Instafeed ‑ Instagram Feed
Show Insta posts, Reels & UGC as shoppable videos and...
Rating
4.9
feedback
1,669
chart
#96
All reviews
Review RSS Feed
Jan. 16, 2024
We love having this on our website, it looks so great, the interface is so easy to use too! The support team is amazing they respond SO FAST and help you get set up if you need anything, highly recommend!!
Hello CROFT HOUSE, thank you so much for this kind review! It's fantastic to hear that you found our app easy to use and that you like the way it looks on your store. We're also thrilled to know that you enjoyed the experience with our support team. If you need assistance in the future, please don't hesitate to reach out. All the best!
Jan. 18, 2024
Does not work on firefox ?? -> Still not work on my Mac OS 10.15.7 - Firefox 121.0.1 (64 bits). But good to know it's working elsewhere Thanks to your answer.
Hello Les Savons d'Olivier, our app is fully compatible with all browsers. We can see that the feed is working on your store on Firefox. Can you please have a look at the email our support team has sent to the store owner email asking for more details? Thank you
Jan. 16, 2024
Hello NeoNail Cyprus, thank you so much for leaving us this 5 star review. All the best!
Jan. 10, 2024
App works great and staff was super helpful getting it installed when I was having trouble!
Hello The Startingate, thank you so much for this 5 star review! It's amazing to hear that you enjoyed our app and that you had a good experience with our support team. If you ever need assistance again feel free to reach out, we're always here to help. Best wishes!
Jan. 4, 2024
Top notch customer service and a really slick looking app that adds to any website seamlessly.
Hi The Sustainable Watch Company, thank you so much for this kind review! We're delighted to hear that you enjoyed the experience with our app and support team. If you need assistance in the future, please don't hesitate to reach out. Wishing you all the best!
Jan. 4, 2024
Genial!
Hello Specciale Jewelry, thank you so much for this 5 star review! We are glad that you enjoyed our app. Best wishes!
Jan. 2, 2024
Still on a free plan and thinking of converting to paid just because it's been so easy and useful to use
Hello Joots, thank you so much for this 5 star review! We are thrilled to hear that you found our app easy to use. If you have any questions about our plans, don't hesitate to contact our support team at [email protected] 😊
Jan. 2, 2024
This is a great app- it really makes Instagram posts look beautiful.The support team is amazing-prompt and very clear with instructions. They are the best support team around.
Hello robertachiarella.com, thank you so much for your kind review! We are so happy to hear that you enjoyed our app aesthetics and that you had a positive experience with our support team. If you ever need assistance again feel free to reach out, we're always here to help. Wishing you all the best!
Dec. 27, 2023
The support is just exceptional! Thank you Ines! Love the app.
Hello Jadore My Dog, thank you so much for this kind review! We're delighted to hear that you are happy with our app and that the experience with our support team was positive. If you need assistance in the future, please don't hesitate to reach out! Wishing you all the best!
Dec. 27, 2023
Was able to help straight away and sort out my issues
Hi TheTreatery, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need help again don't hesitate to reach out to us. Best wishes!
Dec. 22, 2023
extremely helpful, quick and efficient
Hello Dana Foley NYC, thank you so much for leaving us this 5 star review! We're so happy to hear that you enjoyed the whole experience our app. Wishing you all the best!
Dec. 18, 2023
so nice !!!!!!!!!!!!! works perfect and simple to set up
Hello Atelier Refiné, thank you so much for this 5 star review! It's really amazing to hear that you enjoyed the experience with our app. Best wishes!
Dec. 17, 2023
It is the best Instagram Feed! The video autoplay function is really good. It is also very good for mobile clients. Customer service is also very positive and professional.
Hello MayMaw, thank you so much for this 5 star review! We are thrilled to hear that you enjoyed our app and the experience with our support team. If you need assistance in the future, please don't hesitate to reach out, we're always here to help! Wishing you all the best!
Dec. 12, 2023
Excellent customer support service.
Hello Uchaworld, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need help again don't hesitate to reach out. Best wishes!
Dec. 4, 2023
Great support team. Inês helped me with my issue quickly and efficiently.
Hello AKC Apparel, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need help again don't hesitate to reach out. Wishing you all the best!
Dec. 1, 2023
Solved our issue in minutes, Thank you!!!
Hello Grip Support Store, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need assistance again don't hesitate to reach out. Best wishes!
Nov. 30, 2023
Hello VERÓNIKA PAGÁN, thank you so much for this 5 star review. Best wishes!
Nov. 29, 2023
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did. Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts. They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines. As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation. However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs. We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have. Best regards, Instafeed team
Nov. 28, 2023
Ich habe den kostenlosen Plan und bin sehr zufrieden ab und an muss ich Ihn aktualisieren, dass er wieder funktioniert
Hallo Biker-Shirts, Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen! Wir schätzen Ihr Feedback sehr. Bezüglich des Updates Ihres Kontos ist es wahrscheinlich aufgrund kürzlicher Änderungen in Ihrem Instagram-Konto erforderlich. Wir legen großen Wert auf Sicherheit und erfordern daher ein Update für Instafeed in solchen Fällen. Wenn Sie Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, unser Support-Team zu kontaktieren. Wir sind hier, um zu helfen! Ich wünsche Ihnen einen wunderbaren Tag!
Nov. 27, 2023
Super easy to install, and it looks awesome on our website: https://wain.cr. Support was very much available, although again, it is really easy to setup and serves its purpose with plenty pluses. Looking forward to upgrade soon! Cheers!
Hello Wain.cr, thank you so much for this kind review! We're delighted to hear that you enjoyed our app and the experience with our support. If you ever need assistance again or if have any questions about our plans don't hesitate to reach out. Wishing you all the best!