Rating

4.8

feedback

537

Reviews

chart

#172

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    22%
  • Less than a month
    18%
  • Less than a year
    38%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by team members like Julie, Ricky, and Ocean. Customers appreciate the quick responses, helpful guidance, and efficient problem-solving. The app itself is described as easy to use, reliable, and effective in connecting social media accounts to websites. Users also highlight the customization options and the seamless integration with Instagram. However, there are a few negative reviews mentioning occasional disconnections and limitations in terms of appearance and functionality. Some users also expressed concerns about delayed responses to emails and the need for improvements in ADA compliance.

Highlights

Positive customer support and quick responses
Ease of use and reliability
Customization options and seamless integration with Instagram
Occasional disconnections and limitations in appearance/functionality
Concerns about delayed responses to emails and ADA compliance

Rating Breakdown

  • 5
    93% (501 ratings)
  • 4
    5% (26 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 99% (531)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 29, 2026

Julie fixed our problem in a swift manner and the support system was good.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 26, 2026

Excellent customer support and great app. Had to work at it a bit to get it set up properly after I missed a step. Ricky took care of us though with screenshots walking us through how to fix it. Love the app so far.

Using app

About 20 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

March 19, 2026

Julie for Socialwidget helped me with everything highly reccomended, thanks for you help 5 stars....

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2026

Très bonne application, merci à Ricky qui m'a aidé sur mon problème d'affichage. Très courtois et rapide !

Using app

About 1 year

Total reviews

4

Average rating

4.5

1 / 5 Share

Feb. 20, 2026

Shoddy, frequently disconnects

Store

Apelila

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, We’re truly sorry for how frustrating this experience has been, and we completely understand how disappointing it must have felt. Running into issues like this can be incredibly discouraging, especially when you’re just trying to get things working, and we sincerely apologize for the time and effort this has cost you. We’ve sent you a detailed update via email explaining what’s been happening, and we kindly ask you to check your inbox (and spam folder, just in case). We genuinely want to make sure you have all the information and support you need. To share a bit more context here: the disconnections you encountered are related to authentication token expirations from a third-party API. These can occur for reasons outside of our direct control, such as security updates, API limitations, or unexpected token resets. Unfortunately, this tends to happen more often with Personal accounts, which are inherently less stable when connected through these APIs. We know that explanations don’t erase the frustration you experienced, and we’re truly sorry you had to go through this. Please reply to our email, our team is ready and eager to help you move forward and find the best possible solution for your account. Thank you for giving us the opportunity to support you. Kind regards, SocialWidget team

All reviews

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