Inkthreadable: Print on Demand

Jan. 7, 2022

Their customer service let both us and the charity we were raising money for down badly. Badly let us down with a Christmas order. For a business that is B2B, they do not understand their customers’ needs at all - that or they just do not care about them! Ordered some t-shirts on 3rd Dec, they had not arrived by 16th so chased them up as we needed to get them and post them out to our customers. We were also raising money for a charity with the sales, so it was urgent we got them in time to post them out in time for Christmas for both our sakes and the charities sake. Spoke to customer services on the morning of 17th who advised that there was a problem with a small section of the order, and they were reprinting it. I advised that section was not important, and they offered to post out the section that was ready that day so we could begin processing it. Spoke to them again later that day and they said they had not gone yet but they would def go that day or on Sat 18th at the latest. Stressed again and again how important it was that they went out so we could post them out to our customers in time for Christmas. I was then furious to find out they still had it in the factory on Monday. We did not get it until Wednesday 22nd which was too late to get it out to our customers. We were left looking stupid as we promised customers the goods were on their way over the weekend (because that’s what Inkthreadble had told us), out of pocket giving refunds and not able to give the charity the money we promised them. We complained and requested a refund. They apologised for the confusion and have given a 25% refund. This is not good enough. There was no 'confusion' with the order. They lied to us on 3 occasions. They had 3 chances to put things right and they have not. A testament of a good company is how they deal with things when they go wrong and how they look after their customers. Inkthreadble lied to us and looked after themselves rather than looking after their customers. They keep saying their delivery time scales are just estimates and using that as an excuse. That I can understand, the lies on the phone, I cannot. If they had posted the part of the order that was complete on the Friday or if they had given us a refund so we could still support the charity, I would have happily stayed with them as a customer. However, their awful B2B service in this case has forced us to leave. I would advise anyone else to stay clear if you value your own businesses good reputation.

Jan. 4, 2022

The started off well but terrible over the Christmas period, caused my store terrible damage with poor reviews, followed by no attempt to make up for it but to send you an empty sorry message. I still got orders in production placed in early December. Customers waiting for Christmas presents in early Jan. So you can imagine the effect that has on Amazon or Etsy store reviews. Stay clear is my advice.

Aug. 21, 2020

I really wouldn't recommend anyone to use this company! every order we have placed we have had problems, first couple of orders 2 of our customers had to wait over a month to be shipped 1 customer had then wanted a refund because it was taking so long. We had an order for 500ml water bottle, when it arrived the print was crooked a replacement was sent but even then the colour on it was off. They are just 2 examples of many. I feel like there is no care put into orders, if you value your company's reputation i would advise not to use Inkthreadable

Feb. 8, 2020

a minute ago-Edit Very poor service, teeshirts often printed wrong and have to be redone, so the 3-5 days is not correct. They do not notify you that they printed your teeshirt wrong they just add extra days. I have a customer who has waited 12 days for a tee which was 5-10 days delivery the item has not been delivered now were told 30 days for a refund when it should of been delivered after ten. Had to order a replacement which will now take another 5+ days to send as they are going to make mistakes again for sure. Very Disappointed. THEY DO NOT CARE ABOUT YOUR CUSTOMERS ONLY THEMSELVES

April 8, 2019

Ok in the start, but so many things wrong now. Integration doesn't fullfill the orders. In most cases they have the items in stock. Some mockup images are low in quality.

Jan. 13, 2019

100% of orders have been delayed by 1-2 weeks. Irritating UX at times especially when uploading an alternative colour design on multiple colour t-shirts. Every customer has emailed me asking where their order is, now as a brand new company, I have no trust and it's inkthredables fault. Believe me, I was so excited to use these guys and give them a great rating for a UK company, but they let themselves down. The chat team are mostly nice though, Liam being the most caring.

Aug. 27, 2018

The worst print on demand company. Received an order from a customer, made payment instantly. Shipping status did not change for over a week. Followed up with an email, no reply. Called and got an answering machine. When I finally spoke to someone they said that the top was out of stock and they wouldn't get the top back in stock for 2 weeks. No emails received prior to informing me of this. Reassured they would send out to the customer on the 14th August. I have just received a refund into my bank on the 26th August with no explanation. Made my business look completely unprofessional and a customer lost.

July 12, 2018

initially, I was impressed with the Inkthreadable app, the production and delivery SLA's given on their website and the range of items it offers. However, I started a phase of testing things started to go bad. I first set up a whole bunch of products that I wanted to sell and then went through the process of placing a test order, for a couple of reasons: 1. I wanted to check the quality of the goods I had chosen and the quality of the printing. 2. I wanted to test that Inkthreadable could stand up to their production and delivery SLA's. Firstly the production SLA on their website states 3-5 business days my items were completed and shipped in 7 business days so in total 9 days from when I initially placed the order. Then the order took another 2 days to be delivered meaning that from the point an order was placed to the time it arrived at my address was 11 days. Sadly for me, this is simply not good enough, as a small business owner, if I put this kind of service into use on my shop, I would fully expect to receive bad reviews left, right and centre. The next problem is with what was delivered, the packing slip was poorly printed in places it was overloaded with ink and in others, there was no ink at all! Not a very professional look, in my opinion. Finally, there was the quality of the garments, the actual clothing was pretty much as I expected it to be (good) however the printing, looked rushed to the point fibres from the garments appeared to be poking through the prints. All in all, I'd have to say I wouldn't trust Inkthreadable to produce and ship my orders for me.

