Socialwidget ‑ Instagram Feed

Hi there, We’re sorry to hear about your experience and understand your concern. Upon checking on your case, we noticed your account was never connected and no widget was ever published. That means our app did not add any code to your storefront. After uninstall, we also have no access or ability to remove or modify anything on your store. Upon further checking, to ensure full accuracy, our team also reviewed your current store and found that the scripts in question are likely coming from another app, as explained in our previous response, not from our app. We’ve also sent you a detailed explanation via email. Please kindly check your inbox (and spam folder), as it outlines everything step by step and should help clarify the situation. If you have any further questions or would like us to review anything specific, we’re here to help. Thank you.

Hi there, We’re truly sorry for how frustrating this experience has been, and we completely understand how disappointing it must have felt. Running into issues like this can be incredibly discouraging, especially when you’re just trying to get things working, and we sincerely apologize for the time and effort this has cost you. We’ve sent you a detailed update via email explaining what’s been happening, and we kindly ask you to check your inbox (and spam folder, just in case). We genuinely want to make sure you have all the information and support you need. To share a bit more context here: the disconnections you encountered are related to authentication token expirations from a third-party API. These can occur for reasons outside of our direct control, such as security updates, API limitations, or unexpected token resets. Unfortunately, this tends to happen more often with Personal accounts, which are inherently less stable when connected through these APIs. We know that explanations don’t erase the frustration you experienced, and we’re truly sorry you had to go through this. Please reply to our email, our team is ready and eager to help you move forward and find the best possible solution for your account. Thank you for giving us the opportunity to support you. Kind regards, SocialWidget team

Hi there, We’re truly sorry for the frustrating experience you had with our app. This definitely isn’t the experience we want for our users. Our team has already sent you a follow-up email to help fix the Instagram connection issue and guide you through the correct setup. Please kindly check your inbox (and spam folder just in case) for our message, we’re ready to assist you right away. We sincerely appreciate your patience and the chance to make this right for you. Best regards, SocialWidget team

Hi Q by QS team, This is Rachel from Instagram Feed, Story & TikTok team. On behalf of the team, we truly appreciate your feedback. As per carefully checking, allow me to clarify that we actually do not have the function to get the tagged products (from Instagram) and sync them to your site because there is no API returned by Instagram to do that. We do understand our user's requirements, and would love them to enjoy our Socialwidget the most. That is why we developed the "Tag Product" function. Instead of getting the tagged from Instagram (but API Instagram does not allow), you will need to work manually on the app. The ultimate goal is to have those tagged products appear on the Instagram feed (on the website) that will meet your first requirement. Additionally, we sincerely apologize for the issue that the widget was not showing on your storefront. Since the app had been removed from your Shopfiy, we could not investigate the root causes. However, I believe it may require some extra codes (if there is the custom page). Our team is willing to standby and assist if you meet any problems and can bring the most experience for our users. The app still includes many useful features for merchants. I honestly wish you had given us more time to experience before this rating. We value and respect your feedback. We are hoping for your reconsiderations. More than anyone, I completely understand your sharing, and hopefully I will have the opportunity to provide my best assistance. I am looking forwards to hearing from you. Rachel OneCommerce