inkFrog for eBay

Sept. 14, 2018

Worst app ever. Unless you want to get kicked off eBay for having to cancel orders and pay your employees hours upon hours to correct inventory that it messed up do not use. This app costed me thousands before I realized it and support is terrible. I would give it a negative one if I could.

Aug. 29, 2018

InkFrog is a terrible platform to use. I have been a user since 2014 (4 years, because I couldn't find anything else 'better') and have had many problems with them. Today, we discovered that thousands of our listing profiles were erased by InkFrog because of an 'update' and that the 'information is not retrievable'. They expect us to rebuild 4 years of listing profiles because of an internal update. We are looking for another provider now, I wouldn't suggest InkFrog to my worst enemy. They are beyond terrible, have extremely poor customer service, and the program is glitchy and slow. We have over 10,000 listings on eBay Motors and they ALL lost years worth of compatibility profiles. I would never recommend InkFrog to anyone.

Aug. 13, 2018

Using this software has been the worst experience I've had with Shopify. I wouldn't recommend it to anyone. It would make changes that I had set to not be changed. Support was rude and unhelpful.

July 27, 2018

I wish it was easier to reach tech support. The app has many glitches and tech support is impossible to get a hold of. I scheduled a call with them. Waiting on the line for 20 minutes and no one connected.

March 5, 2018

Very fast to respond to emails however they don't take the time to understand the real issues despite detailed information were provided along with screenshots. No telephone support. No clear instruction on how to run the start. It effects the Ebay selling limits which cause quite a major loss in sales. It does not sync all the SKUs from Shopify to Ebay. It does not sync properly price changes from Shopify to Ebay. It does not sync properly variations changes from Shopify to Ebay.

Oct. 12, 2017

Ridiculous to setup if you have thousands of SKUs.

Sept. 19, 2017

Yet another miss by these people (thought we'd give them one more try). The theory is good, however reality is different. Sync issues, errors, missing deadlines for eBay updates and policy changes, etc., etc. As someone else so aptly noted, NO SUPPORT.

Aug. 11, 2017

This platform is really needed by us sellers but with sync issues, support staff ill equipped to deal with problems, and today 35+% of my items have wrong pictures and incorrect titles and information for no reason at all, even though my shopify store has never had this issue. The support staff told me to go through by hand and fix all the listings.... 1300+ listings to go through. Not sure what to do if they can not fix I will be getting rid of the service and requesting refund of ebay fees as this occurred during the last listing of my library and never has happened before. 125+ dollars in ebay fees down the tube because ending all of them early and re-listing makes more sense then fixing by hand over the next 4-5 days. Honestly we have had nothing but issues the only upside is the inventory control across the two.

Dec. 8, 2018

At this point if I could give this app a zero I would. I have paid for this app for quite a few months now. I received an email out of the blue stating that my trial had run out and that my account was being downgraded to a free account. At first I thought it was some type of mistake until I realized that they canceled me so that I will now have to pay $29 a month instead of the $18 that I was previously paying for the same service. No warning, nothing. This is just bad business. Don't waist your time. Find a app that is loyal to it's customers.