July 11, 2018

Worst dropshipping service ever. Every now and then they are printing 1 t-shirt for 2-3 weeks. Support is always responding with a bs about quality control fail. If you value your clients time, then don't bother installing this app. And I've used them for more than a year, so this is a constant problem. There are plenty of dropshipping services that are much much better.

May 17, 2018

We chose Inkthreadable as we were keen to use a UK based supplier. However, we experienced numerous issues with quality, errors in fulfilment and poor customer service. Whilst customer service is prompt, you are left with the distinct impression they do not really care – or do anything meaningful to help. Christmas was a particular low point as they failed to meet their own delivery guidelines. Promised service improvements never materialised – and we have now closed our account having decided it is simply too risky to place the reputation of our fledgling online business in this company.

April 27, 2018

A real shame being a uk company but far too expensive, £9 for a mug, I'd need to sell them at £15 to make it worth while, a test purchase done and blemishes in the finish, not good enough for a £9 mug!

Feb. 10, 2018

The products look great on screen but just try to get them working and that's where everything falls apart. A huge number of products simply don't transfer over to Shopify (for no discernable reason). I got in touch with the support team via the chat box on their website and was (eventually) told they'd run some tests but they haven't responded to me since. And that's not to mention the testers I ordered only to receive an email that they couldn't print some of the colours they offered. It would've been nice to switch to a supplier with more choice available but I wouldn't trust Inkthreadable for a second with a customer order.

Dec. 25, 2017

Really massive shame that this company couldn't live up to their promises. It has all the right ideas and had everything i wanted... printing, dropshipping, tags, packing slips etc but when it come down to it...it was the complete opposite. Deliveries up to 3 weeks, no customer interaction, the printing itself was almost see through it was that cheap and poorly done. I used them and had to stop immediately as they are damaging to a reputation. I was promised constantly that my clothing was being made as a priority but it was painfully obvious they just didn't have the stock...and when they finally did..they produced really terrible printing. Avoid completely if you want to maintain any sort of customer satisfaction and trust

Dec. 21, 2017

Honestly I could just copy and paste the previous 1 star review. Flabberghastingly bad. Its such a shame as I wanted to support a UK based business that integrated with Shopify. I continuously have to chase my orders, they are nearly always late. Their stock keeps changing so I'll have a shirt or something in my shop then an email saying this has been discontinued etc, I feel that the item should have a like for like replacement so that when orders come through I don't have to recreate everything because they decided to replace it. I also had to make slight changes to my designs, there is no way of doing this efficiently without having to delete its recreate it and re-upload it. The worst thing is, when you complain you get a canned "we are sorry and we take your feedback on board" response. I have had problems with them on around 70% of orders made this year which is a nightmare for me. Sometimes they offer me a discount or a refund - recently they offered me a refund on an item and then never actually actioned it, so I've had to chase the refund. I wish wish wish there was an alternative in Europe.

Dec. 15, 2017

I wish I could give the company zero stars. They were a nightmare to deal with. Their shipping times are never on time and they always give the same reasons about delays. I really wanted to go with Inkthreadable as they are in the UK, but I have unhappy customers and have undergone a lot of stress chasing after them when their shipping times are massively late. I do not recommend them.

Aug. 17, 2018

Sucks!!!!!! It's a hit and miss using their print fulfillment service. Their customer service team are commendable and always get back on time but the whole fulfillment service is just a letdown and disappointing. Print quality is so-so compared to other DTG providers I tried which much better. Had a missing order that didn't arrived, the team agreed to arrange for order replacement and re-delivery but after 4 weeks, nothing came. Recommend for any new startups or brands to look elsewhere if you just starting up your small business or you may end up dealing with order issues with your customers.

July 15, 2017

What a pain in the a**!!! Now, i got on to inkthreadible as they have the biggest selection of products and color variations available. However lets review some facts real fast: Product selection: best in Europe Mockups: mostly S**T! (bad digital models mostly, bad resolution) Printing quality: quite ok for cotton products, horrible on polyester (color distortion from Heat during print process App: pain in the a** - you can't even name the products for better overview and only create new, instead of edit. Production time: don't expect it to be 2 weeks - expect it to be 14 business days! Payment: sometimes it´s working, sometime not :P Bottom line: if you ONLY need simple shirts, go somewhere else. if you need more, better plan in some extra hours.

June 12, 2017

System itself is at 4/5, Customer Service is fast and always available, although not always problem solving orientated 3/4. Product portfolio 4/5, process time 3/5, unfortunatly currently the software does not tell you if stock is available or not. So far 75% of my orders involved products out of stock and I had to get back to customers and find alternatives. The team is working on developing the IT to include out of stock information, but currently this really is a show-stealer. Whitout this component in the future, the fulfillment is not really saving time and work. So unfortunatly, at the moment only 2/5. EDIT: I just had to uninstall the App. Unfortunatly we had too many returns and quality issues. Labels were not printed as agreed, prints were not centered and either to much left or right, or to low, wrong sizes were sent, sometimes with packaging slip - sometimes without and and and. It is just not a reliable service (stock availability asweel... see above) and we can currently not use it and pass these problems on to our customers. The team is always helpfull and available, but overall deliverytime from the UK to Germany is far too long (sometimes 10-14 days) The system is developing fast and it is visible the team is trying, it is just not at a usable point yet. perhaps we will retry in a year or two, currently it is costing us money, time and unhappy customers.