Rating

4.8

feedback

53

Reviews

chart

#598

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    15%
  • Less than a month
    47%
  • Less than a year
    23%
  • More than a year
    2%

Reviews Summary

The Insureful app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Customers praise the app for its great customer service, quick issue resolution, and helpful support team. Many users have highlighted the app's ease of use, customizable features, and seamless integration into their Shopify stores. The support team is commended for being responsive, knowledgeable, and patient in assisting with setup and customization. Additionally, the app is lauded for its value for money, with users mentioning that it provides all the necessary features for shipping insurance and enhances the overall customer experience. However, there is one negative review that mentions a significant loss in revenue due to unexpected changes made by the support team without proper approval, leading to a drop in conversion rates and financial losses.

Highlights

Great customer service and quick issue resolution
Ease of use and customizable features
Responsive and knowledgeable support team
Value for money and seamless integration
Negative experience leading to financial losses

Rating Breakdown

  • 5
    94% (50 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (3 ratings)

Reviews with Text

  • 100% (53)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 1, 2026

Fantastic service and efficient.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2025

Great help and service AAA+++

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

Great customer service, solve my issue quickly!

Using app

About 6 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 16, 2025

Great app and excellent support! We used Insureful to add shipping insurance and needed help fixing a UX/UI issue on our checkout page. Their team was very responsive and resolved everything quickly. The app is now working perfectly, and we’ve already received insured orders. Highly recommend for anyone looking for a reliable shipping insurance solution with great customer support.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

Great app with phenomenal customer service. Highly recommend.

Using app

4 days

Total reviews

6

Average rating

5.0

All reviews

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