In Cart Upsell
In Cart Upsell
Rating
4.9
feedback
999
chart
#599
All reviews
Rating Breakdown
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March 21, 2024
Had been a customer for years on the multiple ecomm stores I own but had one that the app was deactivated. I reached out to support and told them I had no sales, app was deactivated, and was charged monthly. There response was when the theme was changed the app was not installed. NEVER CHANGED THE THEME. Couple hundred dollar lesson.
Hi Coast Guard for Life, We’re sorry that you had this experience with our application. Regarding the sales, we are currently experiencing a bug that causes sales figures to not be reflected in the dashboard for a limited number of merchants; this will be rectified soon. We were able to see that your offers were loaded 24,893 and that merchants clicked 633 times on the offers. So you almost assuredly had generated sales from this activity, but due to the aforementioned issue, they are simply not appearing properly in the dashboard. Regarding the app deactivation issue, we agree that this could be confusing. It does not refer to your subscription, rather it describes whether your offers are displaying or not. In this case, they were not due to a theme conflict. We will edit this pop up for greater clarity. We apologize for the inconvenience and will be reaching out to you directly via email.
Aug. 16, 2023
Terrible application, it doesn't work and the customer service people always respond the same as they are in development
Hi Rs Motor, We’re very sorry you’ve had this experience, our application is undergoing maintenance and we expect to return to full functionality very soon. In the meantime, we will be providing updates on the app dashboard. We will reach out to you once our developers have resolved the issue to provide an update and a discount for the inconvenience.
Aug. 14, 2023
I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, especially knowing the value of every single visitor. Beyond this major glitch, I'd like to highlight that the installation of the app on the theme is far from intuitive. I spent a lot of time figuring out the process, mainly because there's no tutorial provided to guide users. For a paid app, this is simply unacceptable. But the most frustrating point remains the customer service. Every time I've attempted to address the issue, I've been given the same answer: "The issue will be resolved." Two weeks later, I'm still waiting for a solution, while my customers encounter a black screen and my conversion rate plummets drastically. I'm genuinely disappointed and can't recommend this app in its current state. I hope the developer takes this feedback seriously and works swiftly to improve the user experience.
Hi Ecolife, We're so sorry that you've had this experience. The issue you are facing is specific to the Safari browser. When your cart drawer opens it displays a cart overlay screen which should disappear after the drawer is closed. That action works seamlessly for Chrome, Opera, MS Edge, and Firefox events while our offers are being displayed. Debugging an issue like this takes a good amount of time, we recommend that you reach out to your theme developer who can investigate how the cart drawer overlay reacts with Safari compared with other browsers. Regarding the installation flow, we will be implementing an entirely new process for the application which will make this much easier and more intuitive. That said, we do provide helpdocs and offer free onboarding sessions with our customer support team. Again, we’re very sorry for the experience that you’ve had and are committed to making this right. Additionally, while we do recommend that you reach out to your theme developer as the most effective next step, we will continue to investigate the issue on our side and contact you if we are able to resolve it on behalf of the the theme developer.
Jan. 24, 2023
they charge me for an app that doesn't even work properly. they want me to pay a developer to fix their broken app. after being a customer for 2 years, their app breaks, blames my site when it was untouched, and then wanted me to pay a developer to fix the code that is causing their to not work. on a free shopify theme.
Hello to our friends at Aqua Pura Bracelets Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with In Cart Upsell & Cross Sell. I want to extend my sincerest apologies for the negative experience that you had with In Cart Upsell & Cross Sell app. We are bummed to hear that the app did not work perfectly on your store. As communicated over the email, we did thorough testing and our developers were able to confirm that the issue is not emanating from our app. We also sent you a screenshot that you can send over to the theme developers to further troubleshoot the issue. We are not asking you to hire external developers, but rather asking you to reach out to the developer of your theme who we think is the best person to look into the issue. Please be assured that we are 100% committed to providing you with exceptional service. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. Regards, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Oct. 27, 2021
UPDATE 10/26/21: Had to change from 4 to 1 star. The bug we reported earlier was not totally resolved and our upsell offers display as a glitched mess 50%-70% of the time in our customer carts. We've now been working to have this resolved for two months with no fix in sight. Every week support asks me to see if the problem has been fixed, and every week I spend 5-10 minutes testing and then reporting that nothing has changed. At this point I don't believe they are updating code, but rather just pushing a "refresh button" within the app that is supposed to resolve this seemingly common glitch. I do know our friends who referred us to this app run into this bug periodically, but have had less issues resolving it. This is not helping sales, but quite the contrary. If it isn't solved within the week, we're going to look for another solution. INITIAL REVIEW: This app is still fairly new to our shop, but overall we're happy with it. We had a bug with our cart, but customer support was all over it and worked to resolve it quickly. If we can see that the app is doing a solid job increasing our average order value we'll update to 5-stars.
