team, you never mentioned this. You have always been asking for the feature that our app doesn't provide or beyond the app features. I can also clearly see that our team helped you achieve some features with extra effort and time through the customization.

Thank you for your amazing review! We're thrilled to hear that you consider our cart drawer the best and appreciate its simplicity, ease of use, and seamless integration with Orichi - Bundle Volume Discount. Your kind words truly motivate us to keep delivering excellence!

Thank you for your feedback! We're glad you find the app helpful. If you ever need assistance or have suggestions, we're here to support you!

Greetings from iCart! ➝ We sincerely regret to hear that your experience has not been satisfactory. However, we noticed that you did not mention the specific issue you encountered within the app. ➝ Upon reviewing your case, I found that you had reached out to us via email with your concerns. I’m pleased to inform you that our technical team addressed and resolved the issue within 30 minutes of receiving your request. Additionally, I see that you confirmed the solution provided by our team in your email correspondence. ➝ In light of this, I kindly ask if you would consider revisiting your rating and updating it based on the resolution provided. Your feedback is extremely valuable to us, and we strive to ensure that all our users have a positive experience.

Thank you so much for your wonderful feedback! We're thrilled to hear you're excited about the app and that it's meeting your needs. It's great to know Manoj could assist you with customizations and provide the support you needed. We're always here to help—wishing you great success with the app!

Thank you for your wonderful feedback! We're thrilled to know you found our team support amazing. Providing the best assistance is always our priority!

Thank you for your kind words! We're delighted to hear that our customer support was helpful. We're always here to assist you whenever you need us!

Thank you so much for your amazing review! We're thrilled to hear that the app is boosting your sales and that you're happy with our customer service. Your recommendation means the world to us!

Thank you for your kind words! We're thrilled to hear you had an amazing experience with Manoj. We'll be sure to share your feedback with him. 😊

Thank you for your kind words! We're thrilled to hear that you're enjoying our service. If you ever need assistance, please feel free to reach out. 😊

Thank you for your feedback! We're glad to hear the app is working well for you. If you need any assistance, feel free to reach out!

Thank you for the great feedback! We're glad to hear the bundles and upsell function have boosted your sales by 10%. We appreciate your patience with the app conflicts and are happy we could provide a solution!

Thank you for the fantastic review! We're thrilled to hear the app has improved your cart functionality and that you've had a great experience with our support team. We appreciate your recommendation!

Thank you for your kind words! We're so happy to hear that you're loving the app and that our customer support has been quick to assist you. If you ever need further help, don't hesitate to reach out!

Thank you for your great feedback! We're glad to hear that you're enjoying the cart drawer's customization options and that our support team has been responsive. If you ever need further assistance, don't hesitate to reach out!

Thank you so much, Manuel! We're thrilled to hear that our app has enhanced your store's functionality and helped improve your customer experience. It's great to know the pop-up cart, discount bar, and product recommendations have been useful for you. We appreciate your patience during the checkout issue, and we're glad our support team could assist. We're here if you need anything else!

Thank you for your review! We're glad our support team could help quickly, and that you find the app easy to use. We appreciate your recommendation!

Hello there, ➝ We apologize for any confusion regarding charges for your POS orders. As outlined in our pricing plan, charges apply to all Shopify orders. ➝ While you requested to rectify this concern and our discussion, As a loyal customer we believe your concern was fully addressed in a speacial case and resolved.