Rating

4.9

feedback

1,004

Reviews

chart

#819

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    4%
  • Less than a month
    14%
  • Less than a year
    48%
  • More than a year
    34%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer service provided by Lasandra and the support team. Users highlighted the app's effectiveness in increasing average order value (AOV) and its ease of use. The support team was commended for being responsive, helpful, and willing to assist with customization to match individual store themes. However, there were a few mentions of the app's user interface needing improvement and the need for more customization options.

Highlights

Excellent customer service and support
Effectiveness in increasing AOV
Ease of use
Responsive and helpful support team
Need for UI improvements and more customization options

Rating Breakdown

  • 5
    92% (923 ratings)
  • 4
    4% (43 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (19 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 10, 2024

Replied with help within seconds of me adding the app and not being able to activate it on my old theme store. They got it up and running for me in minutes. Great service and app.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 26, 2024

Lasandra was awesome! She was very professional and had lots of product knowledge. I would only be able to set this app up with her help. I am excited to see if my revenue increases...if it does, I will upgrade! Thank you so much for your help!

Using app

Over 7 years

Total reviews

13

Average rating

5.0

Developer Reply

Hi Beautiful Hair Products & Accessories Store, Thank you for sharing your experience! We're delighted to hear that Lasandra provided professional and knowledgeable assistance to help you get everything set up smoothly. Thanks for trusting our app!

5 / 5 Share

Nov. 26, 2024

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi Dein Lieblingswerk, Thank you for the stellar rating. We appreciate your support!

5 / 5 Share

Nov. 26, 2024

I had a lot of specific requests to get the app set up with some custom CSS to fit the style of my store, and the person helping me (Lasandra) was SO incredibly helpful, she was quick to respond and happy to make all of the changes I asked for. It's all running perfectly thanks to her!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Sylvan Design Co., Thank you for sharing your experience! We're thrilled to hear that Lasandra was able to assist you with your custom requests and get everything set up perfectly. Providing quick and helpful support is always our priority. We appreciate your recommendation and support!

5 / 5 Share

Nov. 25, 2024

Very helpful app, and the support is amazing! I just had an issue, that I caused, and support was there right away to save me! I could not be more happy.

Using app

About 5 years

Total reviews

5

Average rating

5.0

Developer Reply

Hi Pink Pepper Co, Thank you for your kind words! We’re delighted to hear that the app and our support team were able to assist you promptly. It's always our goal to ensure you're happy and supported. We appreciate your trust and support!

All reviews

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