ICU• In Cart Upsell Cross Sell
Best Shopify Upselling App - In Cart Upsell
Rating
4.8
feedback
577
chart
#894
All reviews
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Nov. 18, 2025
THINK TWICE BEFORE YOU BUY! YOU NEED SUPPORT, BUT YOU HAVE TO WAIT FOR HOURS FOR SUPPORT SERVICE! After installing the application, it does not run automatically. I need to perform a manual installation, but I waited for two hours and no one responded. There is no detailed installation video for installing the application either. Despite writing numerous times, there has been no response.
Hello and thank you very much for this feedback. Some store themes are unique and non-standard, and because of this, some Shopify apps require a more manual installation process (depending on your Shopify theme). However our support team will always do this free of charge :) You messaged our support inbox just before our normal working hours today. About 1 hour later when we got in, we responded to your chat, and helped you create an in cart upsell offer on a live chat. You had a couple of questions and we did our best to answer them during the live chat interaction... then you stopped responding at that point in the chat :( We would still love the chance to help you get the upsells you need on your store, get setup and answer any questions you have. Please let us know if you'd like to give us another try. We'd be happy to help!
Aug. 24, 2025
This stopped working randomly on our site over 6 months ago (I can see from the analytics) - while we were still paying their monthly fee. Very frustrating
March 21, 2024
Had been a customer for years on the multiple ecomm stores I own but had one that the app was deactivated. I reached out to support and told them I had no sales, app was deactivated, and was charged monthly. There response was when the theme was changed the app was not installed. NEVER CHANGED THE THEME. Couple hundred dollar lesson.
Hi Coast Guard for Life, We’re sorry that you had this experience with our application. Regarding the sales, we are currently experiencing a bug that causes sales figures to not be reflected in the dashboard for a limited number of merchants; this will be rectified soon. We were able to see that your offers were loaded 24,893 and that merchants clicked 633 times on the offers. So you almost assuredly had generated sales from this activity, but due to the aforementioned issue, they are simply not appearing properly in the dashboard. Regarding the app deactivation issue, we agree that this could be confusing. It does not refer to your subscription, rather it describes whether your offers are displaying or not. In this case, they were not due to a theme conflict. We will edit this pop up for greater clarity. We apologize for the inconvenience and will be reaching out to you directly via email.
Aug. 16, 2023
Terrible application, it doesn't work and the customer service people always respond the same as they are in development
Hi Rs Motor, We’re very sorry you’ve had this experience, our application is undergoing maintenance and we expect to return to full functionality very soon. In the meantime, we will be providing updates on the app dashboard. We will reach out to you once our developers have resolved the issue to provide an update and a discount for the inconvenience.
Jan. 24, 2023
they charge me for an app that doesn't even work properly. they want me to pay a developer to fix their broken app. after being a customer for 2 years, their app breaks, blames my site when it was untouched, and then wanted me to pay a developer to fix the code that is causing their to not work. on a free shopify theme.
Hello to our friends at Aqua Pura Bracelets Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with In Cart Upsell & Cross Sell. I want to extend my sincerest apologies for the negative experience that you had with In Cart Upsell & Cross Sell app. We are bummed to hear that the app did not work perfectly on your store. As communicated over the email, we did thorough testing and our developers were able to confirm that the issue is not emanating from our app. We also sent you a screenshot that you can send over to the theme developers to further troubleshoot the issue. We are not asking you to hire external developers, but rather asking you to reach out to the developer of your theme who we think is the best person to look into the issue. Please be assured that we are 100% committed to providing you with exceptional service. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. Regards, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Oct. 27, 2021
UPDATE 10/26/21: Had to change from 4 to 1 star. The bug we reported earlier was not totally resolved and our upsell offers display as a glitched mess 50%-70% of the time in our customer carts. We've now been working to have this resolved for two months with no fix in sight. Every week support asks me to see if the problem has been fixed, and every week I spend 5-10 minutes testing and then reporting that nothing has changed. At this point I don't believe they are updating code, but rather just pushing a "refresh button" within the app that is supposed to resolve this seemingly common glitch. I do know our friends who referred us to this app run into this bug periodically, but have had less issues resolving it. This is not helping sales, but quite the contrary. If it isn't solved within the week, we're going to look for another solution. INITIAL REVIEW: This app is still fairly new to our shop, but overall we're happy with it. We had a bug with our cart, but customer support was all over it and worked to resolve it quickly. If we can see that the app is doing a solid job increasing our average order value we'll update to 5-stars.
Hello, friends at Westside Love Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. -Jevon & The In Cart Upsell Support Team
July 13, 2021
I installed this app on my Shopify store. You can display offers with triggers but there is also the option 'broad' which means no trigger. If this one is enabled, all the rest triggers stop working. I contacted support many times and they do not respond to me for 3 weeks already. Very disapointed.
Hello, Blitz (TM) Thank you for your feedback. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app. We fully understand your frustration with this rare issue and can assure you that we are working to resolve this quickly. We are very sorry for the inconvenience this is causing you. We do our best to increase the service quality of our app and services on a daily basis and look forward to reaching a resolution very soon. Please check your email for updates. We are working hard to get back to you as quickly as possible. Here to help, and very sorry you experienced this. Tanveer(Customer Success Manager) & The In Cart Upsell Team
May 6, 2021
Keep having issues with the analytics. Customer support states that they are working on "updates". This has been going on for 3ish months, still not fixed. Reached out multiple times and literally got the same response each time as if their response was copy and pasted. Not happy with the support team.
Hello PhatMuscleProject, We are really sad to see that our app didn't live up to your expectations. We understand the frustration and are sorry for the inconveniences this caused you. The issue has since been solved and will be happy to have you back as our customer. We do our best to increase the service quality of our app and services on a daily basis and hope to give our customers the best we can. Benedict and the In Cart Upsell team
Sept. 28, 2020
DONT PURCHASE THIS APP. Their Customer Support was supposed to fix our cart load speed manually as the app was slowing it down and crushing our cart page so that people weren't able to checkout. They assured us that they will install javascript manually which will help it. After their manual "fix" we lost over $4000 in revenue in a few hours!!!
Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app. Our dev team has been emailing you to make sure to get this cleaned up for you, whatever it takes. Can you let us know how things are looking now? I really appreciate it! Here to help, and very sorry you experienced this. Sean (Ops Guru) & The In Cart Upsell Team
Aug. 8, 2018
Couldn't get it to work or do what it was supposed to. Deleted....
Hello! This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner 3 months ago :) You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & Team