Hello, friends at Westside Love Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. -Jevon & The In Cart Upsell Support Team
Aug. 8, 2021
Unresponsive support. Emailed a few times, and just stopped hearing back despite repeated follow ups. I cannot trust an app in my store that has unresponsive support, and I don't recommend anyone else does either.
Hey Karity, Jevon here, Operations Manager at In Cart Upsell. I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration of not having properly communicated by the team on the issue and for that, I want to apologize. Our team is already working on your issue. They are trying to get it fixed at the earliest and also need to make some changes in your theme for that waiting for your confirmation. I want to get that clear for you as soon as possible. At In Cart Upsell, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We do our best to guide each of our representatives on how to properly handle our customers’ issues. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Jevon & In Cart Upsell Support Team
Aug. 5, 2021
Not good app. when i want to remove it and asked for help from developer to remove code from my theme, he said manage it yourself. i cleraly informed i am not a developer while downloading the app - at that time you said you will help but now wont since the app is not working for me.
Hey Belora, Tanveer this side, Customer Success Manager. Thanks for raising your concern. And I want to apologize for the confusion that happens here. I wanted to clarify we are not injecting any of our code into Shopify themes. So, I would really want to help you out if I know the cause of your dissatisfaction. I want to apologize for the experience that you faced while using the app. This issue has never happened before with any of our clients. we will be happy to have a screen-sharing call with you and walk you through everything in detail if you are still facing any issues. Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience. Tanveer & In Cart Upsell Support Team
July 13, 2021
I installed this app on my Shopify store. You can display offers with triggers but there is also the option 'broad' which means no trigger. If this one is enabled, all the rest triggers stop working. I contacted support many times and they do not respond to me for 3 weeks already. Very disapointed.
Hello, Blitz (TM) Thank you for your feedback. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app. We fully understand your frustration with this rare issue and can assure you that we are working to resolve this quickly. We are very sorry for the inconvenience this is causing you. We do our best to increase the service quality of our app and services on a daily basis and look forward to reaching a resolution very soon. Please check your email for updates. We are working hard to get back to you as quickly as possible. Here to help, and very sorry you experienced this. Tanveer(Customer Success Manager) & The In Cart Upsell Team
May 19, 2021
5/19/21 - App is still not working. It does respond to the vendor based rules. Such a disappointment. This app stopped working correctly after testing their new Ai Autosuggest. I emailed support several days ago to let them know the app was no longer responding to the vendor based rules. They have not corrected the errors and they have stopped responding to emails.
Hi Whiskey N Biscuits, We fully understand the frustration for the lack of communication over the weekends. The issue had actually been resolved, All previously disabled features were enabled and all offers are working as expected. Check your email for the latest updates on this issue. Benedict & In Cart Upsell team
May 6, 2021
Keep having issues with the analytics. Customer support states that they are working on "updates". This has been going on for 3ish months, still not fixed. Reached out multiple times and literally got the same response each time as if their response was copy and pasted. Not happy with the support team.
Hello PhatMuscleProject, We are really sad to see that our app didn't live up to your expectations. We understand the frustration and are sorry for the inconveniences this caused you. The issue has since been solved and will be happy to have you back as our customer. We do our best to increase the service quality of our app and services on a daily basis and hope to give our customers the best we can. Benedict and the In Cart Upsell team
Feb. 24, 2021
VERY EXPENSIVE FOR JUST ONE UPSELL. They do not have other options in terms of display popup. Their automatic setup is completely TRASH. Never worked and I do not know how to do it manually. So just setting up a popup every time have to contact their support team?
