Instafeed ‑ Instagram Feed
Gain customers with Instagram gallery, Reels & shoppable video
Rating
4.9
feedback
1,695
chart
#54
All reviews
Rating Breakdown
Review RSS Feed
Sept. 4, 2024
If you add the Instafeed to one page, it will show up on other pages as well. I tried to have it only on one page but was unable to do this. Tried the live chat with support, but the live chat support is just a way to collect emails and no one is actually live. If you try to rate the app one star anywhere else but here it just pulls up the so-called live chat, pretty shady.
Hi Pitcher Perfect Plants, Instafeed is added manually to the theme by store owners, it can be added anywhere in your store both on all pages or only on a specific page. It seems that you added it to the footer or a page template and not a specific page. Our team will get in touch with you to help you via a review reply so we can help you. Regarding support, you are referring to our ticket system support and not live chat as we don't offer chat support by default, only upon request. Offering ticket-first support, allows us to provide better and more efficient support since you'll be talking directly with our development team. Regarding your concern about why we ask for an email, we take privacy as a top priority and for that reason, we don't collect emails from stores on app install. You'll never get unsolicited contacts or emails from us. That means that when you contact us, we ask you to provide an email so we can get back to you. This allows you to choose which contact you want to share with us. Feel free to contact us, we are happy to help set up Instafeed in your store properly. Best, Instafeed team
Aug. 7, 2024
worst App , i dont know wht the problem is , the app does not load properly in shopfiy backend and you cant save or edit your feed , worst customer support dont understand why should a paying customer enter there email id and bang there head with a chat bot. Reply to App Team, As explained over email taking email of paying customers and providing them better and faster customer support cannot be marked as email collection any where in the world. I had share detailed screen shot with your team over email and shared my browser and system details as well and no i was not using any app and was never blocked etc by your app , your app has some navigation issue in feed settings page , instead of arguing with messenger it would be great if you could focus on improving the app UI and customer support.
As our customer service team explained in detail, we take privacy as a priority and don't collect your email on app install. For that reason, when you want to contact our support you need to provide an email so we can get back to you. We don't use chatbots, you'll always talk with real humans. What you might be referring to as a chatbot is just the automated chat introduction. As per the issue you described, you never replied to our question. It seems that you were using tools to manipulate the app UI. Our systems automatically blocks suspicious activity. If you can clarify the questions we sent you we are happy to help with the issues you are having on https://kamuklife.com/
May 9, 2024
Support doesn't really help. would recommend other apps
Hey n99, we take great pride in the support that we offer. I can see that our team tried to help you as much as possible but your Meta account was never properly configured. Instafeed is a Meta and Instagram official app, by using our app you know that your Instagram account is secure but that requires you to properly configure it and follow Meta guidelines. Feel free to contact us again at [email protected] once you get your account.
Feb. 3, 2024
ok a
Store
My Store
Using app
4 months
Hello, we can see that Instafeed is working fine in your store. Our team sent you an email to understand the reason for the review. Please get back to us. Thank you.
Jan. 21, 2024
In the mobile version, the picture icons are too small!
Hi Cosmos Art Ceramics, that's a simple setting change on your Instafeed account. Our team sent you an email, please check it as soon as possible.
Nov. 29, 2023
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did. Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts. They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines. As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation. However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs. We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have. Best regards, Instafeed team
June 24, 2023
can't log in to Instagram, keeps saying it's not connected and needs to be connected again. At the Pro level, you can't choose your own feeds, it automatically shows the latest feeds. Practically a completely unusable program, nothing I tried worked. Never install this program.
Hi https://alfa-jewelry.com I can see that you tried to connect with Instagram but your Instagram connection was blocked. That can happen for two reasons: either you didn't provide the required permissions to show posts or your account is being flagged by customers (frequent with dropshipping stores). Our team can investigate this for you. I can see that you then successfully connected your account using Facebook. The feature to curate your feeds is part of our most premium plan (Plus plan) and not Pro. I can see that you never contacted our support team, we advised contacting them. They will always be able to help with the issues you are having. Mintt Studio Instagram Feed is the popular app for Instagram in Shopify and take great pride in what you do. Hope you can have you back and work out this situation. Thank you, Mintt Studio
July 22, 2022
Please stop charging our store. We deleted. the app three months ago and I still see the charges each month
Hi Purogenic, charges are done by Shopify and not apps directly. I can see that our app was uninstalled on July 1st. Our team will reach out to you to agree on a refund. Please check your Shopify account email. Thank you!
