Inkthreadable: Print on Demand
All reviews
Used for years but recently have had very poor quality frames and lack of accountability with the issues and refusing to package better as “other people don’t have this issue”… Also have experienced a lack of accountability for their system errors and issuing refunds for damaged or poor quality orders. A great shame as they have a good customer service team and good pricing but just starting to not be worth it.
We really appreciate your custom for so many year and are sorry you've recently had some bad experiences with the frames. Despite not hearing this complaint often we are actively working on improved packaging that should be launched next month. We appreciate the comments about the support and pricing and hope that this delivery improvement gets you back to the service your customers expect.
I used these guys for around a year. I really wanted to like them, as a UK based print on demand supplier. In fairness, the print quality on some T-shirts was pretty good. The app, payments etc.. was all very simple to use. The issue was always delivery speed - which was hopeless. They always promise that orders will be dispatched within 3-5 business days. Whilst I had a few that went in that time, the vast majority went way past that. in fact I had some orders waiting A MONTH before they were shipped. This is isn't acceptable, and damaged our business. Thankfully I'm now in the position where I can buy in stock in bulk, so no longer need to use Inkthreadable or a print on demand supplier. Would I recommend these guys, unfortunately, no, I wouldn't. Not until they speed up their production process significantly.
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