ICU• In Cart Upsell Cross Sell
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The app was easy to install and the support team was very responsive and willing to help with customization. However, we had issues with the app affecting our page loading speed, and conversion was very low. Ultimately, we decided that the moderate amount of increased sales was not worth the site speed hit and uninstalled the app.
Hello to our friends at J. Stockard Fly Fishing Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with In Cart Upsell & Cross Sell. We do appreciate your honest feedback, it provides us an opportunity to make things even better for you and other merchants going forward, with that being said we would love the opportunity to work with you to find a solution reach out to us at [email protected]. Tanu & The In Cart Upsell & Cross Sell Support Team
The team is really nice, reactive and seems to be working hard. However, we sadly still keep getting the same months-old bugs and problems over and over again, with customers complaining regularly and/or (worse!) even aborting their purchase because of trust issues and visual confusion, e.g. overlapping cart elements etc. Moreover, it's not possible to define rule priorities or more complex triggers (e.g. combining AND/OR conditions), which is a must if you want to give your customers meaningful cross-sell recommendations.
Hello, friends at Truemorrow Thank you for your feedback. We understand your frustration with this rare issue and can assure you that we're working around the clock to resolve this. Again, we're very sorry for the inconvenience this has caused you. Our primary objective is to ensure that our customers get added value to their store's when using our app. Once again, I must extend our sincere apology for the negative experience. We do our best to increase the service quality of our app and services daily and look forward to resolving this issue very soon. Here to help, and very sorry you experienced this. Jevon & The In Cart Upsell Team
Not sure what happened. We have used this app successfully for years (since 2017) and then in the fall of 2020 we started experiencing issues with our offers not showing. Contacted support and it took over a week to get our offers back on line. It worked for a while and now the same thing is happening again. Sent 2 requests to support for help and radio silence for almost a week. Had to find an alternate and uninstall. Would not have moved on if the program just kept working as before. My guess is that they have changed something in the code that makes it incompatible with some installations and they have not found the ghost. It was a great app when it worked ! Updated.... it would appear that In Cart Upsell has rebranded and has a new pricing structure. Not sure if this has anything to do with the app not working on our site after several years, but it does appear that new customers are having better success with both functionality and support. If this is a shedding of customers on the old pricing structure, shame on you... "you dance with the one that brung ya"!
Hello Benjamin, I'm really sorry for the inconvenience caused this past few weeks. We are continuously working on getting the app working on all stores and ensuring all users get the best service from the app. I'm sad you had to uninstall the app and find an alternative solution. Benedict & the In Cart Upsell team
I have been using this app for one year without any issues. Something came up and it's no longer working the way it should. Now, I have been talking back and forth to the developer team for over 3 weeks without any success to fix it.
Hello friends from PoooliPrint™! So appreciate the time you took to leave this great review. Thanks for the shout-out about our customer service and REALLY glad to hear that you're having good results from the app on your Shopify store :-) Hope your store sells millions! -Sean & the In Cart Upsell Support Team
When you create an offer, it does not allow you to select a specific product variant, only the main product! This makes the app not capable of running one of the offers that we have (currently manually coded). Note that it also does not allow setting an actual discounted price, without creating a discount code or making a duplicate product with a different price.
Hello! This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :) You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the In Cart Upsell Team --------------------------- Previous Reply: Sorry we weren't a good fit for your needs! It actually is possible to restrict variants from being shown in offers - we can set this up for you if you need help. The discount feature uses discount codes that could be shared because Shopify is able to enforce the rules for those discount codes. The idea is that the code can be shared because it's only valid for that combination of products. I can assist with setting that up, if you want!
Works great on desktop but does not work on mobile devices. Disappointed.
Hello! This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner :) You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and much better support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the In Cart Upsell Team
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