We have gathered some information and it seems that this review is suspected to be foul play by our competitors. The store has been posting negative reviews of similar nature in other apps within Shopify, and possibly under a different store name previously. We have contacted Shopify support to report on the possible abuse of the review system by the store. In Cart Upsell's support team is available 24/7 to assist our users with any issues faced, please let write in to us through [email protected] - and we will gladly assist you with the setup or anything else!
April 2, 2021
sorry about the bad review, but after the update it doesent work in our Shop. The Offers are not shown anymore. The support is great, fast and very friendly, but the app didnt work (for us), we deinstalled it now :-(
Hello to our friends from PicArt Thanks for leaving this awesome review! We appreciate your support, don't hesitate to reach out to us with any more queries you may have :-) -Melissa & the In Cart Upsell Support Team
Sept. 28, 2020
DONT PURCHASE THIS APP. Their Customer Support was supposed to fix our cart load speed manually as the app was slowing it down and crushing our cart page so that people weren't able to checkout. They assured us that they will install javascript manually which will help it. After their manual "fix" we lost over $4000 in revenue in a few hours!!!
Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app. Our dev team has been emailing you to make sure to get this cleaned up for you, whatever it takes. Can you let us know how things are looking now? I really appreciate it! Here to help, and very sorry you experienced this. Sean (Ops Guru) & The In Cart Upsell Team
Sept. 17, 2020
This app he's very good, but now iWhen i want to download this app he say me this page is not found, and i try a lot of time and don't working
Hello! I am very sorry about the experience here. This is VERY rare to happen with our app... we are looking into it right now - our support and dev teams are emailing you directly now to fix it! Thanks very much for letting us know. We want your experience with our app to be awesome 100% of the time. Sean & The In Cart Upsell Support Team
Sept. 9, 2020
Seems like it should be simple to install, but never showed up live on my site. limited functionality. NO SUPPORT WHATSOVER! I waited 24 hours, but nothing.
Hello! I show that you emailed us a support request yesterday, and we replied IN 15 MINUTES to your request, asking you to please give us your Shopify Store URL so we could fix it for you asap... Perhaps our reply email went to your junk mail? Please review your records, I also emailed you directly... Please reply and help us get this resolved. Thanks SO much. We truly DID email you back in 15 minutes when you emailed us... but we never heard back from you after that... Sean & The In Cart Upsell Team
July 16, 2020
Do not take this application. Do not use it, you will waste your time and your money, they are very slow !
Hello friends at Fruisst! This is Melissa, one of the Success Managers with In Cart Upsell. I am extremely sorry about that! I and my team reviewed your ticket and we can get your offer showing for you in no time! This happens for some themes especially when they are updated -- please let us know how we can rectify this issue? We want to ensure our customers are fully satisfied with our app. Even one 1-star reviews really hurts our rating on the app store :-( Sounds like we owe you a full refund… Again please let me know what we can do to convince you to either remove your review that you left here, or change it to 5 stars? I would REALLY appreciate it!! -Melissa & the In Cart Upsell Support Team
May 6, 2020
Do not trust these people i choose the free plan to try out the app i decided i did not need the app at that moment so i decided to uninstall it and they charged me a "usage fee" on a free plan. This has to be illegal somehow. daylight robbery.
Hello! We would never charge someone who doesn't WANT to be charged. HAPPY to credit this back asap. I've emailed you directly to get it resolved. Please reply and we'll get you taken care of right away! Thanks :) Sean & The In Cart Upsell Support Team
Aug. 8, 2018
Couldn't get it to work or do what it was supposed to. Deleted....
Hello! This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner 3 months ago :) You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & Team
Nov. 26, 2017
I paid for this app $39.99/month for two months before realizing it wasn't even working on my site. Two thumbs down!
Hello! This is Sean, the Customer Success Manager for In Cart Upsell. We took over this app from the previous owner 3 months ago :) You left a negative review for In Cart Upsell a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & Team