Oct. 1, 2017

I am very happy with this app 99% of the time, and the other 1% of the time it drives me nuts ! I should start by saying that when I signed up, it was the only app I could find which would take products from Shopify into E-Bay, and then take the orders from E-Bay back into Shopify, and do all that at the price which a small business could tolerate. So thumbs up on that. The set-up process was quite onerous, not because Inkfrog is difficult or obtuse, but because there is a 'best practice' way to operate Inkfrog to give yourself the minimum of problems. If you follow that method, then life begins to settle down, if not, stand by for a bumpy ride. I strongly recommend taking advantage of the offer of a call with an Inkfrog support representative before you get too deep into the software. I did this perhaps a little bit later than I should of, and did it because I kept having problems with products not syncing properly, wrong photo's being uploaded, prices being changed etc. I had to do something about these problems because as anyone selling on E-Bay knows, you are on a very short leash. I follow the Inkfrog best practice to the letter now, and the problems are very much reduced. There is still the occasional blip, however whether the issue is within Inkfrog, or because E-Bay or Shopify have changed something, is generally impossible to tell. I have found the Inkfrog support team to respond very quickly on the whole, I have never been left without a solution, and generally the solution is there within a couple of hours. However, what I have rarely been able to find out, is why the problem occurred in the first place. This is really important to know in my view, because if the problem is my own process, I want to know about it so I can prevent further issues. Aside from the occasional unexplained glitch, my main gripes about the software would be that in order to avoid sync problems, every time a new product or products is created in Shopify, Inkfrog will not pick that up unless the product download file is rebuilt from scratch. This is an automated process, but if you have products into the thousands, this can take a while to do. The other main issue is that for existing products on Shopify, if you amend the photo's, these are not automatically updated in E-Bay. I believe the Inkfrog team are working on that feature though. So, in my view, for the money, there is no better app that will do all that it does, but be prepared to put a lot of work in to getting it working for you properly. I would also say that I am not 100% comfortable that I can 'ignore' Inkfrog and let it work in the background, errors do still occur, and you would be wise to log in and check for anomalies on a daily basis. UPDATE OCTOBER 2017 - I have been having various issues with synchornising information between Shopify, Inkfrog and E-Bay. It has been well over a week now and despite reporting the issue on THREE seperate occasions, nobody from Inkfrog has bothered to reply at all. Basically, less than a third of E-Bay orders are being pushed into Shopify by Inkfrog, so Shopify inventory is out of sync until I do it manually. I have also had intermittent issues with dispatch information not being pulled from Shopify into E-Bay. I don't know whether I am being ignored by Inkfrog, or there is a much bigger issue at play such as the support team being disbanded perhaps. Either way, if my recent experience is anything to go by, then the support provided is zero, which is not what I pay $29 per month for. I have revised my view of Inkfrog from being optimistic about the software, to ready to move on to a different solution due to persistent poor support where elementary features of the software are not working as they should.

May 21, 2017

Doesn't stay synced. Buggy and slow if you have many items. Customer service not very helpful.

April 24, 2017

Works OK to sync Shopify to Ebay, but if you want to add another store like Amazon in the mix its a nightmare, they have NO chat or phone support. Every time I try to email a list of questions, it takes between 4 and 12 hours and they only answer one question, then its another day shot waiting for a 2nd response. Looking for a different company that has better support if they cant help soon.

July 17, 2017

I've been using inkfrog for nearly 2 years now and for the most part it's been really good. It generally keeps the inventory synced up regularly and the support staff are fast to assist (usually have issues resolved in 12 hours or so) however the software can be terribly unreliable when it comes to syncing orders from ebay to shopify which is a real pain. It results in a lot of lost time have to double check that everything is synced up and occasionally results in orders not being sent out when they should. The staff have done their best to assist but have advised me it's not something that will be fixed as it occurs for a multitude of reasons. EDIT: Downgraded to 1 star due to the software becoming increasingly worse and costing our business money and reputation.

Nov. 14, 2016

Would not import anywhere near the entire catalog of products. Would always stop around the 80-something number. Tried every setting and could not import any more. Very frustrating!

June 2, 2016

Does not work. It got stuck on 558 of 561 items to upload to eBay which was very disappointing. Apps needs more work.

Oct. 10, 2015

They will took all your Customers info, Also PLEASE NOTE THIS APP ONLY CREATE A LISTING TO EBAY AND WON'T SYNC IT WITH YOUR SHOPIFY STORE, ALSO WHEN YOU CREATE A LISTING FOR EBAY, IT WON'T CREATE THAT LISTING INTO YOUR SHOPIFY STORE, SO THERE IS NO REASON TO PAY FOR AN APP TO DO NOTHING!!

July 16, 2019

The update this past year has rendered Inkfrog completely useless to Ebay Motors sellers. There are so many bugs and fixes that need tending to, it literally made listing on ebay more of a hassle than helping us.

Feb. 16, 2015

UPDATE: This app is NOT READY for debut & it is free because you are the test group. There are many issues which have been very costly to our small business. Shopify has verified that our issues stem from inkFrog. I also have no app conflicts. While Greg worked quickly to address a few issues (for that effort I would give him 5 stars), there are just so many problems appearing at unexpected times. This app changed my Shopify inventory throughout many items in my shop (not through sales or even items we sold on eBay!). We oversold items & have had to recount thousands of pieces of inventory, since Shopify is our "master record." It also changes my eBay pricing whenever I sync inventory. And, my shop settings on inkFrog are changing without me touching them! There are many more issues within the app, and I would not recommend you try this unless you have less than 10 SKU's that you could easily manage. When you agree to this app, you must have record of inventory elsewhere or you will be counting into the wee hours of the morning to save your business & avoid disaster! ORIGINAL: LOVE! Genius! Works great, easier to use than eBay & makes your listings look great. Love how it shows product suggestions for the customer to help build your sale. Instantly increase your brand footprint in minutes. Please make one for Amazon!