Instafeed ‑ Instagram Feed
Show Insta posts, Reels & UGC as shoppable videos and...
Rating
4.9
feedback
1,466
chart
#172
All reviews
Review RSS Feed
Dec. 4, 2023
Great support team. Inês helped me with my issue quickly and efficiently.
Hello AKC Apparel, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need help again don't hesitate to reach out. Wishing you all the best!
Dec. 1, 2023
Solved our issue in minutes, Thank you!!!
Hello Grip Support Store, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need assistance again don't hesitate to reach out. Best wishes!
Nov. 30, 2023
Hello VERÓNIKA PAGÁN, thank you so much for this 5 star review. Best wishes!
Nov. 29, 2023
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did. Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts. They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines. As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation. However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs. We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have. Best regards, Instafeed team
Nov. 28, 2023
Ich habe den kostenlosen Plan und bin sehr zufrieden ab und an muss ich Ihn aktualisieren, dass er wieder funktioniert
Hallo Biker-Shirts, Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen! Wir schätzen Ihr Feedback sehr. Bezüglich des Updates Ihres Kontos ist es wahrscheinlich aufgrund kürzlicher Änderungen in Ihrem Instagram-Konto erforderlich. Wir legen großen Wert auf Sicherheit und erfordern daher ein Update für Instafeed in solchen Fällen. Wenn Sie Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, unser Support-Team zu kontaktieren. Wir sind hier, um zu helfen! Ich wünsche Ihnen einen wunderbaren Tag!
Nov. 27, 2023
Super easy to install, and it looks awesome on our website: https://wain.cr. Support was very much available, although again, it is really easy to setup and serves its purpose with plenty pluses. Looking forward to upgrade soon! Cheers!
Hello Wain.cr, thank you so much for this kind review! We're delighted to hear that you enjoyed our app and the experience with our support. If you ever need assistance again or if have any questions about our plans don't hesitate to reach out. Wishing you all the best!
Nov. 26, 2023
Hello LECSA SPECIALTY SNACKS, thank you so much for this 5 star review. Best wishes!
Nov. 22, 2023
Great app, works as expected. The only thing better than the app is the support.:)
Hello activé FiberShake, thank you so much for this kind review :) We're delighted to hear that you enjoyed our app and the experience with our support. If you ever need assistance again don't hesitate to reach out. Wishing you all the best!
Nov. 22, 2023
Fantastic customer service and quick response times from the support team. The app works perfectly and looks great on our site!
Hello BakeClub, thank you so much for leaving us this 5 star review! We are thrilled to hear that you are happy with our app and support. Feel free to contact us anytime you need. Best wishes!
Nov. 20, 2023
@myjoyboxx loves this app. You made it easy thank you for the great tech problem page. Saved us a lot of time! The Joy's Inside Your App!
Hello PP Shipping, thank you so much for this 5 star review and support! It's amazing to hear that you enjoyed the experience with our app. Wishing you all the best!
Nov. 20, 2023
Ines rocked. Customer service is stellar. I'm a coding novice and she jumped right in to get our feed up and running. It's so easy and seamless once installed, download now!
Hello Gastro Gnome Meals, thank you so much for leaving us this kind review! We are so happy to hear that you enjoyed the experience with our app and support - your feedback will be shared with Inês. Feel free to reach out anytime you need. Best wishes!
Nov. 17, 2023
Super easy to implement, great free feed if you're just getting started.
Hello ellendemeijer, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our app. Best wishes!
Nov. 17, 2023
Really awesome and simple to use! Also their support are very helpful. I've been in contact with Inês, who quickly helped me with a request. Highly recommended.
Hello Backgammon Roll, thank you so much for this kind review and for your recommendation! We are really happy to hear that you enjoyed our app and the experience with our support team. If you ever need help again don't hesitate to reach out. Best wishes!
Nov. 15, 2023
We had an issue with the app when we upgraded our theme to a new version. We got on to support and they were super quick and helpful getting it sorted out for us. Thank you Inês.
Hi Anam Cosmetics, thank you so much for this 5 star review! We are thrilled to hear that you enjoyed the experience with our support. Feel free to contact us anytime you need. Best wishes!
Nov. 15, 2023
The free plan of this app makes just what I needed: to add my ig feed to my homepage. But why I higly recommend this app is because their customer service. They respond and help within 1 business day. Thank you so much!
Hello Izaskun Zabala, thank you so much for leaving us this kind review and for your recommendation! It makes us really happy to hear that you enjoyed our app and the experience with our support team. If you ever need assistance again don't hesitate to reach out. Best wishes!
Nov. 10, 2023
I recently received exceptional customer service from Mintt Instafeed for Shopify, and I want to express my gratitude! Inês from their support team was incredibly knowledgeable and prompt in helping me with an issue related to my Instagram feed integration on my Shopify store. Thanks to her and the Mintt Instafeed team, my Instagram feed now runs seamlessly, enhancing my store's visual appeal and user engagement. If you need an Instagram feed solution for your Shopify store and value top-notch customer support, Mintt Instafeed is the perfect choice. Ines exemplifies their outstanding service. Five stars! Thank you, Mintt Instafeed, and thank you, Inês!
Hello Twain Time, Inc., thank you so much for leaving us this thoughtful review and for recommending us! We are beyond happy to hear that you enjoyed our app, its appearance on your store, and the experience with our support team. Your kind words will be shared with Inês :) Feel free to reach out anytime you need assistance, we're always here for you. Wishing you the very best!
Nov. 7, 2023
It is a great app and great support. The app has worked perfectly but then we messed something up in our theme, and their support figured it out very quickly for us.
Hello Domegaia, thank you so much for leaving us this kind review! We are glad to hear that you are happy with our app and support. Feel free to contact our support anytime you need. Best wishes!
Nov. 6, 2023
Hello Fibo.mx | Barras, thank you so much for your review. Best wishes!
Nov. 2, 2023
Easy to install and nice looking widget. Wonderful Customer support service. I had some issues with connecting my catalog to Meta services, but support agent Inês helped to have the widget back on the web-site.
Hello évery, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our app and support team. If you ever need help again don't hesitate to reach out. Best wishes!
Oct. 31, 2023
wonderful service - thank you for your help.
Hello Tallula, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support team. Feel free to reach out to us anytime you need. Best wishes!