Socialwidget ‑ Instagram Feed

Hi there, We’re sorry to hear about your experience and understand your concern. Upon checking on your case, we noticed your account was never connected and no widget was ever published. That means our app did not add any code to your storefront. After uninstall, we also have no access or ability to remove or modify anything on your store. Upon further checking, to ensure full accuracy, our team also reviewed your current store and found that the scripts in question are likely coming from another app, as explained in our previous response, not from our app. We’ve also sent you a detailed explanation via email. Please kindly check your inbox (and spam folder), as it outlines everything step by step and should help clarify the situation. If you have any further questions or would like us to review anything specific, we’re here to help. Thank you.

Hi there, We’re truly sorry for how frustrating this experience has been, and we completely understand how disappointing it must have felt. Running into issues like this can be incredibly discouraging, especially when you’re just trying to get things working, and we sincerely apologize for the time and effort this has cost you. We’ve sent you a detailed update via email explaining what’s been happening, and we kindly ask you to check your inbox (and spam folder, just in case). We genuinely want to make sure you have all the information and support you need. To share a bit more context here: the disconnections you encountered are related to authentication token expirations from a third-party API. These can occur for reasons outside of our direct control, such as security updates, API limitations, or unexpected token resets. Unfortunately, this tends to happen more often with Personal accounts, which are inherently less stable when connected through these APIs. We know that explanations don’t erase the frustration you experienced, and we’re truly sorry you had to go through this. Please reply to our email, our team is ready and eager to help you move forward and find the best possible solution for your account. Thank you for giving us the opportunity to support you. Kind regards, SocialWidget team

Hi there, We’re truly sorry for the frustrating experience you had with our app. This definitely isn’t the experience we want for our users. Our team has already sent you a follow-up email to help fix the Instagram connection issue and guide you through the correct setup. Please kindly check your inbox (and spam folder just in case) for our message, we’re ready to assist you right away. We sincerely appreciate your patience and the chance to make this right for you. Best regards, SocialWidget team