May 8, 2022
I am kind of surprised this has so many five-star reviews considering how lacking the customization of the app is. I come from WordPress and Instagram plugins are much more advanced.
Hi Asher Reed Boutique. One of the reasons why Shopify merchants enjoy Instafeed is because it is highly focused on features that increase store conversion. Most customisations are unnecessary and end up hurting store conversion since they distract customers from the end goal of completing their purchase. Our paid plans (Pro and Plus) offer more advanced features, but if you need help customizing Instafeed and increasing your store conversion feel free to reach out to us at [email protected], our Support Team is always happy to help.
Jan. 21, 2022
I tried the app on two different stores and it did not work with either of them. Completely disappointed.
Hello J. Waters Apparel! Instafeed works in any theme or store, I can see that our Customer Support is in contact with you, they will install it for you. Thank you.
May 12, 2021
I provided developer access back in april to fix an issue. I am still waiting for a reply to my support ticket from april. Can somebody please get in touch. thanks
Hello Anthony! We are waiting for information from your side, we sent you an email back in April and just sent you a new one today. Can you please double check you are getting it? Thanks!
Feb. 13, 2021
Read this before installing I added this app on 11 feb and next day my website stopped responding it was not loading after few seconds of surfing. Now because of this my facebook account also got disabled as they thought i was making false and misleading advertisements So yeah think twice before installing this App
SIDH S, we're afraid that is a false review. Your store doesn't load even without our app, Instafeed doesn't have any impact on stores load. We are also a Facebook Partner and Facebook accounts will never be disabled because of Instafeed. Our tech team can try to help you, contact us at [email protected]
Jan. 7, 2021
The app was fine until I switched themes and now it's messed up my layout. Contacted support weeks ago with ZERO response from them. Disappointing and might have to switch to a different instagram feed app now.
Hello AJ Craft Supplies, we reply all our customer tickets. I checked our system and we don't have any contact from your store. I can also see Instafeed running smoothly on your theme. Can you please contact us directly at [email protected]? Thank you, Instafeed Team
Oct. 19, 2020
I used this app on 3 sites and all 3 just stopped working. Looks like their server is completely off, DNS says the IP doesn't exist anymore...
Hello MOBOT, thanks for letting us know. It seems that some internet providers were having issues accessing Instafeed, your account manager will get in touch with you just to make sure that everything is fine now!
Sept. 29, 2020
Does not work at all. I tried Safari and Chrome and get this message. Your device is blocking Instafeed cookies. ‘It seems that you are accessing from a mobile device, please try opening Instafeed on your computer. We recommend using Google Chrome or Firefox.’
Hello The Flint Store, thank you for your review. Looks like you are having issues in your browser or store configurations. We'll send you a support invite, also feel free to contact us at [email protected]
June 27, 2020
Do not install this app
Hello Giselle, can you please clarify what's the issue you are having? Please contact our Customer Service at [email protected]
April 9, 2020
Had to delete because it doesn't work on Google Chrome anymore. I work on a company computer and cannot download any 'extensions' to bypass this.
Hello, Instafeed works in any browser, you don't need any extension to run it. Please contact our customer support if you need any help at [email protected] Thank you, Instafeed team
March 26, 2020
Ok this is actually a rubbish app. I updated it and it looked rubbish on desktop & mobile so It asked me to upgrade so I could configure it properly. Signed up to pay and it looked just as bad after trying to configure. Do not buy this app.
Hello Fauna Kids, Thank you for using Instafeed and for your review. Instafeed is fully configurable for both desktop and mobile, I had a look at your configurations and you didn't configure your settings for mobile. We sent you an email and will help you with that. Thank you, Instafeed Team
Feb. 1, 2020
this app is a pain in the ass for someone who does not want to sign into facebook for instagram. wont bring up my instagram account previously connected. waste of time here.
Hello Canna-Worm, Thanks for taking the time to review. Our latest version doesn't require a Facebook account. Please contact our customer support at [email protected] if you need any help. Thank you, Instafeed Team
Dec. 21, 2019
Did not pull up my store's IG feed. pulled my personal feed. Could not get it to work at all. Decided to just remove the app.
Hello AnnShari, Thank you for your review and feedback. The problem you describe happens when you configure your personal account instead of the business one. That is explained in question 1 in our FAQ: https://minttstudio.com/index/?p=faq If you still need any support please contact us at [email protected] Thanks, Instafeed Team