ICU• In Cart Upsell Cross Sell
Best Shopify Upselling App - In Cart Upsell
Rating
4.8
feedback
577
chart
#894
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
17%
-
Less than a month
31%
-
Less than a year
29%
-
More than a year
21%
Reviews Summary
The reviews for the app are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the quick response times and helpfulness of the support staff, particularly mentioning individuals like Lasandra and Vijay. Users found the app easy to use and effective in increasing average order value through upsells and cross-sells. However, there were a few negative reviews mentioning issues with support response times and app functionality, such as automatic installation problems and app deactivation without notice. Overall, the app seems to be highly recommended for its features and exceptional customer service.
Highlights
Review RSS Feed
All reviews
Nov. 25, 2025
Great customer service, very helpful and quick ! I highly recommend
Wow — thank you so much for your amazing 5-star review! We truly appreciate you taking the time to share your experience. Your feedback means a lot, and we’re genuinely grateful for your support.
Nov. 24, 2025
Great and simple experience with the app. Helpful support.
Thank you so much for taking the time to leave such an amazing 5-star review! Your feedback truly means the world to us. Knowing that you had a great experience is incredibly rewarding, and it motivates us to keep delivering the best service possible.
Nov. 20, 2025
App is easy to use yet powerful. Support team is super helpful
Thank you so much for taking the time to leave a 5-star review! We truly appreciate your feedback, and I’m glad to hear you had a great experience. If there’s ever anything else we can assist you with, please feel free to reach out. Thanks again!
Nov. 18, 2025
THINK TWICE BEFORE YOU BUY! YOU NEED SUPPORT, BUT YOU HAVE TO WAIT FOR HOURS FOR SUPPORT SERVICE! After installing the application, it does not run automatically. I need to perform a manual installation, but I waited for two hours and no one responded. There is no detailed installation video for installing the application either. Despite writing numerous times, there has been no response.
Hello and thank you very much for this feedback. Some store themes are unique and non-standard, and because of this, some Shopify apps require a more manual installation process (depending on your Shopify theme). However our support team will always do this free of charge :) You messaged our support inbox just before our normal working hours today. About 1 hour later when we got in, we responded to your chat, and helped you create an in cart upsell offer on a live chat. You had a couple of questions and we did our best to answer them during the live chat interaction... then you stopped responding at that point in the chat :( We would still love the chance to help you get the upsells you need on your store, get setup and answer any questions you have. Please let us know if you'd like to give us another try. We'd be happy to help!
Oct. 27, 2025
Great app - easy to use and very effective! Excellent support too
Thank you so much for the kind words! We're really happy to hear that the app has been easy to use and helpful for your store. If you ever need anything at all, our team is always here to assist. Thanks again for choosing us!
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