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Brilliant App, thank you!
Hello MetWerks, thank you so much for your review and support! It makes us really happy to hear that you enjoyed our app. Wishing you all the best!
We love having this on our website, it looks so great, the interface is so easy to use too! The support team is amazing they respond SO FAST and help you get set up if you need anything, highly recommend!!
Hello CROFT HOUSE, thank you so much for this kind review! It's fantastic to hear that you found our app easy to use and that you like the way it looks on your store. We're also thrilled to know that you enjoyed the experience with our support team. If you need assistance in the future, please don't hesitate to reach out. All the best!
Does not work on firefox ?? -> Still not work on my Mac OS 10.15.7 - Firefox 121.0.1 (64 bits). But good to know it's working elsewhere Thanks to your answer.
Hello Les Savons d'Olivier, our app is fully compatible with all browsers. We can see that the feed is working on your store on Firefox. Can you please have a look at the email our support team has sent to the store owner email asking for more details? Thank you
Hello NeoNail Cyprus, thank you so much for leaving us this 5 star review. All the best!
Great app, easy to use and great (and quick) support
Hi Limited Coffee Co, thank you very much for this 5 star review! We are thrilled to hear that you found our app easy to use and that you enjoyed the experience with our support. If you need assistance in the future, please don't hesitate to reach out. Best wishes!
App works great and staff was super helpful getting it installed when I was having trouble!
Hello The Startingate, thank you so much for this 5 star review! It's amazing to hear that you enjoyed our app and that you had a good experience with our support team. If you ever need assistance again feel free to reach out, we're always here to help. Best wishes!
Top notch customer service and a really slick looking app that adds to any website seamlessly.
Hi The Sustainable Watch Company, thank you so much for this kind review! We're delighted to hear that you enjoyed the experience with our app and support team. If you need assistance in the future, please don't hesitate to reach out. Wishing you all the best!
Genial!
Hello Specciale Jewelry, thank you so much for this 5 star review! We are glad that you enjoyed our app. Best wishes!
Still on a free plan and thinking of converting to paid just because it's been so easy and useful to use
Hello Joots, thank you so much for this 5 star review! We are thrilled to hear that you found our app easy to use. If you have any questions about our plans, don't hesitate to contact our support team at [email protected] 😊
This is a great app- it really makes Instagram posts look beautiful.The support team is amazing-prompt and very clear with instructions. They are the best support team around.
Hello robertachiarella.com, thank you so much for your kind review! We are so happy to hear that you enjoyed our app aesthetics and that you had a positive experience with our support team. If you ever need assistance again feel free to reach out, we're always here to help. Wishing you all the best!
The support is just exceptional! Thank you Ines! Love the app.
Hello Jadore My Dog, thank you so much for this kind review! We're delighted to hear that you are happy with our app and that the experience with our support team was positive. If you need assistance in the future, please don't hesitate to reach out! Wishing you all the best!
Was able to help straight away and sort out my issues
Hi TheTreatery, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need help again don't hesitate to reach out to us. Best wishes!
extremely helpful, quick and efficient
Hello Dana Foley NYC, thank you so much for leaving us this 5 star review! We're so happy to hear that you enjoyed the whole experience our app. Wishing you all the best!
so nice !!!!!!!!!!!!! works perfect and simple to set up
Hello Atelier Refiné, thank you so much for this 5 star review! It's really amazing to hear that you enjoyed the experience with our app. Best wishes!
It is the best Instagram Feed! The video autoplay function is really good. It is also very good for mobile clients. Customer service is also very positive and professional.
Hello MayMaw, thank you so much for this 5 star review! We are thrilled to hear that you enjoyed our app and the experience with our support team. If you need assistance in the future, please don't hesitate to reach out, we're always here to help! Wishing you all the best!
Excellent customer support service.
Hello Uchaworld, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need help again don't hesitate to reach out. Best wishes!
Great support team. Inês helped me with my issue quickly and efficiently.
Hello AKC Apparel, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need help again don't hesitate to reach out. Wishing you all the best!
Solved our issue in minutes, Thank you!!!
Hello Grip Support Store, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our support. If you ever need assistance again don't hesitate to reach out. Best wishes!
Hello VERÓNIKA PAGÁN, thank you so much for this 5 star review. Best wishes!
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did. Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts. They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines. As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation. However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs. We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have. Best regards, Instafeed team
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